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Customer Ratings & Reviews

Your price for this item is $959.99
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The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 310 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the large touchscreen, fast performance, and portability of the Inspiron 2-in-1 17.3" Touch-Screen Laptop. They appreciate the design and memory capacity as well. However, some customers have concerns about its weight, battery life, and overheating issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 310 reviews
  • Rated 5 out of 5 stars

    Very nice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box item plus an additional 40% off over Christmas. Works perfectly with beautiful screen size. Can’t beat the price for a super nice laptop!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast but not super fast as I expected

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe because it was opened box when I bought. When I drag folder it's not quick as I expected. This my shortest way to check the speed of the pc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fast computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop seems to have some minor software glitches which cause the computer to intermittently run a little slow a restart fixes it But overall a nice laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Defectcive item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were great. The problem was the item purchased had to be replaced twice because each item was defective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a freshman in college at the age of 54. I needed a computer that I could understand and be able to keep up with with my courses. This Dell is perfect for me!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comes as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has a great picture and good speed, i am able to remote into my work computer with no lag and great speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop and tablet combo with lots of power

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and tablet combo with lots of power. We try to purchase these as our flagship laptop unit for our users. Our users are very satisfied with the laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome! Geek Squad was EXTREMELY helpful!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop/laser printer seems like could handle anything! Geek Squad got my phone set up for printing from laser printer, & set up WORD as in store staff hadn’t.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Dell 17 inch laptop.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service finding and setting up my laptop, printer and DVD player; and they are great procucts. Geek Squad has been very helpful, patient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like everything about this Dell Inspiron laptop. It is an upgrade from our 7 year old laptop by a different manufacturer and suits our needs in every way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer for the electonically challenged.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was able to get the computer up and running without any issues. the wireless mouse connected without issues and our printer plugged in and worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Biger is better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is larger, keyboard is more like my desktop which helps ease my arthritis. I like where the on button is located. Battery seems to last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife's home business. Fast, great screen resolution. Only downside is that she says it's lil hard ro open but besides that she loves it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My wife loves the new laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything has been good so far. We thought the software included the A/V but it looks like we'll have to talk to BB about that as it is expiring soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bang for the buck, but heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great lap top for the price, but it weighs a ton, i get it's 17" big but it is a bit heavy, still the fold in half feature is very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal on a large screen powerhouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was on sale which made it a really great deal. A core i7 CPU with 16 gigs of RAM and a 512 SSD. Bought this for engineering department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful display, fast boot up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the display. great for watching movies and online classes. SSD drive makes a huge difference in the boot up time. Fan seems a little loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, battery, touchscreen, everything That was exactly what I was looking for thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My mother in law loves her new laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop since my mother in laws laptop kept locking up on her and was very old. She loves her new laptop for sure!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very happy with this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with this laptop, after looking around I could see that’s very overpriced it’s slower than it was in the store it keeps freezing and picture quality is not that good. I would not recommend this product at all I’ve bought it and had to go away for 3 weeks so I’m not able to return it very disappointed in this product. Store representative said it was a goodby gave a million reasonsIt’s but to heavy.for me. ;(

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Papillion,

      We're sorry to hear that your computer has been freezing on you. We'd recommend the following tips to help with this:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Dell products also come with a One Year Limited Warranty that you can read more about here: http://dell.to/2tNsVOs.

      Best,
      Bryan
      1-800-624-9896 Dell