Customer Ratings & Reviews

Hey Karan,
Thank you for taking the time to leave us a review of your Inspiron 7620. We value your feedback. We are sorry to hear that you are experiencing an issue with connecting to a wireless network. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your wifi connection issue:
1. Download and install the latest Wireless Card driver. After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode.
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed.
14. Internet speed can be tested at http://speedtest.net.

Wireless Networking Usage and Troubleshooting Guide: https://dell.to/2RefLVN
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell

Hello TrackpadProblem,

Thank you for taking the time to leave us your review. We're sorry to hear that you are having issues with the touchpad on your Dell Inspiron Laptop. This is certainly not the experience we like to hear from our customers. Below, I have included a link to an article with troubleshooting steps that should help in resolving your touchpad issues.

Touchpad Usage and Troubleshooting Guide: https://dell.to/3tXxiof

Please take a moment to call or chat with a Dell Support Representative at your earliest convenience if you continue to have this issue: https://bit.ly/DellSupportTeam.

Best,
Danielle@Dell

Hello Buyer,
We value your feedback and want to thank you for taking the time to leave a review of your Inspiron 2-in-1 touch laptop. We are sorry to hear that you are experiencing an issue with your cursor. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. We would love to help you at your convenience we recommend using the toll-free number or chat link provided below to reach a member of our Dell Support Team.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell

Dear PT12345,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Dell Inspiron 7620 2-in-1 computer because of the loud fan issues you experienced with it and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear MichelleD,
We value your feedback and would like to thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that your motherboard died after a year of use. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell

Hey DebraB,

We appreciate you taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you were not aware that your device did not come with the numerical keypad. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hi Valued Customer,

Thank you very much for your feedback. We are sorry to hear that you came across some trouble with your Dell Inspiron 7620 2-in1 laptop because it is randomly restarting.
This is certainly not the experience that we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting steps with the full article that can help resolve the issue.

Here's the steps to help resolve your restart issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.

Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn

We also recommend that all drivers are current and updated. Please see the link below for the drivers and downloads page for your Inspiron, where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3m0jfty

If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi Matt,

Thank you very much for your valued feedback. We are sorry to hear about the problems you have come across with your new Dell Inspiron 7620 2-in-1 laptop because its audio is not working.
Below I have provided the steps to run the Microsoft Sound Troubleshooter. I have also included the full article link that has more options if they are needed. We also suggest making sure the audio drivers are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer below so you can check for and do any applicable updates.

How to run the Windows Sound Troubleshooter in Microsoft Windows 10
1. Click Start, and then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.

How to Troubleshoot Audio Issues or Sound Playback Issues: https://dell.to/3u4pzmX

Drivers and Downloads page: https://dell.to/3m0jfty

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello GermanZ,

We want to thank you for taking the time to leave us a review of your Inspiron 2-in-1 laptop. We are sorry to hear that you are experiencing an issue with your device and have made the decision to return it. We would love the opportunity to help you resolve the issue at your convenience. Below I have provided the toll-free number and chat link to reach a member of our Support Team.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hey There RayZone,
We value your feedback and want to thank you for taking the time to leave us a review. We are sorry that you are experiencing slow performance issues. There are a number of ways to help improve the performance of your Inspiron 2-in-1 touch laptop. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

After following the steps provided if you need further assistance we recommend reaching out to a member of our support team with the contact information provided below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell

Hi KyleS,

We appreciate you taking the time to leave us your review. We are sorry to hear that you have come across some issues with your fingerprint reader on your Dell Inspiron 7620 2-in-1 computer.

I have provided a link to the Window Hello article for your reference below:

Windows Hello: https://dell.to/3smxei6

If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hey Daniel,
Thank you for taking the time to leave a review of your Inspiron 2-in-1 Touch Laptop. We are sorry to hear that you are experiencing an issue with your mouse. That is not the type of feedback we like to hear from our customers. Below I have provided a troubleshooting link to help resolve your issue.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3tXxiof
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell

Hello There BadBrad,

Thank you for taking the time to leave us your review. We're sorry to hear that you experienced issues with your Dell Inspiron Laptop. This is certainly not the experience we like to hear from our customers. Below I have provided steps and an article that can help resolve your touchpad issue:

1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
8. There is a new BIOS which was released on 8/22

Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp

If you are still experiencing issues, please take a moment to call or chat with a Dell Support Representative at your earliest convenience so that they can help you with your concerns: https://bit.ly/DellSupportTeam.

Best,
Danielle@Dell

Hello There NNNN,
Thank you for taking the time to leave a review of your Inspiron 2-in-1 laptop. We are sorry that you are experiencing an issue with your touchpad. I have provided steps below to help resolve your issue. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell

Hey There AnaH,

We thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are experiencing an issue with your webcam not working. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.

To reinstall the webcam drivers, perform the following steps.

1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
2. Press and hold the Windows key, and then press the q key.
3. In the search box type device manager.
4. Select Device Manager (Control panel) in the list of results.
5. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
- Note: When there is no listing for Cameras or Imaging Devices, "Contact Technical Support."
6. Touch and hold or right-click Integrated Webcam or USB camera.
7. Touch or click Uninstall.
8. Confirm the uninstall process by clicking OK.
9. Once uninstalled, restart the computer.
- Note: Windows 10 will automatically detect and install the Webcam drivers.
10. When the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.

If you still come across issues with your webcam, this link can be used for further solutions and details: http://dell.to/3m00ioA

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hi Valued Customer,

We would like to thank you for taking the time to provide us with your feedback. We apologize for the audio issues you have come across with your Dell Inspiron 7620 2-in1 laptop.
Below I have provided the steps to run the Microsoft Sound Troubleshooter. I have also included the full article link that has more options if they are needed. We also suggest making sure the audio drivers are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer below so you can check for and do any applicable updates.

How to run the Windows Sound Troubleshooter in Microsoft Windows 10
1. Click Start, and then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.

How to Troubleshoot Audio Issues or Sound Playback Issues: https://dell.to/3u4pzmX

Drivers and Downloads page: https://dell.to/3m0jfty

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896