Customer Ratings & Reviews
- Model:
- I7786-7199SLV-PUS
- SKU:
- 6299538
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers commend the Inspiron 2-in-1 17.3" Touch-Screen Laptop for its large and impressive screen, as well as its fast performance. Many reviewers also find that it offers great value for the price. On the downside, some customers complain about its weight and battery life, while a few others mention issues with boot-up, speakers, and Windows 10.
This summary was generated by AI based on customer reviews.
problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS LAPTOP HAS BEEN IN FOR MANY REPAIRS AND NOW THE WARRANTY IS ABOUT TO EXPIRE.
No, I would not recommend this to a friendHorrid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow SLOW SLOWWWW! If you’re using anything other than Word don’t use this laptop. Awful.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dakota,
Thanks for your review. We're sorry to hear about how slow your computer has been performing for you. Please consider running the Windows Performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Large screen
Great for graphics and architectural design and...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for graphics or architectural design as well as reading and editing music. What many don't get is that you pay for screen real estate ergonomics constantly hour after hour. To get it from one place to another in comparison....not that long. For high level engineering, graphics and architectural design and/or reading and editing music on the road where you don't have a second monitor this 2-in-1 is really the choice. Now for John Q maybe not so much..., squint on. Battery life, speed, stability of OS (yea it's still Windows) all okay. Visual ergonomics outstanding. Portability for what you get in return 5 also.
I would recommend this to a friend Structural good and study. Not so with running.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a couple of months ago and within a few days it started acting up. For a start it would take in excess of 20 mins for me to able to log in and use it. That worsened over time to until last wk when it took close to an hour after switch on to be able to run my programs. This includes the time am signing in. For some reason the laptop is very slow when it comes to loading it's kernel. This has slightly improved since yesterday when the system (or Dell) automatically carried out a "hard-disk repair". The sound system has issues with constant "electronic noise/interference" in the speakers. This started just over a month after I bought it and has persisted. And the phone mirroring function doesn't work that efficiently. The fan is also very noisy for this size of a laptop. I can't comfortably study with it running. Most laptops are far more quieter. The hardware it self is very sturdy, sleek and the touch screen works perfectly. Screen imagery is also excellent. Dell have done a good job on these. But at the end we need a good combination of operating system and hardware. Am also curios to know whether the anti-virus might be a source of some of these problems that relate to efficient loading/running of the operating system. I use Mc-Afee and planning to replace it and see if some of this might get better. I'd love to know what antivirus those experiencing related issues are running.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Kivuva,
We're sorry that you've been having issues with your new Dell laptop. If you'd like to see if your computer can start up faster for you we'd recommend that you limit the number of programs that launch at start up:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
If you'd like to see if there is an updated audio driver for your computer in order to improve your sound quality you can visit our Product Support Page here: https://dell.to/2rZ7Zlo.
You may be able to limit the fan noise on your computer by updating the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
We hope that these suggestions will help your computer run better for you.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Customer service
Unfortunate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased brand new and within a week had to exchange because of crackling over speakers as well as through headphones. Could not watch youtube, prime, netflix, etc. without persistent crackling noises. Exchanged for another of the same laptop and same issue with this one within a week. Called for tech help and they to had no explanation or luck resolving the issue. After looking up my own troubleshooting online looks like many people have this problem with this laptop as well as the 15 inch. Very unfortunate because I love absolutely everything else about this laptop but have to return. YES all updates Dell suggested in the comments for others with the same problem where tried and did not do anything. Updates on a brand new laptop should not be needed anyways.
No, I would not recommend this to a friend Love the Convertibility But Really That's It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact that you can switch this laptop to a tablet. There are certain waits it lays on my table better when it's in tend mode, or when I have it in my lap in tablet mode. But really that is the only good thing I can say about it so far. When I bought this laptop I was told it would be good for gaming, yet when I played Sims 3 on it the other day it just randomly shut down. It wasn't even that hot, or at least to the touch it wasn't. I looked into the Issue and online reviews show that the BIOS that was pre-installed on the computer could cause an issue, so I updated the BIOS and went to bed. Today I tested the same game, and everything seemed to be fine, so I closed out of the game, and shut the laptop lid so that I could head out with my roommates for an hour to get dinner. I come back to the touch screen randomly going on, hitting all different areas on my screen and not allowing me the ability to try and restart my computer. I had to shut the laptop lid again for a minute and re-open it to get the touch screen to stop frizzing out. My Last Dell lasted me 6 years, and I was very happy with it and though this new laptop would get me the same mileage, but I think I'm going to have to look for different options and return this dud.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Kochelle,
Thanks for your feedback. We're sorry to hear that your computer has some glitches. Please make sure that all of your software and drivers are up to date by checking this site: https://dell.to/2rZ7Zlo.
We hope that once everything is up to date that your computer will perform the way that it should.
Best,
Bryan
1-800-624-9896
Audio acted up initially...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved by updating audio driver. Now laptop performs great.
I would recommend this to a friendDon't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model with a 2T harddrive...after about 60 days the hard drive went and had to be sent back to Dell. With the new drive it ran for another month then that drive crashed. After some negotiation with BB they sold me an SSD to replace drive but now Geek Squad was going to charge me $150 to reinstall the operating system....I opted for the total tech plan because this was not looking real positive. After the install the external port wasn't working for alternate displays. Online GS reinstalled the driver but still did not work. When I returned it to the store the GS manager did get it fixed and was puzzled by the display driver that was installed.....funny... because his department installed it. I gave this one star because that is as low as you can go....don't buy it if it does not have ssd. I would give GS about a D to this point.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Eddiep,
Thanks for your review. We're sorry to hear that your computer did not work as well as you hoped it would. We're glad to hear that through combined efforts of Best Buy and Dell that your computer is up and running again. Please don't hesitate to reach out to Dell Support again if you need help or want to find out more about Dell's One Year Limited Warranty: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Defective Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my first Dell Inspiron 17-7000 laptop early February 2019, which had to be returned immediately due to a misalignment of USB ports - couldn't plug in. Returned it, got a second one which went south within 2 weeks. The translucent circles behind the touchscreen became active without touching them and the only fix was a hard boot. What are the odds of purchasing 2 defective products of the same make/model within 2 weeks of each other? This laptop was sent to the Dell technical center. After a lot of haranguing, I finally received a replacement laptop on April 29th. I was without a laptop for close to 3 months. Dell is unwilling to re-set the warranty date to the date I received this replacement. Don't get it as this was a defective product. ZERO chance of user error. I do not recommend this product. I purchased 2 defective laptops, the technical support was clueless and the customer service was atrocious. Dell has to get their act together. This does not reflect well on them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ArKay,
We hope that the new computer that you received is working better for you now. If you have additional technical questions about your computer we'd recommend that you view our Product Support Page here: https://dell.to/2SmMxSN.
You can also reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
did NOT feel confident in keeping it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 14-day PC return policy creates an unnecessary panic to swiftly make a decision on "will this PC last?" ISSUE (#1) changing each laptop to tablet mode often created a quirky UNCONTROLLABLE access to the mouse or touchpad. The cursor arrow just fluttered uncontrollably while weird "spots" appeared like ghost fingers were accessing my touch screen. ISSUE (#2) Blue Screen on DAY 2. ISSUE (#3). This was not SSD like I asked to purchase. The HD makes a rattle sound like it is about kill over. ISSUE (#4) With no pattern or reason, sometimes the internal speakers sounded grainy almost like dust was trapped on the speaker cones. ISSUE (#5) Only surfing the web for 90 minutes (Best Buy actually), the laptop lost 50% of the battery charge perhaps due it being in high performance mode.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .RollTideRoll,
We're sorry to hear about the issues that your new computer gave you. We'd recommend re-calibrating the touchpad on your computer if the cursor was moving erratically: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
If you continue to experience Blue Screen Errors you can diagnose them with these steps:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rZ7Zlo.
You can read the full article here - http://dell.to/2u98Cct.
If you'd like to check to see if there is an updated driver to improve the sound quality of your speakers, you can check our Product Support Page here: https://dell.to/2rZ7Zlo.
Lastly, if you'd like to extend the battery life of your computer, here are some tips:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
Best,
Bryan
1-800-624-9896
Worst laptop ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a year ago and it has been the worst experience I have ever had with a computer. I have been a loyal Dell customer for over 10 years and have never had an issue with the brand until now. The computer was soooooo slow from the first boot up and would take 20 minutes to fully load before I could even open the internet or an app. Even when I could open something, it took another 1-3 minutes before I could even interact at all with ANYTHING - this is even including the start bar search, which would also take 3 minutes before it would recognize any letters. I regret wasting my hard earned money on this worthless laptop. Dell, I hope you enjoyed my $1000+ and hope you are proud of making a subpar product. I will NEVER buy another Dell again and have now just spent ANOTHER $1000 on a Lenovo laptop, which has far surpassed the Dell in every aspect in the first day.....I can now actually browse the internet and watch Netflix. Imagine that concept. Thanks, no thanks, Dell!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We're sorry to hear about your experience with your Dell computer. There are ways to limit the number of programs that launch at startup on your computer so that it will start up quicker for you:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
You can also run the Windows Performance Troubleshooter to see what may be causing your computer to load so slowly:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
We hope that these tips help your computer work better for you.
Best,
Bryan
1-800-624-9896
High Performance for Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now I can finally play my sims4 game on ultra high graphics without lag! Beautiful screen display!
I would recommend this to a friendGreat 2 in 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful 2 in 1 for the money. Great flexibility. Good for hard and extended use.
I would recommend this to a friendFan really loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure whether this is normal, but my computer's fan is really loud. I haven't played any games or anything, just browsing the web, and the keyboard is really hot, and the fan is spinning very loud. Would love to hear if this is normal
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Benji,
We're sorry that your fan noise is louder than you hoped it would be. We'd recommend updating the BIOS on your computer by following these steps:
An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
We hope this helps with the noise that you're experiencing.
Best,
Bryan
1-800-624-9896
dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.like other reviews,great laptop but 1 day with it and the speakers had a cracking sound coming from them.seems to be a Dell issue,since everyone has the same issue. I did not read the reviews before buying. Silly me
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .moose5150,
Thank you for mentioning that this is the issue that you're experiencing. We recommend that you download the latest audio driver titled: Realtek High Definition Audio Driver v. 6.0.1.8557 from this site: https://dell.to/2rZ7Zlo.
We hope that this helps fix the sound issues that you're experiencing.
Best,
Bryan
1-800-624-9896
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm currently living a small town in West Texas and the nearest Best Buy is in Odessa which is an hour away from where I'm staying... anyway, I was really looking forward to coming home, especially after the 2 hour trip, and starting up what I thought was a top of the line computer brand only to have this particular laptop turn off completely during setup. At first I thought it was a part of the setup but when I tried turning it on again after a good while it wouldn't work. I'm really disappointed because now I have to drive all the way back just to see what my "options" are -_-
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Idmgz,
Thanks for your recent Dell purchase. We're sorry that it's not starting up the way you hoped it would. Here are some steps to try in order to get your computer started:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
If you'd like to reach out to Dell's Technical Support Team before driving to Best Buy, you can contact them here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Don't buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got bought this last week. I got a swapped it out yesterday. I stated making it mine today. Both times the keyboard was warm. In summer that can be bad. But the big problem is the sound. Every 30-60 min it makes a odd static echo sound. So it looks like I will need to take it back again.
No, I would not recommend this to a friendSlow Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operating System takes a long time to boot up, processor is extremely slow when opening programs, not windows ink compatible no matter what the sticker at Best Buy says it will not support a pencil. Worthless.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .mgoblue1,
Thanks for your review. We're sorry that your computer is starting up slower than you'd like. We'd recommend limiting the number of programs that launch at start up:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
If your computer is still performing slowly you can always run the Windows Performance Troubleshooter to see if there's anything that can help speed up your computer:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
DON'T BUY THIS COMPUTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest and most expensive piece of crap I've owned.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Matt,
We're sorry that your computer is not completely meeting your needs. If you have specific questions you can visit our Product Support Page here: https://dell.to/2SmMxSN.
Best,
Bryan
1-800-624-9896