Customer Ratings & Reviews

Incredible value - quality design and the processor is "ultra" fast... very impressive hardware. Especially like the 16" screen.

I used Dell products in the early 00’s and they were fine, but have been an Apple fan for many years. I needed to switch back to a PC for some work, and I was hesitant to get back into it, but I am very impressed so far. It won’t blow you away with stats, but it’s been plenty fast and reliable. It feels sturdy, even the hinges, and the keyboard is a pleasant experience.

Great laptop with a high quality, excellent touch screen and fast processor.

Pros: great display, front facing camera is great, acceptable memory, and extra storage is a plus Cons: constant driver issues, overheating is an issue, keyboard quality could be better, issues with differentiating between tablet and regular modes (especially the speakers), trackpad could be more responsive Overall, I would likely not buy this product again. I got this because I was looking to upgrade from my previous device and this was the best deal at Best Buy. However, I would buy from Best Buy again; they offered a fantastic deal on the device, willing to help me out in store, and answer all my questions, especially with setting up my Office suite.

This dell is perfect for school work or even for small business. It has been used for only school work and works excellent. Dell even fixed the hinges issues that came with an existing warranty.

Great unit. Good price, fast, does everything I need. No downside that I have seen.

This laptop is for one of the kids for school. It is nice that it has touch screen and does the job.

Fast, amazing design, high quality, very nice and useful, touch works perfectly

ireally enjoy this computer , i collect music and have a urge collection in my media files .the laptop screen is great for watching movies and speed is also great for my gaming.

Super happy with this computer. Speed is great. I love the large monitor.

This was a good buy. I purchased it for my daughter’s birthday so she could do online gaming with her friends and it’s great. Fast, reliable, and easy set up.

This is a great laptop for every day use! Boots up fast and has plenty of storage for me. It also folds so it can be used as a tablet too. Battery is 18 hours of use from a full charge. Works great for streaming movies and social media. I have no complaints about this and it's a great price.

Needed a laptop for college coursework with enough perfomance and storage for some gaming whenever I'm traveling for work. This laptop fit the build when the one my school gave me became just to worn out to do anything on it. So far, it's exceeded my expectations and for a reasonable price!

I purchased the laptop on recommendation from a Best Buy agent. I am extremely happy with this purchase. This computer has the processing speed I need for multitasking and running multiple different software programs at the same time. The only drawback I have noticed is that the touchscreen is very easily disabled by updates or other things the computer might do that I, the user, am not doing. I was able to work with a support person to figure out how to fix this and I have had to do it numerous times. Otherwise, everything else about this laptop is great.

We upgraded to a Dell - Inspiron 2-in-1 16” IPS LED FHD Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 1TB SSD - Ice Blue. Fantastic performance and ability to use it as a laptop and pad by using the folding mechanism. Geek Squad helped transfer previous laptop data in less than 5 hours. I would highly recommend this computer. It also comes with more enhanced memory if you need it.

This pc has it all. Powerful enough to run web based project management platforms and then some. The screen is crystal clear and has never slowed down on me while working on multiple projects at the same time. Busines- ok, project management-ok, video and sound-ok, media and student stuff - ok.

The only complaint I had with this purchase was that it was too heavy! However, I did exchange it for the same laptop only a 14 inch and the weight is perfect. I just got it all set up last night and it works like a champ! The best part is that your customer service is awesome! It was a very easy return and I had the new one delivered to my office. Very very happy!

Purchased this laptop for my wife to help run her real estate business. Laptop run super smooth, came preloaded with a lot of apps everything about this laptop is awesome

Laptop is great. Purchase process sucked. Ordered online and was assured that this device would be upgraded to Windows 11 Pro from the Home version that came on it. Paid extra for that. Went to pick the laptop up and the case had never been opened. Clerk at pickup just stared when asked if it had in fact been upgraded. Went to the Geek desk. No it had not. Refund for the upgrade. Then had to go to the MS site and download and install the upgrade myself. Only reason for purchasing through BestBuy was a short turnaround before new employee arrived.

Large screen, great resolution, easy to set up, long battery life.And I was able to purchase it on sale!