Customer Ratings & Reviews
- Model:
- i7405-A388TUP-PUS
- SKU:
- 6409061
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Inspiron 7000 2-in-1 laptop's touch screen, speed, weight, price, battery life, and color. They appreciate the convenience of the touch screen, the fast performance, the lightweight design, the affordable price, the long battery life, and the stylish color options. However, some customers have concerns about the laptop's heating issues, limited storage, non-functional fingerprint scanner out of the box, the lack of an Ethernet port, and the limited memory.
This summary was generated by AI based on customer reviews.
Stopped connecting to internet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple days, it would no longer connect to internet. Geek squad said they could send it to dell for repair, but it would probably take 6-8 weeks. I exchanged it for a new one which is working fine.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Customer,
We're sorry to hear about the issues that you had with your first computer. Here are some troubleshooting steps for any WiFi connectivity issues that you may have in the future:
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Best,
Bryan
1-800-624-9896
I like it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I recommend this item. It has a very good quality.
I would recommend this to a friendGood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and I like that it can become a tablet.
I would recommend this to a friendRecommended
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item to buy. I am happy with the product. Thanks
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for classes only. Was exactly what was needed
I would recommend this to a friendstill learning how to use it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall it works great. I have only use it for a month
I would recommend this to a friendDon't Waste Your Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this computer. I bought this for my 1st Grader, felt that it was more than adequate for his remote learning and he could play Minecraft and a few other games on it. Once I can turn the thing on it works fine but the power button doesn't work well and when it goes into sleep mode it's often impossible to wake, resulting in turning the machine off and restarting - losing any work in the process. I expected better from Dell but I've just purchased a different computer from Microsoft, it should arrive tomorrow and I'll be returning this piece of junk to the store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .David,
Thanks for your review. We're sorry to hear about the performance issues that you're having with your new computer. We'd recommend that you check the Power Settings on your computer. Some Power Managers have a box that is checked off that says that the computer can shut down to save power if needed. If you uncheck this box hopefully it will help your computer wake from sleep mode easier. We hope that this helps your computer perform better for you.
If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/3eSloSb.
Best,
Bryan
1-800-624-9896
Great laptop for beginners!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great for beginners. Get the job down.
I would recommend this to a friendgreat computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good computer at a decent price!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendEye strain
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the laptop is ok but the eye strain I get with this laptop compared to my HP is significantly more. I’ve tried messing with the resolution, cleartype, uninstalling drivers, etc. There may be other things I can do to try but I’m just very disappointed. I’ll have to plug in an external monitor or something and hope it helps. I already installed my Microsoft office (one computer install) so I don’t want to return it or I’ll lose that money. Just disappointed and will probably go back to HP when this one croaks in a few years.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Ashley,
Thank you for your feedback and review. We apologize for the issues you have come across with your display resolution. We would love to help right away and have provided steps below that can help adjust your resolution through Windows 10.
Setting the resolution in Windows 10:
1. Close all open programs.
2. You can either right click Start, and then click Control Panel or click on start and type Control Panel and click the icon that appears.
3. In the Control Panel window, click System, and then click Display.
4. Select the monitor you want to change, if more than one is connected to your PC.
5. Click on the Resolution drop down box to see a list of recommended resolutions for that display.
6. Click on the one you want, to change the screen resolution, and then click Apply.
7. Click on keep changes if you want to keep the new settings. If not select revert.
- Note: If new settings do not work, Windows® will attempt to revert back to the original settings automatically.
8. Restart the computer to ensure that the changes stay in effect.
If you still come across issues with your display resolution, you can use this link for further steps and details: http://dell.to/3oitVT6.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
It’s good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good, nothing special just need the points yup
I would recommend this to a friendIt’s good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. It’s not my favorite but it does the job and I’ve have so many problems with laptops having issues straight out of the box that my standards have dropped. There’s nothing wrong with it so far though, it works and runs pretty smoothly
I would recommend this to a friendBrand response from YourDellTeam
Posted .Rrkk,
Thanks for your review and we're glad that your computer is working well for you so far. If you have any questions about your computer once you start using it you can check our Product Support Page here: https://dell.to/3eSloSb.
Best,
Bryan
1-800-624-9896
Great touch screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's does not overheat like other laptops although sometimes the mouse will lag and will exit you out of the page sometimes.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Jackie,
Thanks for your review. We're glad that your computer is running at a comfortable temperature for you. We're sorry that your computer's touchpad has been giving you some issues. Please consider re-calibrating your touchpad with these steps:
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Best,
Bryan
1-800-624-9896
Not sure!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to review a product that I didn’t get to use. The store sold me a refurbished device. The story is too exhausting to tell. However, Bestbuy knew what they were doing. Ridiculous. I took it back.
I would recommend this to a friendSo so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much effort setting up desktop out of the box. Not enjoyable for the wife (and for those who are supporting the tech). Don’t waste time with this Windows laptop. Too much blotware installed and issues configuring software.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello XboxPlaya,
Thanks for your review! We are sorry to hear that the included instructions were not as clear as you would like. Your feedback is sincerely appreciated and will surely be taken into consideration. If you have any other questions, feel free to visit the support page for your product at https://dell.to/399oSQq
Best regards,
Wendy C.
PC for grad student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PC started off well. Issues started with video and sound after 2nd day of class. We made sure updates were applied and tried a series of troubleshooting. We didn’t have the luxury of sending it off for analysis/repairs so we returned it.
No, I would not recommend this to a friendPoor support. Wifi Network card failed two times.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy a Dell product in future. My laptop is 8 month old and I had issues with the wifi network. The wireless network adapter cannot start so it cannot recognize any wifi networks. I has happened two times now. Since this laptop does not have a ethernet port, I had to buy a usb adapter to connect to internet so Dell support can remote it. The first time it happened, the support person reinstalled the bios and it started working. Happened again in a weeks time. This time the support person did the debugging and could not fix it, so concluded that it's a software problem and wanted me to refer to their software team which wants to charge $100 to look at the issue. Device cannot start (Code 10). This is the message that is showing on the wireless network adapter. When google this I found a lot of users having the same issue with dell laptops. It's is really unacceptable that DELL don't stand behind their products and wants you to charge money when the laptop is still under warranty, One user replaced the network card again which fixed the issue. I would recommend not to by any dell laptops.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Manish,
Thank you for sharing your experience. We are sorry to hear that the network performance of your system is not quite meeting expectations. We recommend you run the suite of tools found within the SupportAssist application regularly to ensure you have the latest experiences to date. SupportAssist will not only optimize your network connectivity but also update your firmware and drivers, delete junk files, and run diagnostics. If the issue persists, you are more than welcome to contact Dell support for further assistance.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
worst computer ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in this computer. I've had to call tech support more than I care to mention. The soft ware was not completely down loaded. There have been problems with my printing ability on my wireless printer and I cannot click on the google icon to get immediate connection. It sometimes takes 10-15 clicks just to get to the internet. I am sorrow I chose this particular computer./
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Butch,
We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.
If you have any questions or if the issue persists, feel fee to contact Dell Support for further assistance.
Best Regards,
Anthony P.
Touch Pad Issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad in the middle is difficult to push it down. When I do copy and paste, it makes my finger so painful. So I returned and switched to MacBook Pro.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Kauu,
Thanks for your review and we're sorry to hear about the touchpad on your computer. If you experience a similar issue in the future we'd recommend the following steps to re-calibrate your touchpad:
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Best,
Bryan
1-800-624-9896
Dell sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have buttons that don’t work i bought this computer on january 26 2021 and it’s already running slow shutting down i have so many issues
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Daitont,
Thank you for your review. We're sorry about the trouble you have encountered with the performance and buttons of your Inspiron. We really do appreciate your feedback and would love to help in getting this resolved as soon as possible. For the buttons that don't work, we provided the issue is hardware related, and it may be repaired/replaced if covered under its limited warranty. We recommend contacting Dell Support for further assistance in this case.
Lastly, we recommend you ensure you have the latest BIOS, software, and drivers installed by running the SupportAssist application that came pre-installed with your Inspiron. This will also perform diagnostics to determine if you have any errors present with your system.
Best regards,
Wendy C.
If the issue persists, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896.