Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
Dell Inspiron 2-in 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer seems good. Geek squad not so much. I live 100 miles from the Store and spoke with the tech twice who ultimately could not do anything transferring my info from old laptop to the new one. Verified store hours and came up there and at first they couldn't find it. Finally found it on the bench and that tech was nice and tried to help do what he could so I wouldn't have to make another trip.
I would recommend this to a friend- Pros mentioned:Processor speed
Dell Inspiron 2-in-1 16" FHD+ Touch Laptop 12th Ge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast, works great, nice backlit keyboard, no issues, had major update upon startup, completed in 5 minor less. Internal cooling fan somewhat loud.
I would recommend this to a friend - Pros mentioned:Performance
Dell laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop for about 1 week now, I’m not an expert user but this machine has performed as well as any laptop I’ve ever used. Work and personal use.
I would recommend this to a friend - Pros mentioned:Processor speed
Sharp looking and fast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it and so far it's great! It's super fast and the clarity on the screen is excellent. Doing what I expected for the quality and price. Darlene
I would recommend this to a friend - Pros mentioned:Ease of use
Love my Dell!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast start up is a pleasure only nerds like me can appreciate. Ease of use and great product support make this Dell a must have laptop!
I would recommend this to a friend - Cons mentioned:Touchpad
bad keeboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop keyboard had some defects on the keys, they seam like years of use
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear GerardoC,
We appreciate you taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are experiencing an issue with your keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Processor speed
Excellent Dell computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer and I a pleased with the purchase. All my expectations are met with the Dell. Great display, speed and operating at a high rate.
I would recommend this to a friend - Cons mentioned:Touchpad
Very frustrated with Dell.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad sucks. It is intermittent. The keys have already started to lose their designation. I sent Dell an email explaining if they don't help I will simply destroy the laptop and never buy another. I am frustrated with Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Valued Customer,
Thank you for taking the time to leave us your review. We are sorry you are having touchpad issues with your Inspiron 2-in-1 16 FHD+ Touch Laptop. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvement can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here's the steps to help resolve your issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
- Pros mentioned:Processor speed
New Dell...only better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Dell computer, runs faster, smoother, touch or mouse capability, SSD. Has so many more pluses that my old dell did not have
I would recommend this to a friend - Cons mentioned:Touchpad
Dell touch 2 in 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad issues. Same as documented online. Slow unresponsive. Beside that happy with unit.
I would recommend this to a friend - Cons mentioned:Touchpad
Don’t buy it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it 10 months ago, and problems started occurring a couple of months after the purchase. It restarts by itself for no reason, sometimes takes 25 minutes to turn on, and the touchpad doesn’t work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Chingizl,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad and intermittent restart issues regarding your Inspiron 7620. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue and an additional link to help with the intermittent restart issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
System Intermittent Restart Link: https://rb.gy/echgeb
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Processor speed
Great first Laptop for a college student
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got this for College. He seems happy with it it is very fast and runs all the programs he need.
I would recommend this to a friend - Pros mentioned:Performance
New home set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and two monitors for my home set up & it is working great! Definitely the best purchase I've made in a while.
I would recommend this to a friend - Pros mentioned:Processor speed
User
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fast, has Windows 11, but it does not have a separate numerical keypad. I miss that.
I would recommend this to a friend - Pros mentioned:Processor speed
Dyno Loving It...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love It. Super fast and boots up quick and ready to go. connects to wifi quick. with windows 11 everything is organized just right. Thank you.
I would recommend this to a friend Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great Sale Price! was able to do the upgrade to this laptop instead of the lesser model due to being on sale !
I would recommend this to a friendEhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop but mine had audio issues, would continuously disconnect from wifi when my other devices wouldn’t disconnect, and had a minuscule green dot on the screen. Not sure if it was open box or not because the employees didn’t say anything about it but it gave symptoms of being open box.
No, I would not recommend this to a friend- Pros mentioned:Processor speed
Very pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new computer is so much faster than my old one and Windows 11 is great. So far I am extremely happy with my purchase.
I would recommend this to a friend - Pros mentioned:Processor speed
New Dell Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new Dell laptop has been amazing. It's fast. The graphics are great. I wish I had invested in a new laptop sooner,
I would recommend this to a friend Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a good one but it takes me time to know the product.
I would recommend this to a friend