Customer Ratings & Reviews

Xxlaptp,

Thanks for your review and we're sorry to hear about any issues that you may be having with your new computer. If you have any technical questions you can check our Product Support Page here: https://dell.to/3gKjkyj.

Best,
Bryan
1-800-624-9896

Hello Junk,

Thank you for your review. We are sorry to learn that your Inspiron isn't quite meeting expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please visit the Support Page of your product.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello JRistro,

Thank you for sharing your experience. While we are sorry to hear your first unit did not quite meet expectations, we are more than pleased to know that Dell Support was able to provide you service and ship you a replacement swiftly.

If you have any other questions, feel free to visit the support page for your Inspiron or contact Dell Support for further assistance.

Best Regards,
Anthony P.

Valjane,

We're sorry to hear about the issues that you're having with charging your laptop. We'd recommend that you read Dell's One Year Limited Warranty Policy to see if your computer repair qualifies: https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for taking the time to share your review. We understand how important it is for you to ensure that you get everything from the product Specs and we would like to assist you as soon as possible. We recommend accessing this link to check your system requirements and how/when to upgrade to Windows 11: https://dell.to/3mSUnUX.

If you come across any questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your feedback. We are sorry to hear you are experiencing difficulties with crashes on your new Inspiron. We would love to help right away! To make sure we can help, there are steps below that can be used to diagnose and troubleshoot the issue. This will also ensure that you're running the latest software to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page. There was a BIOS update released last week and you can download it here: https://dell.to/3dlPMGA.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0S. If you still run into trouble with your system, you can contact Dell directly with the information below via Chat or Call.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi dnoon20,

Thank you for taking the time to leave us your review. We sincerely apologize for the issues you had with your Inspiron 7306 2 in 1 and ultimately decided to return your system. We will share your valued feedback with our quality team so improvements can be made now and in the future.

Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello MM1989,

Thank you for your feedback and review. We are sorry you're having issues with your battery life. Below are steps that can assist with maximizing and troubleshooting any possible issues with your battery if needed in the future.

1. Press the Windows key + R on the keyboard.
2. In the Run dialog box, type Control and press the Enter key on the keyboard.
3. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting.
4. Under System and Security item, click Power.

If you still have issues with your battery life this link can be used to help with power: http://dell.to/34UUp6t.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello John,

Thank you for your feedback. Sharing your experience is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello LoraB,

Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Hi Anon,

We appreciate you taking the time to leave us your review. We are sorry to hear about the experience you have with your Dell Inspiron 7306 2-in-1 laptop because you feel like it is very fragile and easy to break. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.

If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello PingJockey,

We are extremely sorry to hear this laptop is not restarting properly and connecting to the internet. We recommend running the SupportAssist application to not only run diagnostics but also ensure you are running the latest software experience to date.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

toyslr,

Thanks for your review. We're sorry to hear that you had trouble getting your computer started up. We'd encourage you to please reach out to Dell's Technical Support Team for additional assistance setting up your computer: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hello Maine,

Thank you for sharing your experience. We are sorry to hear that your Inspiron stopped working so abruptly. We understand how frustrating it can be and would love to help right away. We apologize for your experience and have provided steps below that can assist with your issue if needed in the future.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
8. You can read the full article here - http://dell.to/2uj1Sby.

If the issue persists, please also feel free to reach out to Dell Support directly using the information below via Chat or Call.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your review. We are sorry to hear you are experiencing these issues. Most of the time when a PC makes noises and shuts off it means the PC has overheated and the fan could not keep up. Below I have provided troubleshooting steps that should resolve these issues.

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents regularly.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG

Overheating:
1.Flashing the system BIOS to the latest version on the computer can help resolve the issue. The Dell BIOS is responsible for managing fan speeds related to dynamic cooling and the performance of the system. To download and install the latest BIOS:
2 . Browse to the Dell Drivers & Downloads page:
3. Support Site Drivers Page
4 . Ensure that you have the correct System Typeset
5 . Select the Operating System
6. Under Category, select BIOS
7. Locate the latest System BIOS
8. Click Download and save the file to your computer
9. Open File Explorer and browse to the location where the downloaded file is saved
10. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
Full article: https://dell.to/3mpRxFr

Fan Noise Troubleshooting: https://dell.to/3mpRxFr

For additional support, please call Dell directly at 1-800-624-9896

Best, Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Hello Ally,

Thank you for taking a moment to share your review. We apologize for the issue you're encountering with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support directly at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your Inspiron. We would love to help right away! Here are some tips that you can use to help troubleshoot your concern and to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. We'd also suggest checking to make sure that your software and drivers are up to date - https://dell.to/2Ttnpji.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. If the issue persists after updating your system, you can contact Dell directly with the information below via Chat or Call.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Sandra,

Thank you for your feedback and response. We apologize for your experience and have provided steps below that can assist with your white screen and startup issues if needed in the future.

1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

Best regards,
Wendy C.

Hello Honestreview, Thanks for your review and we're sorry that your computer is not working as well as you hoped it would. If you need help turning your computer on we'd recommend the following tips:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896