Customer Ratings & Reviews
- Model:
- I7786-7199SLV-PUS
- SKU:
- 6299538
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers commend the Inspiron 2-in-1 17.3" Touch-Screen Laptop for its large and impressive screen, as well as its fast performance. Many reviewers also find that it offers great value for the price. On the downside, some customers complain about its weight and battery life, while a few others mention issues with boot-up, speakers, and Windows 10.
This summary was generated by AI based on customer reviews.
Not the best Inspiron
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had such good luck with Inspiron's in the past until this computer. I don't know if it is a Windows 10 thing or a Dell thing but this computer is very slow and sure crashes a lot. If this is the future of Dell, this will be my last one as my old Lenovo with Windows 8 runs better than this one. Buyer beware.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jason,
We're sorry to hear that your computer has been running slowly for you. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to perform faster:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
If you'd like to diagnose the crashes on your computer, you can try these steps:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rZ7Zlo.
You can read the full article here - http://dell.to/2u98Cct.
Best,
Bryan
1-800-624-9896
Facing critical network adapter issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am facing a critical network adapter issue (code 10 error) some other people mentioned about this laptop. This is clearly a breach of trust from BestBuy. If there is already an existing issue with this laptop model which is irreparable per the comments from other buys (see the reviews of other buyers) why are they continuing to sell this? This laptop really made my life painful within 2 weeks of buying it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .aj11,
We're very sorry to hear about your computer's errors. We'd recommend reaching out to Dell's Technical Support Team for additional assistance: http://dell.to/2sH7Qlm.
If you have additional questions about your laptop you can check our Product Support Page here: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896
Is not as good as my Dell Desktop, lots of issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first received this and had nothing but problems with it shutting down, the screen turning white it needed a lot of updates. It's been ok since I updated it but now the left speakers don't work!! As a drummer in a band I cannot listen to our recording every week without losing the left speakers on the laptop or the headphone Jack!! I'm very disappointed in this laptop as I switched from HP to Dell because I love my Dell desktop!! I do not recommend this product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Rich,
We'd recommend updating the drivers on your computer to make sure that everything is operating properly: https://dell.to/2rZ7Zlo.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Boot issues
Dell not good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not boot up and could not handle college, are and light gaming Lenovo rocks.
No, I would not recommend this to a friend Starting to fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it less than a month ago and it worked great until a few days ago and is now freezing, pausing and acting like it's about to crash.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Nurit,
Thanks for your review. We're sorry to hear that your computer has been freezing on you. Here are some tips if your computer continues to freeze:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
Touch screen glitch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The touch screen would randomly glitch and I wouldn’t be able to use the mouse or get it to stop. I didn’t even get to use the laptop before this began. I had to return it, and I’m still searching for a replacement. Very inconvenient since this laptop is for work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Bree,
Thanks for your review. We're sorry that your touchscreen is not working the way that you hoped it would. There are ways to re-calibrate your monitor if this happens to you again in the future: Below are the steps required to calibrate your Touchscreen.
1. Restart the Computer and the Monitor
2. Recalibrate the touch-screen. Steps to calibrate touch-screen:
3. Go to Control Panel and select Tablet PC Settings.
4. Under Display tab, select Calibrate.
5. Choose Pen or Touch input.
6. Perform the point calibration that appears on the screen to correct the linearity problems.
7. Save the calibrated data.
You can read the full article here - http://dell.to/2uLztub.
Best,
Bryan
1-800-624-9896
My motherboard was change within the 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchasing, my motherboard had to be changed and I've had problems every since.
No, I would not recommend this to a friendDell Laptops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dell laptop and hardrive crashed within 21 days. Luckily Best Buy let me exchange. Second Dell laptop had major issues with the BOIS system, was on phone with Dell for 6 hours, laptop is somewhat ok but still have issues .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .DebC,
Thanks for your review. We're sorry to hear about the issues that you're having with your new Dell laptop. We'd recommend checking out our Product Support Page if you have any specific questions: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896
OK for web browsing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK for web browsing but too slow for video editing.
No, I would not recommend this to a friendChristmas gift that was a dud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift to my son and his wife. They took it out of the box on Christmas day (all excited) and it never would turn on even plugged up. Now we have to send it to the manufacturer to have fixed. Now they will have a refurbished computer that I paid new price for. "WANT BE BUYING ANYTHING ELSE FROM BEST BUY"
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .GrinchthatstoleChristmas,
We're sorry to hear that your computer did not perform the way it was supposed to for your son and his wife. If you have any questions when you receive your new computer you can check our Product Support Page here: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896
I expect better quality from Dell
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine for my wife in May 2019. The hard drive crashed in Dec, 2019 and had to be replaced. Now in Sep, 20 the wireless card has become defective. This pc is used for household items only and is honestly the less reliable machine that we have owned over the last 15 years, just terrible.
No, I would not recommend this to a friendDidn't work right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer began freezing up after a week and the next week it flat out wouldn't stay on. I tried to return it, but it was after the 15 day return window. Was told at customer service that you quit carrying them because they were faulty.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .tiki,
Thanks for your review. We're sorry to hear about your computer freezing. Here are some tips to help solve the issue that you're facing:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
Worst laptop ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this three weeks ago and it updated and then the hard drive crashed! Now it’s a a paper weight and I can’t submit my homework until they send me it back and my grade is dropping in school! So thanks DELL!!!
No, I would not recommend this to a friendComputer Unrecoverable Twice Now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer and within two months, the computer broke and could not be recovered. Best Buy was good about exchanging it for another one but now this second one has just died like the first. Avoid this computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .EdBRWC,
We're sorry to hear that your computer is not performing the way that you hoped it would. We'd recommend reaching out to Dell's Technical Support Team for additional assistance: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Hard drive went out 5 days out of warranty!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Dell. Usually don’t have a lot of issues. However my hard drive went out 5 days out of warranty on this product! I spent an additional $300 to fix my computer!
No, I would not recommend this to a friendDell computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to call the Geek Squad as I can't even get this computer to turn on. What a pain! Luckily my old Dell is working, so I don't need it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Mary,
Thanks for your review. We're sorry that your computer is not turning on for you. Here are some tips to help get your computer up and running:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
Best,
Bryan
1-800-624-9896
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time we restart this laptop we have problems even with all the security that’s on it. Going back to the old faithful HP
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .M1naika,
We're sorry that your computer is not performing the way that you'd like it to. We'd recommend running the following diagnostic if you are receiving Blue Screen Errors:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rZ7Zlo.
You can read the full article here - http://dell.to/2u98Cct.
Best,
Bryan
1-800-624-9896
not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very very very disappointed again and again in store and geek squad
No, I would not recommend this to a friendComputer started out great but slowed downfew week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was awesome the first few days...but started to slow down and have problems after a few weeks
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Someone,
Thanks for your review. We're sorry to see that your computer is slowing down for you. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to perform faster:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Not a good laptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop experience ever!!! It gets shut down just touching the keyboard.
No, I would not recommend this to a friend