Customer Ratings & Reviews

Hello Valued Customer,

Thank you very much for your valued feedback. We are sorry to hear about the issues you came across with your Inspiron 3511 laptop because of its touchpad.
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotation, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi Pickles,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with your Dell Inspiron 3511 laptop because its mouse pointer is not working reliably.

Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3hLXbku

If the issue with the mouse pointer is not resolved after you have downloaded the latest BIOS, please reach out to our support team here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello ChristaR,

Thank you for taking the time to leave us a review of your Inspiron 3511. We are sorry to hear that you are experiencing an issue with your camera. That is not the type of feedback that we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products. I have provided troubleshooting steps below to help resolve your issue.

1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
2. Press and hold the Windows key, and then press the q key.
3. In the search box type device manager.
4. Select Device Manager (Control panel) in the list of results.
5. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
- Note: When there is no listing for Cameras or Imaging Devices, "Contact Technical Support."
6. Touch and hold or right-click Integrated Webcam or USB camera.
7. Touch or click Uninstall.
8. Confirm the uninstall process by clicking OK.
9. Once uninstalled, restart the computer.
- Note: Windows 10 will automatically detect and install the Webcam drivers.
10. When the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.

If you still come across issues with your webcam, this link can be used for further solutions and details: http://dell.to/3m00ioA

Sincerely,
Summer@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Valued Customer,

We appreciate you taking the time to leave us your review. We are sorry to hear that you are not too happy with your Dell Inspiron 3511 computer because it feels very cumbersome and you don’t like the various pop-ups. We will share your comments about these issues with our quality team, so future improvements can be made.

Below I have provided a link with a video to help stop those unwanted pop-ups and ads.

Video to uninstall Adware: https://www.youtube.com/watch?v=SUrT5Xx0n2Q

If you need further assistance, please call the Dell Support Team directly at 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello TVowner,

We appreciate you taking the time to leave us your review. We sincerely apologize for the boot-up issues you are experiencing with your Dell Inspiron 3511 computer. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose which issue you are having you can find the options to help troubleshoot and resolve that problem. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve boot-up issues: https://dell.to/3sdfce6

Drivers and Downloads page: https://dell.to/3hLXbku

After utilizing the troubleshooting options provided, if the problem is not resolved, please reach out to our support team here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Mawmutt,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear you came across some issues with your Dell Inspiron 3511 computer because of the nonfunctional battery and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Houston,

Thank you very much for your valuable feedback. We are sorry to hear that you were not too happy with your Dell Inspiron 3511 laptop because it was overheating and it would not turn on and that you have ultimately decided to return this system. We will share your comment with our quality team, so future improvements can be made. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi Michael,

We would like to thank you for taking the time to provide us with your feedback. We apologize for the issues you have come across with your Dell Inspiron 3511 laptop because you are having trouble connecting it to the internet.
Below I have provided some resolutions to this issue. I have also provided the full article link, which has more options if they are needed. I have also included a link to the Drivers and Downloads page for your PC so you can check for applicable updates to the WIFI drivers.

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net

Full article link: https://dell.to/2RefLVN

Drivers and Downloads page: https://dell.to/3hLXbku

After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team for further guidance here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi Akhi,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with the design and quality of your Dell Inspiron 3511 laptop and that you are also experiencing performance issues with this computer. We will share your comments about these issues with our quality team, so future improvements can be made.

There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
7. Ensure Windows Update and BIOS is up-to-date.
8. Run Windows Task Manager to check if any device usage over 90%. If yes, try to End Task to some processes which use higher resource.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Drivers and Downloads page: https://dell.to/3hLXbku

If the performance issue with your Inspiron is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Computer,

We are sorry to hear that you have decided to return your Dell Inspiron 3511 Laptop. Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.

Best,
Danielle@Dell

Hello Mamaw18,

We appreciate you taking the time to leave us your review. We are sorry to hear that you are experiencing performance issues with your Inspiron 3511 computer.
There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
7. Ensure Windows Update and BIOS is up-to-date.
8. Run Windows Task Manager to check if any device usage over 90%. If yes, try to End Task to some processes which use higher resource.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Drivers and Downloads page: https://dell.to/3hLXbku

If the performance issue with your Inspiron is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello MNSwede,

Thank you very much for your review. We are sorry to hear you are experiencing problems with your Inspiron 3511 laptop because it is not able to run the program you need. Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3hLXbku

If you have any specific questions or need technical support, please don’t hesitate to contact the Dell Support Team directly at 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Sammm,

We appreciate you taking the time to leave us your review. We apologize for the overheating and camera issues you are experiencing with your Dell Inspiron 3511 laptop. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.

To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. I have also included a link to the full article if more information is needed.
Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads page: https://dell.to/3hLXbku

How to Troubleshoot Overheating, Shutdown, or Thermal Issues on Dell Computer: https://dell.to/3S1dP01

I have included a link to an article, which includes troubleshooting tips that should help your camera to perform better.

Using, Troubleshooting and Resolving Driver Issues on your Dell Webcam: https://dell.to/32ccZIG

If the issues with your laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi HackedComputerPurge,

Thank you very much for your valuable feedback. We are sorry to hear that you have come across some troubles with your Dell Inspiron 3511 laptop and that the sales team was not very helpful and did not provide any useful tips. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our products and services.
With a little more information from you, we would like to help you to resolve any issues you may be having.

Please take a moment to contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve these issues.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hey George,
We want to thank you for taking the time to leave a review of your Inspiron 3511 laptop. We are sorry to hear that you are experiencing an issue with the performance of your device. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
After visiting the link provided should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell

Dear ToiYungg,

We appreciate you taking the time to leave us your review. We apologize for the issues you have come across with your Dell Inspiron 3511 computer because its screen is not working. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.

Please take a moment to contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve this issue to your satisfaction.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896