Customer Ratings & Reviews
- Model:
- I7786-7929SLV-PUS
- SKU:
- 6339263
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large touchscreen, fast performance, and portability of the Inspiron 2-in-1 17.3" Touch-Screen Laptop. They appreciate the design and memory capacity as well. However, some customers have concerns about its weight, battery life, and overheating issues.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for gaming!! My son loves it a lot.
I would recommend this to a friendTwo breaking in 7 days is enough for me.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased two. The first one I purchased was an open box. After software setup, I allowed the system to update including drivers and BIOS. Intermittently the cursor would disappear then come back, but not be functional. The touchscreen would also not respond. Each time, I'd have to do a hard reset. I contacted Dell to see if they could help. Over the course of an hour (nearly 30 minutes waiting on hold) they had me update drivers, roll back drivers, disable drivers, etc. which did not help the issue. I decided to return it and buy another brand new. The second one ran smoothly for the first few days without a hitch. Then, it started to not recognize the charger and give me a warning each time I went to charge it. I could not use the computer when charging because it could not keep up with the power consumption of just browsing the internet. Then, it started shutting off. After a few of those, I noticed dead pixels on the screen. I didn't bother contacting Dell again because I've been dealing with them for decades whether it be work issued laptops or personal computers. They offer excuses and run-arounds, not solutions. Fortunately I purchased from Best Buy which has a 14 day return policy. I'll be taking this back and switching brands. Had I purchased this from Dell directly, I'd be stuck with it. Been there, done that. Thanks to Best Buy for a generous return policy.
No, I would not recommend this to a friendeverything is as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it but I wish the keyboard was more ergonomic
I would recommend this to a friendInexpensive big laptop for comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a gaming laptop. But will run most small games like WoW, diablo, or star craft. Does what it heeds to do for cpu work. But unless you need a larger generic use laptop there are better options.
I would recommend this to a friend- Cons mentioned:Overheating
It's a nice computer with touch screen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery don't really charge the computer only sometime and the computer have to be off to charge it and it get to hot too fast
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Keni,
We're sorry to hear about the battery and heat issues that you're having with your computer. We'd recommend the following tips to get the most out of your computer's battery:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
If your computer is getting too hot for you, here are some tips:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
Best,
Bryan
1-800-624-9896
Not enough memory.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that this Dell computer wouldn't hold my back up from my old Asus. Not enough memory. I will be more careful next time when choosing a new computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Debcam3,
We're sorry to hear that your computer does not have the storage that you're looking for. We'd recommend storing some of your files on an external hard drive or in the cloud with Microsoft One Drive. We hope that these tips help your storage concerns on your new computer.
Best,
Bryan
1-800-624-9896
blue screen of death within a hour of delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only had the shelf model on hand - so three days to have delivered to my home. Unboxed found had to go back to store, they didn't ship the trend micro "free gift" with the computer. Installed windows updates, Dell updates, Firefox and the "free" trend micro (after removing the McAfee that was installed). Restarted maybe 6-8 times after each install (about an hour into setup). Bam BSOD (Blue Screen of Death). Let it try to recover... next startup after it says it fixed the issue, the computer no longer recognized the hard drive. Took it back, lost $35.00 and manager refused to refund full amount. done with Dell and Best Buy
No, I would not recommend this to a friendDefinitely not my best friend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send it back for repairs with hard drive/operation system issues. While that issue was resolved another has appeared. If anything (say a mouse) is resting on the top of the laptop while lid is closed and CPU is sleeping- the middle horizontal third of my screen developers a bubble effect glitch that inhibits mouse/track pad use and requires a hard shutdown.
No, I would not recommend this to a friendMore bugs than a summer picnic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work in IT for 23 years--- Machine issues: logging in to sites. Network would drop while the other 2 machines at home were fine. Needed tons of patches (probably a hint of things to come) and still was flaky. Probably 17 hours of work getting it going, but finally gave up. Brought it back just cord and and laptop for refund. Bad enough that the replacement will NOT be a Dell. Don't want to risk the time and effort again.
No, I would not recommend this to a friendThis is a lemon
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer at Best Buy in Brandon, Florida at the end of October 2019. January 2020, it would not connect to the internet. I took it into the store and had to pay for Best Buy Total Tech Support so they could troubleshoot it. It took almost a month to get my computer back. I had it back for a couple of weeks and then it would not connect to the internet again. I contacted Best Buy and sent it back to be repaired, again. I got it back Saturday evening. I used it on Monday. I opened it on Tuesday morning and it would not connect to the internet again. I have been trying to get in touch with Best Buy Brandon, Florida since 11:42 today. I have been on hold for a total of over three hours. This is a bad computer or a glitch with this particular computer. Until I hear back from Best Buy, I will assume they are selling defective computers
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .mike,
Thanks for your review. We're sorry to hear about the connectivity issues that you've been having with your computer. Please feel free to follow these steps to see if they help your connectivity perform better:
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Heavy
Battery burned out within three weeks.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed with product. Laptop was a bit heavier then competition. Didn't like keyboard. Not easy to use.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Nada1,
We're sorry to hear that you're not completely satisfied with your new Dell 2-In-1. We'd recommend checking out the Product Support Page to see if there are any tips that can help you make the most out of your computer: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896
heats bottom and too noise
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noise and also heats from the bottom. Performance is good but internal fan makes too much noise which is disturbing also I cant carry in my arms its gets too much heat at the bottom.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Nims,
The fan noise in your computer may be a sign that you need to update the BIOS on your computer: Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
If your computer is still too hot for you, we'd recommend the following tips:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
Best,
Bryan
1-800-624-9896
1 st computer was defective.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent hours unsuccessfully trying to load Microsoft Office office onto the computer. Brought back to store next day. Spent another hour or so waiting for a tech. Spent another hour while the tech unsuccessfully tried to load Microsoft Office. Spent another 30 minutes waiting for a replacement computer to be pulled from inventory and paperwork to be completed. Replacement computer performs as expected. All around bad experience.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Seve,
We're sorry to hear about how much time it took you to get a computer with a working copy of Microsoft Office. If you have additional questions related to Microsoft Office or Windows please reach out to Microsoft directly - http://bit.ly/2KBOM4c.
If you have questions about your computer you can check our Product Support Page here: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Overheats easy. Touch screen glitched frequently where it starts clicking everywhere without me touching it. Would not but again.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop, a Dell Inspiron was touted as fast...it is not. Also, it has a very poor hinge design to open it up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .chas,
Thanks for your review. We're sorry to hear that your computer is performing slower than you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it will help your computer run faster:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
1 month out of warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month to the day out of warranty my Dell Inspiration laptop computer port got “wallered “ out. Problem is that the female portion of the port for the power cord is all one piece and part of the Mother Board. It’s something that really shouldn’t happen and now I am stuck with a $400 bill to repair this relatively new laptop. The laptop was purchased new and is 13 months old. I won’t buy this product again...
No, I would not recommend this to a friendDell tech support terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one day computer crashed. Contacted Dell and they said that the code registered was a bad processor. Dell told me they would send me a box and send a replacement in 2 weeks. I returned back to Best Buy.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop one week and it flaked out, it had power but wouldn't turn on. Took it in to geek squad, they said they couldn't find anything wrong. The other day it was going wacky. The last few days it has been working ok.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Mike,
Thanks for your review. We're sorry to hear about the problems that you've been having with your laptop so far. We'd recommend the following steps if you have trouble turning on your computer in the future:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
Best,
Bryan
1-800-624-9896
Covid affects this review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 14 months the computer fried. Best Buy wasn't able to tell us why because with Covid they could never get to it. I loved it until it died though, not sure if that says anything ???
No, I would not recommend this to a friendBad Harddrive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hard drive died after 1year and 2 months. I would not purchase this product. It should have lasted much longer. I lose very important data. Dr. Sims
No, I would not recommend this to a friend