Customer Ratings & Reviews

Overall a decent laptop. The graphics card is not as strong as I was hoping for the price. but the flip screen is excellent for watching movies and using as a tablet

Very user friendly. Would recommend to purchase for all ages.

Loving the computer, pencil is included is a plus!

Great computer for our son getting ready for college!

This laptop is very convenient as a 2 in 1, and it works great. The battery length is pretty good as it lasts for a couple days of moderate use. The touch screen works very quickly and works really well with the stylus, but there is no slot to store the stylus pen in the laptop which I have found mildly inconvenient. The oled screen looks really sharp and clear.The battery can get quite warm while charging, but nothing too extreme. The screen is an odd ratio of 16:10 which overall I actually find quite helpful for writing papers, and it doesn't make a big difference, just something to keep in mind. The side bezels are incredibly small, while the top and bottom are just a bit more noticeable due to the screens ratio. It is very quiet when running, and makes a low amount of noise when doing more demanding tasks. It is moderately heavy compared to other laptops I have used in the past, but for it's size the weight is very reasonable. Its speakers are pretty good because of there location along the side of the keyboard. 

Great computer. Having issues with frequent crashing and mouse spasms. Great computer for college student.

Starting out I prefer Apple OS, it's been quite a while since I have owned a Windows OS PC for personal use. My work computer is Windows. I have two 13"-14" laptops (MacBook Pros) and several Chromebooks for the kiddos to use in school that are all less than 14" in size, so this being a 16" seems like a movie theatre. AND WOW, that screen! The screen is incredible, brightness, resolution and overall frame size are all showstoppers. Very pleased with the multi function hinge system to make this laptop a true transformer. I don't think I will ever see value from the touch screen as fingerprints are always a consequence. This Laptop comes with above average specs and for the price is very reasonable. This is not your basic internet surfer and can perform some higher demanded functions. I will be using this laptop almost exclusively to run 3D printing software. The high screen resolution will come in handy when trying to visualize the print projects in the software. Unboxing went as expected but I was not prepared for the hours of both Windows updates and BIOS/Firmware updates necessary. This laptop comes with more connection points than I am used to due to the sheer size - plenty of options to connect anything to this device. The keyboard is well laid out and typing is almost identical to my M1 Macbook. The keys are also backlit which is nice. I did compare sound quality and in full disclosure recognize that laptops are not always known for their overwhelming sound quality BUT the volume is there with this laptop just not overall sound quality. I prefer the sound from my M1 Macbook so all of my family when I asked them to compare. Security call out - Not sure if every computer manufacturer is including on their laptops the camera slider to block out the lens but this is a feature I appreciate and this model has that feature. Fan speed is noticeable and if you plan to use this on your lap (kinda heavy), you will notice the temperature this laptop likes to run at. It does get hot! I was able to get the expected battery life but as I tasked the laptop to do more it did start to influence the overall battery run time negatively. It always ran on battery for longer than I needed before I could plug it back into power. Surprise in the box was a stylus that works nice to take notes. I think overall I am excited to use this laptop more in the future and get more familiar again with Windows. Performance, storage and memory are all exceeding my expectations and having USB-C to charge aligns with all the new tech in my household!

Unfortunately, it was a defective item. So ill put a rating for a defective item

the laptop is good.geek team service is bad i buy open box supposed they check everything before thay selling again and the spikers don't working have to download drivers to making work again. don't buy open boxto the pen missing the battery

I do not recommend this model. Got the first one and immediately noticed the fans going off and the laptop heating up quite easily. A few minutes later it started lagging, and using it become quite uncomfortable. Took it back to best buy and a Dell guy that happened to be at the store told me it was not a normal situation so I replaced it for a new unit of the same model. Same thing happened. Fans go off and laptop heats up quite high while doing very basic stuff. It also blocked completely and couldn't turn it back on.

Laptop was quick and easy to setup out of the box. More of a typical laptop compared to most of the 2in1 tablet style I have seen. Normal size keyboard and key feel compared to the SSD thinner tablet 2in1 laptops (keys press more like regular keyboard and not like tablet case keyboards). Typical Windows MS style setup w/ Cortana instructions. Windows allows you to mirror your desktop from another computer w/ same MS account or setup as a stand-alone device. The included pen was easy to setup but not my favorite to use. It is meant for the touch screen and not the touch pad. The button clicks were not self-explanatory and I did not check the online tutorial yet on how to use. But easy enough to use like a mouse or touch pad and write a little better than your finger. The screen size was nice and larger but small enough to remain portable. The laptop uses USB C charger. audio typical input/output; HDMI(1); USB-A(2); thunderbolt 4(2) Speed and response great so far. I have not tested for any gaming/streaming/video yet. Only web browsing and online schoolwork. Has been great.

Returned a defective Inspiron earlier and chose this as my replacement. Big mistake. Item was clearly a defective return, DOA. No longer in protective wrapping. Power cord in two separate pieces and only one wrapped up. Manager tried to pressure me into buying tech-support for an additional $200 plus. So glad I did. This is going back directly to the Novi store, I am done with Best Buy. Two defective laptops in one day, one previously returned and then re-sold to me. Shame on you.

Do not buy this laptop! Purchased for my son for college. Lasted 35 days and the screen stopped working. Everything else works fine. Still works plugged into a monitor, but he’s not able to carry on to class.

It was an open box unit that just had issues i didn't think i wanted to try to fix. heck it was brand new to me

This is a very good laptop for the average user, and you'll find the whole family can use it. I was happy to finally have this in my possession after some issues with FedEx and the delivery. I love that it's a two-in-one touch screen, with a really nice picture! The only thing I really didn't like about this laptop was the fact that during setup, you can't go any further without having a Microsoft email address. I haven't used mine in forever and had to go through the process of resetting my password just so I can continue with the setup. I think it would be nice if you could just skip that part in the future. After that, the set of process was extremely smooth with no hiccups. After connecting to the internet and using it for at least 3 days, I will be using this from now on as my main computer for when I travel. I love the simplified features it has for the average person, but even my grandson can use it without asking for much help. I love the picture it's Crystal clear and the colors are great! And has pretty decent sound from the speakers for a laptop! I definitely recommend this to anyone who needs a simple but efficient laptop that everyone in the household can use!

Returned, system kept malfunction with windows 11, Geek squad contact twice and still got blue screen and error messages concerning windows. Geek consultant said it was a hardware issue. Returned for complete refund and replaced with a MAC which is working great

I really enjoy this laptop. The graphics are amazing, I always get compliments on the unique color, and the trackpad is super sick and large. There is plenty of space for my wrists to lie while typing too. I only gave 4 stars instead of 5 because it seems to overheat a bit if not placed on a proper table. Yes it's a "laptop" but you can't lay on your bed with it without a proper lap desk to lay it on (compared to a MacBook you can do that but this computer is way better than a MacBook). Plus it has 2 processors so of course its going to get a little hot when being used. The touch screen is super useful and I didn't know this when I bought it but it comes with a stylus that I use to right notes for college. Overall 9/10.

System takes forever to start up. Keeps looking for unnecessary updates.

The Del Inspiron 2-in-1 is one of my favorite laptops of all times. I use one in my home office, but needed another for my husband to have. he has really liked it so far! He loves that it is both a touch screen and a normal laptop. this helps him get certain things done quickly. The Dell Active Pen is amazing as always. my daughter uses it to draw on the screen for her zoom class and my husband uses it when he is without a mouse on the go. although there is no pen holder on the laptop like my 7591 has. But the face that the speakers are next to the key board almost makes up for it. the sound is SO much better and he can use it without external speakers. we also love love love that the camera has a built in blocker. you just push the switch and it is blacked out. the finger print start button makes turning it on quick and easy, no pesky passwords to remember. Dell is a grreat reliable brand and I would buy again and again from them! the 16:10 size is perfect, not to big and not too small!

I've been dealing with a faulty laptop since I bought it January. Speakers seem have some sort of pulsing audio issue. It's sounds like a static noise that is pulsing in and out of the front speakers. I've done everything from using Dell's support site, the virtual assistant, updating drivers, getting remote support, Dell sending techs out to 3 times (2 speaker replacements, a freshly flashed hard-drive, and motherboard replacement), and still the audio issue persists. Because the troubleshooting process took so long and they don't track using the virtual assistant as real support, I no longer qualified for a new replacement and was going to be sent a refurbished laptop instead. Its unacceptable to be sent a used laptop when I bought a new faulty laptop that they couldn't fix (and can we stop pretending that a refurbished laptop is something other than used laptop that had broken parts replaced and its supposed issues fixed to be resold). I then went to Best Buy to see if I could exchange it for a new one. I had restart the same support process I went through with Dell by having it get sent out twice. It was inconvenient to be without my laptop for a few weeks but it was understandable. After they couldn't fix it, they exchanged it with a new one so shout out to Best Buy and Geek Squad for the excellent service. Now the new laptop doesn't seem to have the same audio issues but the build quality on this one is terrible. The back of the laptop on the right had side seems to be splitting at the seam like its not fully screwed down or snapped in place correctly. Because of that, half the keys on the key board are sunk in. I will be going back to Best Buy to exchange this new one as well. Unfortunately this laptop had the configuration of features I was looking for without being $2000. I was looking for a laptop that's 4k, oled, i7/ryzen 7, while preferably being a 2in1. If Best Buy will allow me, I plan to find a non-Dell laptop with those features and swap to that instead. I'll never buy Dell again. Absolutely terrible experience.