Customer Ratings & Reviews

I purchased this computer as a Christmas present for my 11-year old son who is an avid gamer. He LOVES the computer. I purchased the computer because of the fast Intel i7 processor, the NVIDIA GeForce GTX 940MX which enhances gaming capability and the 17" screen. I also purchased Geek Squad and had the technician to complete the Microsoft upgrades and load the antivirus software. My son has been using this computer daily for about a month and has not experienced any technical issues. I highly recommend this Dell computer.

Bought the computer on Black Friday for a Christmas gift, but live in Guatemala, so waited for a friend to bring it down at the beginning of the year. Didn't buy the warranty package because we don't have a Best Buy near us and thought, "It's a new computer! Why would we need it?" However, upon receiving the computer it didn't work from day 1. The battery won't charge beyond 52% and there are random black boxes that appear on screen while using the computer. Called Best Buy, told we needed to talk with Dell. Talked with Dell, told we needed to talk with Best Buy. Tried again, then Dell told us that we needed to step through lots of different procedures before they could accept it as a return to fix it. Skip ahead...had a friend take it back from Guatemala to the US and take it to Best Buy. He was then told that it needed to go to Dell. Call Dell and they say it needs to go to Best Buy. ARGH! Try again with Dell to then be told that we'll need to go through all of the processes with them AGAIN in order for them to accept the computer. Our friend that graciously took it to the US for us is now in the position of having to be on tech support for a long time. Won't be buying another Dell and will think twice about buying a computer from Best Buy again. I did get good service from Geek Squad, which might be their saving grace, but seriously, we're stuck between the pointing fingers and no one is willing to fix a broken computer that hasn't worked from the beginning. To make matters worse, because of the timing of all of this, we'll most likely need to pay to have it fixed. They started counting from Black Friday!

Im not a fan of the Dell laptop. Its a little to pricey.

For 9 bills, this was a big disappointment. After only 4 months the hard drive froze. Dell tried to tell me maybe I had a virus or maybe I was too hard on it. No, my last Toshiba laptop was 15 years old. I was so excited and now I am so sad. The speed is great but the rest of the PC is JUNK. Save your money and buy something else.

The 128 gb SSD that comes with the system is good, but quickly replaced with 1TB SSD and added 2 TB HDD for storage.

Worst. Laptop. Ever. My consulting practice relies on dependable, high-functioning computer equipment, and this laptop is not it! As others have described, the on/off button is in the worst possible location; but that is the least of my complaints. After 6 months, the speakers stopped working (sound would fade away after 10-30 seconds), and the screen started going dark once a day. Geek Squad determined that the hard drive had failed, and they replaced it. One week later, the same problems started all over again. Really? My 7-year-old Toshiba (only capable of running Windows 7) is MUCH more reliable than this machine! I would not recommend the purchase of this model for business purposes or any reason where a reliable, functioning computer is a must. This machine has been a major drain on business productivity (not to mention the stress and headaches of reinstalling files, software, etc. after a hard drive failure). I've had good Dell computers in the past, but this one is a lemon.

This computer is a piece of junk. Nothing works well. The hard drive is very slow and chatty (yes I defrag regularly) and all that RAM doesn't mean a thing. The wireless network adapter sometimes just sometimes stops working. Overall, it is just a frustrating computer to use and I absolutely regret buying it. I thought I could figure out the issues and resolve them but have come to the conclusion that no this computer is just worthless. I don't do anything intense on my computers so to see such poor performance is disappointing. I don't think that I will ever buy another Dell for personal use again.

slow boot time and once you load a bunch of movies/ music on hard drive it bogs the sys to a snails pace to retrieve them. The Hard drive sucks. Why the he** would dell put a huge hard drive that is SO SLOW knowing that win10 scans everything before loading it.? the only way i would buy this pc is with a solid state drive. I was a day last dollar short on return. To busy to spend alot of time using to load the system down with files within the 15 DAY return window so everything seemed to be great till i got time to load it wit vids and music them the system went to a sails pace. Dude yer getting a dell! Dude yer getting a hose job! now i have to spend more money to put a solid state drive in this p.o.s. great just great!!!!!!!!!!!!!!!!!!!!!!!!!!

This was the single most expensive and disappointing tech blunder I've ever made. To be fair I didn't read the reviews before purchasing. I've had this laptop for 5 months and it's in worse shape than my 6 yo HP. 1) From day one the most basic processes caused the machine to freeze up. CPU usage would jump to 100% for no discernible reason on a hourly basis. Open the start menu? 5 minute wait as everything freezes. 2) The speakers randomly die. Sometimes rebooting helps other times I simply have to wait for them to turn back on which can be a matter of hours. I read on the Dell review page for this laptop that multiple people have reported this problem. No wonder it has been discontinued in less than a year. 3) The cursor sticks. By this I mean that a single tap to say; select a different open tab causes the tab to become stuck to the cursor. Scrolling the page highlights the page without the need for pressing anything at all. This happens regardless of the program I'm in or the browser I'm using. Interestingly enough the touchpad itself is not very responsive. 4) Blue screen of death 3 times now. On a 5 month old laptop. Enough said. 5) I should mention that the laptop will begin a dell or windows update, install the update, send an error message saying the updates did not install properly and then uninstall and reinstall the updates. I have to let it run its course while the fans get louder and louder and the machine gets close to over heating. 6) Who puts the power button on the left hand side of the machine at the front? You can't pick it up without turning it off. An absolutely absurd design. I've defragged, uninstalled and reinstalled, backed up, crawled through error logs, read countless message boards, ran scan after scan and nothing has been found that could fix the problems that continue to mount. So please, save yourself. Every problem I've had has been described in detail by other reviewers on this site and dell's site regarding this laptop. This is a lemon of a laptop.

Awesome, Awesome,Awesome!That's all I have to say!

Purchased the laptop from BestBuy NY on March 3, It broke for no reason on April 17 I was in the UK at that time working remotely, the warranty does not work internationally. Dell's Customer Service team is not very knowledgeable. I requested the transfer of ownership to the UK, which normally takes up to 10 business days. I never received it. I flew back to NY on May 23. Shipped my laptop to Dell on May 25 and they received it on May 31. Today I received an e-mail that there are parts needed for the repair and they will be received on June 14. I purchased the laptop for work and yet I have used it for only 45 days. A brand new laptop with a big name like Dell and all I get in return is that sorry for the inconvenience and the delay. I invested so much money on a brand name whereas I can pay less money and get better specifications from Lenovo. But I chose to go for a more trustworthy brand name. Bravo Dell! Never again!

It lists this is a 7th generation CPU but Dell SupportAssist shows it as a 6th Generation GPU.

slow, got a new one same deal going to trade today.

I got this computer 2 months ago and literally used it 2 times. It freezes, its very slow and takes forever to turn on. I took it back to the store and they wanted to charge me $500 to check it. Its bran new it shouldn't have any issues. I am so so disappointed at this product and at the employees who wanted to get more money out of me.

Update on my computer. Did not work after 3 weeks. Best buy returned to Dell for New Hard Drive. (Was told this never happens) Got back started to use and shut off. Will not turn on.

Purchased the "Starlord" (named obviously as a joke) two months ago, and just picked it up for the second time from repair, as it can't install a Windows update without crashing. On the few occasions that it has worked, it is slow, slow, slow. Assumed I was purchasing a quality product, as I've always purchased Dell laptops and had minimal issues, but this one is a piece of junk.

countless issues, can't watch videos or skype. fan will go loud and screen will go black. Very disappointing from Dell