Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery lifeCons mentioned:Touchpad
Don't risk it. Touchpad issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange my first one for a new one after less than 2 months of owning this laptop! The touchpad and keyboard were glitching. Now, my new one (which I've had for one month) is having the same problem! Apparently this is an issue that multiple people have had. Maybe I just had bad luck, but if I were you, I would go with a different one. Or at least buy the protection plan through BestBuy, because if I hadn't done that I would not have been able to exchange the first time. The battery life is excellent, I will say that much.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Katie,
Thank you for leaving us a review of your Inspiron laptop. We are sorry you are experiencing touchpad issues. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
After troubleshooting if you need further assistance, you can reach a member of our Support Team Here: 1-800-624-9896
Best Regards,
Summer@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:Screen size
Heavier than expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First reaction is that it’s pretty heavy! However the screen size makes up for it as it is a very decent screen to work with. Having previously used a 14 inch screen laptop, getting this 16 inch one makes the extra weight worth it.
I would recommend this to a friend - Cons mentioned:Fan noise
Back to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer for the price. Fan runs a lot more often then my other Dell and sometimes interferes with Headphones on conference calls. Speakers are also. Quiet when turned up all the way. Otherwise fast and efficient.
I would recommend this to a friend Lovely.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My other laptop broke so this was it's replacement and so far I really enjoy it. I like the look of it, super simple. It's lightweight and it's handled what I've thrown at it so far. Highly recommend to a friend.
I would recommend this to a friend- Cons mentioned:Touchpad
Disappointed but i still love my laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not to long after i bought the laptop the mouse went out..
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello RobbinW,
Thank you very much for your feedback. We are sorry to hear you are not completely satisfied with your Dell Inspiron 16 2-in-1 FHD+ Touch Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
If you are still experiencing issues or have any other concerns or questions, please take a moment to call or chat to speak with Dell at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
BIG HEADACHE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had service technicians come to repair this junk 5 times. Parts were replaced, parts were ordered then replaced. This continued for three months Finaly it was working again, for 5 months. Now warrenty has expired and the original prpblems are here again. This is THE WORST laptop I've ever owned.
No, I would not recommend this to a friendGood but expensive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's expensive for what you get, its functional and nice buts its kinda average at everything. Its a good computer and I like it except for the price point.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Nikky,
We appreciate you taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are not completely satisfied with the purchase price of your laptop. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
It slows down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t order this laptop again, only because I feel like it’s high maintenance, it also slows down & I feel like I have to constantly restart my system.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Princess,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Inspiron 7620. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Touchpad
Complete waste of money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased May 15, 2023. Bricked August 17, 2023. Can't run it off and is white screened. Before that the mouse pad did whatever it wanted including opening webpages and apps. Funny thing is I couldn't get it to open anything. Left click did nothing. The amount of bloat wear makes it impossible to tell if it is super slow or just overloaded. Complete waste of $.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Unhappy,
We want to thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are experiencing an issue with bloatware. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided troubleshooting steps to help resolve your issue.
Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.
Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.
1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.
You can read the full article here - http://dell.to/2tSulGV.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Ease of use
My New Toy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Granted I am still learning about my New Toy but so far, I am very pleased I love the look, the weight, the monitor size, and how easy it is to move program to program. Right now, I am a happy camper
I would recommend this to a friend Bravo for this product and Best Buy's service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop and must say that it is my third Dell Inspiron. I have nothing but high praise for Dell's products. The young man that helped me with this purchase was thorough and highly knowledgeable with Best Buy's products. He showed me the brand new lap tops and this one which was an "open box" laptop so had considerable savings. I appreciated his expertise and professionalism throughout the entire transaction. My hat goes off to the excellent service that I have always received with Best Buy's Geek Squad.
I would recommend this to a friend- Pros mentioned:Processor speed
Good overall machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Applications launch fast. Very responsive in general. Boot process can be lengthily, sometimes. Have not been able to determine why boot time is not consistent.
I would recommend this to a friend Solomon
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please l need my order bye tomorrow or l will cancel l went the same day they told me to pick up different location l went 20 minutes drive and wait my tern and l showed my purchase receipt they told me to wait another 30 minutes the lady which the supervisor came and she told me l have to wait for while to bring my order no explanation l said l can’t wait anymore l will come tomorrow she agreed it will be ready no communication no email until now l am very disappointed with all the service l know it is busy time at list they should notify me. Thanks
I would recommend this to a friendAverage at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say it's spectacular, it's really just average in performance. Maybe even below average depending on what laptop you're comparing to.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear LizO,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Inspiron 7620. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Cons mentioned:Touchpad
Terrible computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Computer. Purchased in May the mouse glitches. Computer is usless when it happens. Has a defect that affects over 1/3rd of these computers that Dell has been aware of for some time so certianly Best Buy is as well. Do not buy. Research says it can't be fixed. DO NOT BUY! I would rate it 0 stars if I could.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There AngelaB,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad sensitivity issues in regards to your Inspiron 2-in-1 touch laptop. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice computer, But the Battery doesn't last very long like it said it would. I have to charge it every other day.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Hokie,
Thank you for taking the time to leave a review. We apologize for the battery performance issues you are experiencing with your Inspiron 7620. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Dell laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is good, however it’s so heavy and it’s difficult to fix the cover once it’s broken
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi There KhanhT,
Thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are not completely satisfied with the size of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Shiva
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the open box item and completely satisfied with the purchase for the quality and performance of this machine, will recommend this to any super user.
I would recommend this to a friend - Pros mentioned:Battery life
Work Horse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for work...Very fast and multitasking is not a problem on this laptop. Battery Life is comparable to most.
I would recommend this to a friend - Pros mentioned:Screen size
MJM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, I can do so much more with it. Took me a little longer to get used to it and all it can do but it was worth the time and I highly recommend it.
I would recommend this to a friend