Customer Ratings & Reviews

iselluproperty,

We're sorry to hear about the battery issue that you had when you tried to start your computer. We're glad that Best Buy was able to provide you with a new computer. If you have any questions about your new computer you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

12345,

Thanks for your review and we're sorry to hear about the hinges on your new laptop. We'd recommend that you re-calibrate your touchpad for help with the cursor issues that you're having:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

kiki,

We're sorry to hear that setting up your computer was not as easy as you hoped it would be. We'd recommend using the Dell SupportAssist app to help with the setup of your computer.

Best,
Bryan
1-800-624-9896

MommaC,

Thanks for your feedback. We'd recommend that you run the Windows Performance Troubleshooter to see if there is a way to speed up your computer's performance:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Hahamm,

Thanks for your review. We're sorry to hear about the fan noise that you're experiencing with your new computer. We'd recommend updating the BIOS on your computer to help with the fan noise:

An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

Best,
Bryan
1-800-624-9896

Kirti,

Thanks for your review. We're sorry to hear about the issues that you've had with your laptop so far. Here are some tips to help extend the life of your computer's battery:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If you have questions about your computer you can always check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

Sam01,

Thanks for your review and we're sorry to hear about the condition that you received your new computer in. Please reach out to Best Buy directly if you are interested in a return or an exchange: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

alextm21,

Thanks for your review, we're sorry that the WIFI connectivity on your new laptop is not what you hoped it would be. We'd recommend making sure that your driver is up to date. Please follow these steps to help resolve your connectivity issue:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

ComputerReview,

Thanks for your review. We're glad to hear that your computer is working well for you. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

Brad,

Thanks for your review and we're sorry that your laptop is not performing the way you hoped it would. If you have any technical questions you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

ComputerlessTom,

We're sorry to hear about the issues that you're having with your new computers. We are glad that you were able to get the help that you need from Dell's Technical Support Team and the warranty.

If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

Best,
Bryan
1-800-624-9896

Tita,

Thanks for your review and we're sorry to hear that your camera stopped working on your device. We'd recommend checking to see if there are any updated drivers or software available for your computer: https://dell.to/2PPb4BI.

Here are some tips to help your computer operate at a cooler temperature:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Best,
Bryan
1-800-624-9896

Himanshu,

Thanks for your feedback. If your computer continues to freeze we'd recommend the following steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

We hope that these steps will help your computer perform the way that you hoped it would.

Best,
Bryan
1-800-624-9896