Customer Ratings & Reviews

Dear Healthadmin,

Thank you for your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. I have provided some steps to a solution to help resolve the Blue Screen issue. I have also given you a link to the full article, which has more information if it is needed.

Solution
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page: https://dell.to/3jI94Jx.

You can read the full article here - http://dell.to/2u98Cct.

If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Nancy,

Thank you for your review. I am sorry to hear that you have had to send your computer in to get serviced already. If you need further assistance when your computer is returned to you, please feel free to contact Dell Support directly.

http://dell.to/2sH7Qlm

Thank you for your continued patience.

Best,
Meridith 1-800-624-9896

Hello ChrissyP,

Thank you for your review. We apologize for the issues you have come across with your Inspiron. We really do appreciate your feedback. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

chr1sty,

We're sorry to hear about the issues that you've been having with your new computer. We'd recommend running the Dell SupportAssist App which will help you with setting up your computer and ensure that you have all of the most up to date software and drivers on your computer. If you have specific technical questions about your computer you can check our Product Support Page here: https://dell.to/3k7cFQ1.

Best,
Bryan
1-800-624-9896

magicsmo3,

We're sorry that you're not more satisfied with your new All-In-One. We'd recommend an external drive like this one if you'd still like a CD / DVD drive: http://bit.ly/2N8c7bq.

If you'd like to see if you can improve your computer's speed you can run the Windows Performance Troubleshooter: 1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Simon,

Thanks for your review. We're sorry to hear that the power is no longer working on your computer. If you'd like to read the terms of Dell's One Year Limited Warranty you can read it here: http://dell.to/2tNsVOs.

You can also feel free to reach out to Dell's Technical Support Team: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

Difficult,

We're sorry to hear about the trouble that you've had setting up your new computer. We'd recommend using Dell's SupportAssist App to help you set up the computer and ensure that you have all of the most up to date drivers and software on your computer.

Best,
Bryan
1-800-624-9896

Lillykins,

Thanks for your review and we're sorry that your new computer is not completely meeting your needs. If you'd like a CD drive for your computer you can consider an external drive like this one: http://bit.ly/2N8c7bq.

If you'd like to re-calibrate your touchpad you can follow these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

WaoooReallyeallyman1,

We're glad to see that your new All-In-One is working well for you. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2Baf8r4.

Best,
Bryan
1-800-624-9896

Hello Reena,

We appreciate you taking the time to leave us your review. We are sorry to hear about the troubles you have come across with your Dell Inspiron 5490 AIO computer because it stopped working.

Below I have provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve Boot Up Issues: https://dell.to/3sdfce6

Drivers and Downloads Page: https://dell.to/38F1UTM

After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896