Customer Ratings & Reviews
- Model:
- i7405-A388TUP-PUS
- SKU:
- 6409061
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Inspiron 7000 2-in-1 laptop's touch screen, speed, weight, price, battery life, and color. They appreciate the convenience of the touch screen, the fast performance, the lightweight design, the affordable price, the long battery life, and the stylish color options. However, some customers have concerns about the laptop's heating issues, limited storage, non-functional fingerprint scanner out of the box, the lack of an Ethernet port, and the limited memory.
This summary was generated by AI based on customer reviews.
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a computer to keep just my stuff on and connect with various groups on Zoom. When connecting to Zoom, I found that the pictures of the members were of very poor quality, mostly grainy and not sharp. The sound was also very poor quality and had to be turned up full volume for others to hear. Returned the computer the next day.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Disappointed,
Thank you for your feedback and review. We apologize for the issues you have come across with your display resolution and the sound of your Inspiron. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Jane
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I works well however there are no cases or covers for this laptop. Not even BB. If you sell the product, you should have the accessories too
I would recommend this to a friendBrand response from YourDellTeam
Posted .Jane,
Thanks for your review and we're sorry that you're having trouble finding a cover or a case for your new computer. We hope that you're able to find a 14" case option that works best for you.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Price
Underwhelming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, so price was right, but camera doesn't work. I miss having a numeric keypad, as well.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello DDDJohnson,
Thank you for your purchase. We are sorry to hear your webcam isn't behaving correctly, let's see if we can help you fix it.
We suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. They will not only perform diagnostics to determine what may be causing errors, but also download and install the latest firmware to ensure you have the best experience.
If the issues persist, you are more than welcome to contact Dell Support for further assistance.
Best Regards,
Anthony P.
1-800-624-9896
Defective Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is already in the shop. The sales guy who sold it to us told us is was a brand new laptop. Weeks ago it stop working. When I took it in the store we were informed that it was not a new laptop, in fact it had been a display laptop and eventually had been purchased and returned by a previous customer.
No, I would not recommend this to a friendAdequate.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flat keyboard keys not suitable for a good typist. Didn't noticed when I purchased that it didn't have a keypad for entering numbers.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .time,
We're sorry that your keyboard is not meeting your needs. If you have any technical questions you can refer to our Product Support Page here: https://dell.to/3eSloSb.
Best,
Bryan
1-800-624-9896
So so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok laptop. But would not recomend. Way too much security to turn off just to get something to recognize a usb
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Yolo,
Thanks for your review and we're sorry that your new computer is not meeting all of your needs. We'd recommend using the Dell SupportAssist App to help you finish setting up your computer. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/3eSloSb.
Best,
Bryan
1-800-624-9896
Device sleep mode issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the computer goes into sleep mode it will wake up normally with the push of any key because the keyboard will light up but the screen will remain black no matter what you do. A settings change will not resolve this. I googled and tied multiple things that customers tried with the same issue but no success. I had to return the Pc and just went with a faithful MAcBook pro
No, I would not recommend this to a friendNot my first choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to sign into computer using password, set up not as easy as I was lead to believe.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Navia,
Thank you for sharing your review. We are sorry to hear that you've had some troubles with signing into your laptop and setting it up. We really appreciate your review and will use it to help improve our current and future products. We would like to learn more about the issue you're having with using your password.
For further assistance, feel free to contact Dell Support at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
Great computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not working. We bought it new, two days later would not charge, crashing, want update... Called Dell, determined bad hardware. Wanted us to send brand new computer to be fixed, then will send it back to us... No solutions, and in the meantime. . . Overall bad experience...
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .oooo,
We're sorry to hear about your experience with your computer so far. If you have any questions when you receive your computer back you can always check our Product Support Page here: https://dell.to/3eSloSb.
Best,
Bryan
1-800-624-9896
Good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is smaller than I would like. The computer I wanted was out of stock.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Greyskull,
Thank you for your review. We are sorry that the laptop isn't quite meeting your expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Bad quality worst service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the charger would not work. The screen said it was not compatible. Then I received a number of fatal errors I packed it up and returned it to Best Buy but that’s where the fun begin as he had to take it all apart test everything out and verify a bunch of stuff I’ve had it for one day what a hassle. I don’t plan to buy anything like this from Best Buy or Dell again based on a poor customer experience and a very low quality product
No, I would not recommend this to a friendUnsatisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my laptop in May so I’ll have one for school received it earlier June and by August the screen wouldn’t come on but the keyboard lights up so I sent it to get a diagnostics test and all and was told I need another motherboard. I am not happy at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Daja,
Thank you for taking the time to share your review. We apologize for the issues you have come across with your laptop. Provided the issue is hardware-related, it may be repaired/replaced if covered under its limited warranty. We strongly encourage you to visit the Dell Limited Hardware Warranty page to explore coverage options: https://dell.to/39iwZuX.
If you come across any questions, issues, or concerns, please contact Dell at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
A gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would like the picture to be better when in zoom meeting .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Henry,
Thank you for your review. We are sorry to learn that your webcam isn't quite meeting your expectations. Let's see if we can help you fix it.
We suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. They will not only perform diagnostics to determine what may be causing errors, but also download and install the latest firmware to ensure you have the best experience.
If the issues persist, you are more than welcome to contact Dell Support for further assistance at 1-800-264-9896.
Best Regards,
Wendy C.
Absolute Junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several months of ownership this computer started to fall apart. It is currently disassembled in front of me. The screws holding it together have stripped out as they are an inadequate design to handle the stresses of the computers ability to "flip" and be a 2n1 device. Because of this the body of the laptop has begun to detach putting further stress on the chassis. It has now damaged the lcd. This piece of junk is absolutely disgusting. I have never dropped it and it has barely ever even been moved.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Kyle,
Thank you for taking a moment to share your feedback and review. We are sorry to hear that the build quality of this Inspiron has not met all of your expectations, and apologize for any issues you have come across. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please contact Dell Support here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Camera will not work. Need to call geek squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will need to take the time to call geek squad to figure out what is wrong with the camera. It will not work for any applications and it is set to work with all. It is disappointing to have the brand new computer have this issue.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Matt,
Thanks for your review and we're sorry to hear about the camera issues that you're having. We'd recommend checking to see if any drivers need to be updated for your computer: https://dell.to/39ZqvPV.
You can also reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
bernie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my computer is not performing properly. it might have been when they downloaded it. will not accept my pass words. also no brochure came with it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello bernie,
We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.
If you have any questions or if the issue persists, feel fee to contact Dell Support for further assistance.
Best Regards,
Anthony P.
1-800-624-9896
Piece of junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I wish I had returned right away. It felt cheap and seemed glitchy right out of the box. After less than 3 months of minimal use (I use a different laptop for work, so this was just for personal use), it crashed and will not start up. Dell Customer Support has not been able to find a solution. So now I have to stick more money into fixing a 3 month old laptop?! Not happy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Ahalv,
We are sorry to hear that your Inspiron is not quite meeting expectations. Provided the issue is hardware related, it may be possible to repair or replace it. We recommend contacting Dell Support for further assistance in this case. They are available online, over the phone, or via email for your convenience.
Best Regards,
Anthony P.
Dell service sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seven days later after the Dell tech support department said I would get a box to return the laptop to Dell for repairs, not even the box has arrived!! 2 full weeks without the use of a brand new laptop and Dell has done nothing to assist.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Stephen,
We're sorry that you do not have a box to ship your computer back in yet. Please reach out to Dell's Technical Support Team in order to find out about the status of your return packaging: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't want any points because I don't intend to shop at Best Buy for anything in the future. Very bad experience 8 times. cannot call local store, personnel not trained on proper charges for computer related items thru geek squad...20 min. appointments create more errors and issues...a NIGHTMARE...also new computer set up had mistakes...had to bring it back again as the tech who worked on it did not install WEBROOT
No, I would not recommend this to a friendAwful computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible computer. Lasted just long enough for the one-year warranty to run out. Battery lost all life after 6 months. I used this computer solely for word processing and email. After the warranty ran out, it won't even turn on. Now they want me to pay $50 shipping to send it to them so they can tell me what's wrong with it and then give me another bill.
No, I would not recommend this to a friend