Customer Ratings & Reviews

Hello CindyS,
Thank you for taking the time to leave a review of your Inspiron 3511. We are sorry to hear that you are experiencing an issue with the performance of your battery and your device heating up. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help with your batteries performance and a link for overheating.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.

How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hello Cece,

Thank you for taking the time to leave us your review. We're sorry to hear about the difficulty that you had with your Dell Inspiron 3511 Laptop. This is certainly not the experience we like to hear from our customers. To help you with the overheating and battery issues that you are having, I have provided an article and troubleshooting steps below:

1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.

How to Troubleshoot Overheating, Shutdown, or Thermal Issues on a Dell Computer: https://dell.to/3oAEYsV

Drivers and Downloads page: https://dell.to/3hLXbku

For your reference, I have provided a link to an article, which includes the methods of how to check battery health.

How to Check Battery Health Status on Dell Laptops: https://dell.to/3Rk5Ni8

Best,

Danielle@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Yessi,

Thank you very much for your valued feedback. We are sorry to hear that you are not 100% satisfied with your Dell Inspiron 3511 laptop because the battery performance is not as you expected.

To help with a battery performance issue, we recommend changing the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.

You can read the full article here - http://dell.to/2vfXWf4

If the problems with your Inspiron are not resolved after applying the troubleshooting tips above, please reach out to our support team here for further guidance: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi Pumpkinspice,

We appreciate you taking the time to leave us your review. We apologize for the overheating and performance issues you are experiencing with your Dell Inspiron 15 3511 laptop.

To help with the overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. I have also included a link to the full article if more information is needed.
Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads page: https://dell.to/3hLXbku

How to Troubleshoot Overheating, Shutdown, or Thermal Issues on Dell Computer: https://dell.to/3S1dP01

To help the fan function properly, I have included a link to help troubleshoot and resolve fan issues on Dell PC's.

Troubleshoot fan issues: https://dell.to/2OobIrg

There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
7. Ensure Windows Update and BIOS is up-to-date.
8. Run Windows Task Manager to check if any device usage is over 90%. If yes, try to End Task to some processes which use higher resources.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

If the issues with your laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Marek,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Dell Inspiron 3511 computer because of the overheating and design issues and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Valued Customer,

We appreciate you taking the time to leave us your review. We apologize for the issues you have come across with your Dell Inspiron 3511 computer because it is running slow, it is overheating and suddenly freezes. We understand how frustrating this could be.

Below I have provided the steps to run the Windows Performance Troubleshooter to help resolve the performance problem. I have also included the full article link, which has more options if they are needed.
To help with the overheating issue, we recommend making sure your BIOS is up to date. I have provided a link to the Drivers and Downloads page for your PC so you can check for and do applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX

Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV

Drivers and Downloads page: https://dell.to/3hLXbku

To help with sudden freezing issues, please apply these troubleshooting steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

You can read the full article here - https://dell.to/3rTldMZ

After utilizing the troubleshooting options provided above, if the issues are not resolved, please reach out to our support team for further guidance here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

Thank you very much for your valued feedback. We are sorry to hear about the issues you came across with your Inspiron 3511 laptop because it is overheating.
To help with this issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads page: https://dell.to/3hLXbku

If the issue with your Inspiron is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896