Customer Ratings & Reviews

I am still getting used to Windows 10 but so far pleased. I was also grateful for all the help I received at Best Buy i choosing my new computer and having a geek transfer data from my old one.

Hope it works as good as it looks I have been away from home and have not used it yet but beings it's a Dell not worried about it too much. They have always been there when I needed them.

This is a replacement of an old Win 8 system with cracked screen. New one acting just as box says. Only problem keyboard wouldn’t work but manufacturer is remedying situation

Gregory Burkhardt our technician was friendly and really knew what he was doing. He went over everything step by step so my husband and I would understand everything.

Dell All-in-One performs well, although touch screen expense would be better spent on additional memory.AMD CPU makes it affordable and for office tasks and light multitasking is perfect.

Bought this for my husband as a replacement for his dying 7 year old PC. Took a lot of time to set up but was well worth the effort. He is thoroughly enjoying using it and tells everyone who will listen about how great his new Dell All-In-One computer is.

It is a very good computer; however, the UBS is behind the computer in the middle of the back under the stand and it is hard to excess.

When I purchased this brand new, I noticed it never powered down all the way, rather it would just go into sleep mode. I wanted it to stay powered off and not turn back on if I accidentally touched the keyboard, mouse, or computer itself. I checked the settings and they looked fine, so I call Dell tech support and after a long time on the phone trying different things, they recommended I send it in for repair. When I got it back, the issue had not been resolved, so I called back a second time and got the same run around with tech support. They tried resetting my entire system but nothing worked, so it got sent back again for repair. When it was returned, the issue had still not been resolved. So I contacted tech support again, spent considerable time with the same troubleshooting steps and was again advised to send it in. When I received it back, the power issue was still not resolved. Once again, I contacted tech support and went through the same procedure with quite a bit more frustration. I am understanding to a point and having worked myself in customer relations for a long time, was becoming increasingly disappointed in the service. I just wanted a working computer. When I received it back the third time, the power issue had finally been resolved, but the audio no longer worked (which had prior to me sending it in). I contacted Dell tech support for the fourth time in two months, and explained the issue. I was given the same runaround as before. When I received the system back for the fourth time, not only was the audio still not working, but the original issue of it not powering down was back. Incredibly frustrated, I contacted customer care. I was done with tech support at this point. After days of relentlessly seeking a supervisor who could give me a replacement, they finally had me return the original system, and sent me something else. However, it was open box when I had purchased a new system, but I was told this was "the best they could do, given it was beyond two weeks from purchase" even though the time lapsed due to it being "repaired". I have been a loyal Dell owner for decades. I always buy Dell, but after this experience I am regretting the purchase. Issues on a new system is unacceptable, but not repairing it right is even more so. Not only has the repair service been a frustrating and disappointing experience, but the customer service as well. I was told a supervisor would have to call me back. I never received that call, so I contacted them again - by both chat and phone. I kept getting transferred and was given the same unsympathetic, robotic ‘service’. Long wait times that end in a recording that monotonically advised me to call back at a time that is more convenient for them (less busy). The language accent differences especially when doing tech support is very difficult. I was always respectful and professional despite my frustrations because I have often been on the other end of those difficult calls. Regardless, I experienced many dropped chat support and phone calls which forced me to have to contact Dell again and re explain myself all over again. This is was only system and it was difficult to work without it. I realize I am just a number - one of many Dell customers. However, regardless of how big a company is, there needs to be more personal and efficient service when interacting directly with the individuals who keep that company in business. As someone who has worked in business customer relations for many years, I believe in follow through. This means keeping promises that are made and personally ensuring issues are resolved. This would have included making sure the system was actually fixed before sending it out. In addition, I would have trained my employees to not say “I completely understand how you feel.” This cannot possibly be true as the service agents are not the customers and have not gone through the exact same experience. I am not angry, just absolutely bewildered, frustrated, and disappointed about the whole experience. I won't buy again.

I like this PC, but not happy about the touch feature. One I'm used to the mouse and prefer it. Two, I have to unplug the machine when my grandchildren come over as they can just touch it and it turns on.

I have had problems with Dell computers in the past but this computer seems to be functioning very well. I guess we'll see if it lasts past the warranty period.

Dell is a solid product. Purchased for 84 year old mom related to Windows 7 losing support from Microsoft. She is still working through the differences between 7 and 10.

Got this all-in-one for school work. Screen size is great to side-by-side browser windows to help when typing. Love it, its simple and does all I need without having a desktop tower and extra cables.

I love desktop computers and this one more than meets my needs. Large screen, very reliable. Still getting used to the new Windows, but even that is not bad. Very pleased with purchase.

Computer was quick and easy to setup. Wanted something simple and easy for my dad to use to communicate with his friends. BB's Jim was great at showing us a few different choices but we went with this, all in one set up. We love it!

This desktop is very easy to setup and use. The only problem I have encountered is moments of screen freeze when I have several applications running.

THE LOVELY LADY THAT SOLD ME MY NEW COMPUTER WAS TOTALLY ORGANIZED AND HELPFUL -- I WOULD NOT HAVE KNOWN WHAT TO DO TO GET A NEW BEST BUY CREDIT CARD; I WENT TO PALM DESERT BEST BUY STORE AND WAS DELIGHTED WITH THE SERVICE

I have been enjoying my new desk top Dell. I am able to do my documents and not have to struggle and be confused as I was with the previous computer I had bought. I feel confident and self assured with my new dell computer

large screen, wireless mouse and keyboard. Bluetooth so I can connect to any device I want. Fast too, not a fan of Windows. Need a competitor for MS Windows

All in all this is a good computer for being an all in one. Only downfall is there is no webcam and you have to purchase that separately.

Salesperson did not point out that there is no dvd/cd driver with this computer. Had to purchase one on line. We did state that we wanted that!