Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
New Lap top
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First new lap top in years. Getting used to Windows 11. Some big differences Geek Squad did a great job helping me transfer info from old LAT TOP.
I would recommend this to a friendDell Inspiron
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer and BEST BUY TOTALTECH SERVICE to get call my information transferred from my old computer which also was purchased from the same BEST BUY.
I would recommend this to a friendOn the heavy side
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Casting to my smart tv was laggy. It is also heavier than competition.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JLee,
We appreciate you taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are not completely satisfied with the weight of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. Just what I needed and the SS feature was the right recommendation. Better qaulity then other laptops.
I would recommend this to a friendLaptop Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software issue with loss of earphone sound. Help desk re-loaded sound drivers to correct problem,
I would recommend this to a friendLaptop Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Laptop. I just wish they had more samples in the store of the brand that I wanted.
I would recommend this to a friend- Cons mentioned:Touchpad
Dell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little confusing to use. Miss keypad on the righthand side.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Optimal,
We appreciate you taking the time to leave us your review. We are sorry to hear that your new Dell Inspiron 7620 2-in-1 computer is a little confusing to use and you don’t like the layout of its keyboard. We will share your comments with our quality team, so future improvements can be made.
For your reference, I have included a link to Documentation for your Inspiron, where user manuals and troubleshooting articles could be found.
Documentation (Inspiron 7620 2-in-1): https://dell.to/3RKh9g2
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks the hard drive space to do anything worth while unless you utilize an external hard drive. I found the computer is slow at processing anything and often appears to freeze. For the price, i would think it should have better functionality, but i guess the picture quality is good. Too bad it isnt functional for my line of work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Schneemono,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with your Dell Inspiron 7620 2-in-1 computer because of its hard drive capacity and because it is performing slowly and freezing up. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
I have provided some steps you can take that should help with the slow performance issue.
There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:
1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.
Below I have also provided a list of solutions for the freezing issue, along with a link to the full article, should you need further information. We also recommend making sure your BIOS is up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer so you can check for and do applicable updates.
Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI
You can read the full article here - https://dell.to/3rTldMZ
Drivers and Downloads page: https://dell.to/3m0jfty
If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Dell is my top choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought if for my Son's GF for classes she needed to take. She was very happy as it was ready upon purchase and working great.
I would recommend this to a friendGood features for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features for the price. Has a touch-screen, which I didn't really need.
I would recommend this to a friendSo far so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Item as expected. Works and looks fine. Mcafee slows it down
I would recommend this to a friendLove this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop spells great and functions as expected. Love this brand, it’s the only line of laptop I’ve bought for years.
I would recommend this to a friendInspiron
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not that it does not have a disc drive. The salesman should have explained this to me.
No, I would not recommend this to a friendNNII
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is marvelous just a little slow starting up for the price. Overall it is marvelous.
I would recommend this to a friendPerfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for my child's first year in college. Has not used it extensively yet, but has all the perks he will need.
I would recommend this to a friendTC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little large for a college student to carry but it is a great computer!
I would recommend this to a friendopen box laptop deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good value for money. You should try getting an open box laptop
I would recommend this to a friendGaming Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always satisfied with Best Buy. The computer is a gaming computer for my son - he loves it!
I would recommend this to a friendLaptop Is Not Ready for Pickup. Data not imported
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gary cslled from BestBuys and said my newly Laptop was ready for pickup. I questioned about data imported and he ststed it was not completed. So therefore, it is not ready for pickup and I can not schedule an appointment until they call me again for me to check new laptop.
No, I would not recommend this to a friendDell Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent Dell laptop and all its information, including the support of the Geek Squad for setting up.
I would recommend this to a friend