Customer Ratings & Reviews

Hello None,

Thank you for your review. It is sincerely appreciated and your feedback will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your product.

Best Regards,
Anthony P.

1-800-624-9896

Hello laptopcustomer,

Thank you for sharing your experience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. Please keep in mind that for Linux to be installed, Intel Optane Memory would need to be accounted for during installation and the drive is to be formatted correctly. If you have any other questions, feel free to visit the support page for your Inspiron.

Best Regards,
Anthony P.

Hi Rogel,

We want to thank you for taking the time to leave us your review. We appreciate your kind words and are happy to know you're enjoying your Inspiron 7490. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello TelevisioHookup,

Thank you for your feedback. We understand that it is early to request a review and we would love to help right away with the performance issue of your Inspiron. To make sure we can help in the future there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Miguel,

Thank you for your review and input. We apologize for the issues you have come across with the screen of your laptop and have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.

1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.

If you require further assistance, please visit the Support Page of your Inspiron.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Rick,

Thanks for your review and we're sorry to hear about your power cord. Here's a list of compatible chargers for your computer: https://dell.to/2zrcr3l.

Best,
Bryan
1-800-624-9896

Hello Muhaimin,

Thank you for your review. We apologize for the trouble you have come across with your mouse cursor. Below are steps that can assist with making your mouse cursor move smoothly.

1. Open Control Panel.
2. In the Control Panel window you will need to left click on the Find and fix problems.
- Note: The Find and fix problems feature can be found on the System and Security section.
3. A Troubleshooting window will show, from the right side of the window left click on the Hardware and Sound option.
4. In the Device category left click on Next button for the Hardware and Devices.
5. A scan will begin and after it is finished you will need to left click on Apply this fix.
6. Close the windows you have open.
7. Reboot the Windows 8 or Windows 10 device and see if you still have this issue.

If your problem continues, please use the information below to contact Dell Support as soon as possible. at 1-800-264-9896.

Best regards,
Wendy C.

DellComputer,

Thanks for your review and we're sorry that setting up your computer has been difficult so far. Here's a link to the Owner's Manual for your computer: http://dell.to/3pvgdxy.

We hope this helps you setup your computer easier.

Best,
Bryan
1-800-624-9896

Hello JYNWFTX,

Thank you very much for your feedback. We are sorry to hear that you were not too happy with the quality of your Inspiron 7490 laptop and that you have ultimately decided to return this system. We will share your comment with our quality team, so future improvements can be made.
If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Valued Customer,

Thank you very much for your valued feedback. We appreciate your kind words and are happy to know you're enjoying your Dell Inspiron 7490 laptop.
If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello,

Thank you for your review. We are happy to hear all is well with your monitor. For additional support, please call Dell directly at 1-800-624-9896

Best, Lexy

Hello,

Thank you for your review. We are sorry to hear about the issues you have with powering on your laptop. We would love to help as best as we can and have provided steps that can help to troubleshoot the power function of your laptop.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby. If the issue persists, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Soli,

We want to thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have had with your Inspiron 7490. This is certainly not what we like to hear from our valued customers. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose which one, you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6

If you still experience this problem after you have finished troubleshooting your system, please feel free to reach out to our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.

Best Regards,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi BossierNewbee,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you have come across with your Inspiron laptop.
To help with the screen issue, we recommend making sure, that all drivers are current and up to date. I have provided a link to the Drivers and Downloads Page for your laptop where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3sslVEr

For issues with your screen, we recommend following these troubleshooting tips:

1. Run the automated tools in SupportAssist to ensure that the drivers and BIOS are up to date and your computer is optimized
2. Verify display or video issue on an external monitor
3. Check for physical damage on the LCD screen
4. Run hardware diagnostics on the LCD screen
5. Verify the display or video issue in Windows Safe Mode
6. Download and install Microsoft Windows Updates
7. Change the video or display settings, and adjust the brightness
8. Touch screen troubleshooting
9. Run a Video Stress Test using Dell SupportAssist
10. Perform a Windows System Restore
11. Restore the computer to factory defaults

The whole article on this subject can be found here:

How to Troubleshoot Display or Video Issues on a Dell Laptop: https://dell.to/3pE7wm4

If the issue with the screen is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Anonymous,

Thanks for your review and we're sorry to hear about the concerns that you have with your computer and Linux and other operating systems. If you have any questions about using another operating system like Linux on your computer we'd recommend checking some of the resources on this site - https://linux.dell.com/.

If you have questions about your computer you can always check our Product Support Page also: https://dell.to/38mZ8Qk.

Best,
Bryan
1-800-624-9896

Hello Delonghi,

Thanks for taking the time to share your review. We apologize for the issues you have come across with your product and having to repair it several times. We understand how upsetting it can be. We would love to assist you with any troubleshooting needs but would have needed a little more information. Please feel free to visit the Support Page of the Inspiron if you have any questions or concerns.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking a the time to share your response. We are extremely sorry to hear that this Inspiron has not met all of your expectations, and we greatly appreciate your feedback. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your review. We apologize for the issues you have come across with your laptop. We would love to help right away and have provided steps below that can assist with your startup issues.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.