Customer Ratings & Reviews
- Model:
- i7620-7648GRE-PUS
- SKU:
- 6504388
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Inspiron 2-in-1's large screen size, vibrant OLED display, and strong performance. Many appreciate its lightweight design and ease of use for both work and school. However, some users experienced issues with the touchpad's reliability and reported excessive heat and fan noise. The quality of the speakers also received some negative feedback.
This summary was generated by AI based on customer reviews.
Yes!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have really enjoyed my new computer! Easy to navigate and so light!
I would recommend this to a friend- Cons mentioned:Speakers
Worst laptop. Not buying DELL again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought last December, in less than a year, one USB port stopped working, had to replace battery because it was getting hot and it was expanding very fast, also built in speakers stopped working. Only way to hear music or video is Bluetooth speakers. I have used many laptops, this is the worst laptop i had. Never buying DELL laptop again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi NilangV
We want to thank you for your taking the time to leave us your review. We are sorry to hear you are having USB and audio issues with your Inspiron 2-in-1 16 OLED Touch Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve USB issue and an article that can help you with audio issues.
Here's the steps to help resolve your USB issue:
1. Check USB ports or cables for physical damage.
2. Reset BIOS to factory defaults.
3. Run a hardware diagnostic test.
4. Check the USB device functionality on another computer.
5. Optimize the system using Dell SupportAssist.
6. Check Windows Device Manage for errors.
7. Update the BIOS and chipset driver.
8. Run the Windows hardware troubleshooter.
9. Download and install Microsoft Windows updates.
10. Refresh the USB controller and USB root hub.
11. Refresh USB Root Hub in Windows Safe Mode.
12. Perform a Windows System Restore.
13. Restore the computer to factory defaults.
How to Troubleshoot USB Issues: https://dell.to/2VAP0zJ
How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3p73Us3
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Battery is no good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I love the computer and the touch feachers. But the battery is no good.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Deal. Best Quality and one of the my favorite brand.
I would recommend this to a friendNot interest in providing this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time of being a Dell consumer. Love this computer.
I would recommend this to a friendyeah ok. it's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good but still have some glitch. it's heavy and the graphics is not as good as I expected. the face id thing is pretty good though.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings nsdq160th,
Thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are experiencing an issue with your device glitching. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. For your convenience I have provided the toll-free number and chat link to our Support Team below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
great video and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video and sound are fantastic. I'm very impressed.
I would recommend this to a friendBest for Kids
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for students. Keyboard is very good for Kids.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product . My grandson uses it for everything
I would recommend this to a friendGreat Laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had any problems withit so, far. Always can rely on a Dell.
I would recommend this to a friendPerfection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I ask it to do. Exceded expectations
I would recommend this to a friendDissatisfied..so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully loaded...sent wrong technician to home call.. the first laptop needed to be exchanged got a lemon! Been a process ..too many trips to store..next appt 3/09...
I would recommend this to a friendNew laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected. Good Dell project that is great.
I would recommend this to a friendVery good laptpo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a great laptop. Clear / bright screen, plenty of power for business use, etc. Only complaints, which are minor, are 1) trackpad is very big - making it too easy to register errant scrolls and clicks and 2) usb-c ports are only on the left side - ports on both sides would have been ideal. Other than that, the laptop has been great. I'd definitely make the same choice if buying again.
I would recommend this to a friendForver Green
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product worth the price paid.Good color.I love it
I would recommend this to a friendGreat Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great work or school computer that will last many years.
I would recommend this to a friendBest Buy is the WORST in Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 10 "open box" Dell notebook computers as Christmas gifts. All were deemed "good" condition; one "excellent." In truth, all were in bad to fair condition. 2 were missing power AC adapters bought from the Waldorf, MD store and Springfield, PA store. BestBuy online chat, telephone and in-store staff are impuissant and incapable of rendering any customer service. Instead, they parrot policies and procedures that are nonsense. Specifically, when requesting merely to have them send to me a power AC adapter for the 2 that are missing, they all direct me to go to the store for this missing part. The problem: these were online orders. Why waste time at a store if they can simply ship out the missing power AC adapter. Lack of competition has made Best Buy worse than the USPS and driver / license bureaus/departments. I hope Amazon eats their lunch so they know what customer service should be about. Bad bad bad.
I would recommend this to a friendBest Buy is the WORST in Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 10 "open box" Dell notebook computers as Christmas gifts. All were deemed "good" condition; one "excellent." In truth, all were in bad to fair condition. 2 were missing power AC adapters bought from the Waldorf, MD store and Springfield, PA store. BestBuy online chat, telephone and in-store staff are impuissant and incapable of rendering any customer service. Instead, they parrot policies and procedures that are nonsense. Specifically, when requesting merely to have them send to me a power AC adapter for the 2 that are missing, they all direct me to go to the store for this missing part. The problem: these were online orders. Why waste time at a store if they can simply ship out the missing power AC adapter. Lack of competition has made Best Buy worse than the USPS and driver / license bureaus/departments. I hope Amazon eats their lunch so they know what customer service should be about. Bad bad bad.
I would recommend this to a friend- Pros mentioned:Processor speed
cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop, great speed, i very much like the 2-in 1. Never had one like this before
I would recommend this to a friend Great machine not so good battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer. But the battery only stays charged for 3 hrs
I would recommend this to a friend