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Customer reviews

Rating 4.7 out of 5 stars with 960 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Inspiron laptop's overall performance, processor speed, and screen size. Many appreciate the exceptional battery life and the versatility of the responsive touchscreen. Some customers noted the weight and heat, while others mentioned the absence of a number pad. However, the ease of use and ample RAM are also well-received features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 960 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop and has a long battery life, perfect choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful, robust, reasonably priced Dell laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sales team was very knowledgeable and accommodating. Easy to talk with in layman terms. Will continue to use Best Buy for these types of purchases… I had an HP envy previously but it broke at the hinge. This Dell is similar design but seems more rugged.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    John Doolan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! The computer is working fine and I happy with my choice and the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system fits my needs very well. Everything meets my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love with my laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for college everything i need! it is light, touch screen and HP

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Laptop/Pricie & one other short coming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm realy not a cloud person. I do not like the ideal of paying to access something I've taken the time to created or searched for and saved. Sure it's free at the start, but once you need more space, that's when you'll start paying. On this machine M/S forces you to use the cloud. It can be by passed, it takes time to do so. The way M/S has it setup you should save your files on free standing device before you bypass the cloud or you will lose some files. I'll bet the file/files you lose will be one/ones you'll need. This is the only reason I gave the overall rating that I did. It's your time you should not pay for it as well.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello hbryant,

      Thank you for taking the time to leave us your review. We would like to thank you for purchasing your Dell Inspiron 16 2-in-1 Touch Laptop and we hope this product will serve you well. We sincerely apologize for the trouble you have encountered with the Software Subscription. Furthermore, we always strive to get better and reviews like yours help us develop products and services our customers love.

      If you are experiencing issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction and also assist you with the best recommendations.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Dell Computer Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works great! Excellent capabilities for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop it is good condition and great service response from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money huge experience for watch movies too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell Inspiron 2-in-1 16" IPSLED FHD Touch screen L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell laptop is a quality product, though I am disappointed with Windows 11. It has no Word or Wordpad programs on it. Dell makes quality computers. I have had 2 previous laptops and this one is super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought to replace Macbook Air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an Macbook Air whose screen went dead. The replacement cost of the screen was $500 whereas this laptop was on sale for $700. So I went with this one and no regrets so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new layout… thanks for the great experience & thanks to the young lady who helped me…

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for home office

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System was very to set up and configure for use on wireless network

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good laptop. I always loved Dell since 2008. My very 1st laptop form dell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    President

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gal that helped me at the service desk was wonderful and very helpful. I can’t remember her name though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box items-No warranty!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Six months after I bought this laptop, the keyboard stopped working. After taking it in for repair to Best Buy and being told that there was a warranty, I found out later on that the warranty expired because I had bought an open box item now I have to pay to get it fixed, even though it has been less than one year since I bought this item. The website says there’s a one-year warranty, but it actually is a lie. If I knew this, I would never bought an open box. Very disappointed in Best Buy and not holding up their end of the bargain, but don’t worry I’ll make sure I get the word out that Best Buy doesn’t do what they said they do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box and Excellent condition and very impressed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A change from my last computer but fairly seamless transition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell 2-in-1 16" Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great - so light and with all the necessary ports. The ice blue color is nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how informational the computer group is they were patient and answered all my questions

    I would recommend this to a friend