Customer Ratings & Reviews

Shanny19,

We're sorry that your computer is not performing the way that you'd like it to. We'd recommend diagnosing some of the errors with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rZ7Zlo.

You can read the full article here - http://dell.to/2u98Cct.

We hope that these errors do not continue to affect the performance of your computer. If you'd like to reach out to Dell's Technical Support Team you can reach them here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Comparison,

Thanks for your review and for the solutions that you mentioned for the speed concerns that you have had. If you have additional questions about your computer you can always check our Product Support Page here: https://dell.to/2SmMxSN.

Best,
Bryan
1-800-624-9896

Grammy,

We appreciate your feedback. We're sorry to hear about the performance issues that you've been having. If you have questions about Windows 10 you can visit our support page here: http://dell.to/2wMZqyx.

If you'd like to extend the life of your battery, we'd suggest the following tips:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

Timl,

Thanks for your review. We're sorry to hear about the trouble that you had with your computer early on. We hope that it's working better for you now. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2SmMxSN.

Best,
Bryan
1-800-624-9896

Your frustration is understanding with hardware failure with your second model. Our team wants to assist you on the booting situation with the steps provided below:

1. Power off your Dell PC.
2. Disconnect the AC adapter or power cord and remove the battery (for Dell laptop PCs).
3. Disconnect all external devices or peripherals like USB drives, printer cables and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery (for Dell laptop PCs).
If your Dell PC still does not power on or boot into the operating system, follow the guide below based on the symptoms that you are experiencing on your Dell PC. You can also follow instructions below to run a hardware diagnostic check on your Dell PC.

For additional support, please reach out to our tech support at 1 (800) 999-3355 and thanks for taking the time to write about your experience.

Best,
Chris

mkhdoc,

We're glad to hear that you're happy with your new Dell laptop purchase. If you do have questions about your laptop's performance you can check our Product Support Page here: https://dell.to/2SmMxSN.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry to hear that your computer's sound is not what you were hoping it would be. We'd recommend checking to make sure that all of the software and drivers on your computer are up to date: https://dell.to/2rZ7Zlo.

We hope that by updating your drivers that your computer's sound improves.

Best,
Bryan
1-800-624-9896

swetakhatau,

We're happy to hear that your computer is working well for you. We'd recommend checking out our Product Support Page if you have questions about your computer: https://dell.to/2SmMxSN.

Best,
Bryan
1-800-624-9896

TLCastle,

We're sorry to hear that this was your experience with your new Dell computer. There is a driver update available through Dell's website that most likely would have resolved the sound card issues that you were experiencing: https://dell.to/2rZ7Zlo.

Best,
Bryan
1-800-624-9896

Shiki,

Thanks for your feedback. We're happy that your computer is performing well for you. We'd recommend checking out our Product Support Page if you have questions: https://dell.to/2SmMxSN.

Best,
Bryan
1-800-624-9896