Customer Ratings & Reviews

Dear GrannieLSU,

We appreciate you taking the time to leave us your review. We sincerely apologize for the trouble you have had with your Inspiron 7706 2 in 1 and your experience. This is certainly not what we like to hear from our valued customers. It is important for us to hear about any inconsistencies with our products.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Dear Valued Customer,

We appreciate you taking the time to leave us your review. We are glad you like your Inspiron 7706 2-in-1 laptop but we are sorry to hear you are not 100% satisfied with it because the keyboard key characters are hard to see. We will share your comment about this issue with our quality team so future improvements can be made.

To help to see keyboard letters better, we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.

How to turn off or on and troubleshoot the backlit keyboard: https://dell.to/3tHbZ8X

If you need further assistance please use the toll-free number or chat link below to contact Dell Support at your convenience.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hey Percy,

We're sorry to hear about the issues that you are having with your new computer. If you need help starting your computer in the future we'd recommend the following steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi SRB224,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with your Inspiron 7000 2-in-1 computer because of its keyboard backlight and slow download speed.

Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.

How to turn off or on and troubleshoot the backlit keyboard: https://dell.to/3tHbZ8X

I have also provided some resolutions to the issue with WIFI. I have included the full article link as well, which has more options if they are needed. We also recommend to make sure all drivers are uploaded and up to date. Please see the link to Drivers and Downloads page for your PC so you can check for applicable updates to the WIFI drivers.

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net

Full article link: https://dell.to/2RefLVN

Drivers and Downloads page: https://dell.to/3KzBq3z

After utilizing the troubleshooting options provided, if the problems persists, please reach out to our support team for further guidance here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Valued Customer,

Thank you very much for your valued feedback. We apologize for the troubles you have experienced with your Dell Inspiron 7706 laptop because it stopped working and it won’t turn on.
I have provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve Boot Up Issues: https://dell.to/3sdfce6

Drivers and Downloads page: https://dell.to/3KzBq3z

After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello,

Thank you for your feedback. We apologize for your issues with your internet connection. We are sorry to hear that you haven't received a callback after you were disconnected. We will use your feedback to help with improvements. Below are steps that can help with your connection if needed in the future.

1. Ensure the computer has the most current BIOS update, for more information refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
2. When troubleshooting a Notebook, move it within 3-9 feet (1-3 meters) of the wireless router.
3. When troubleshooting a Notebook, make sure the wireless switch is on.
- For more information refer to the Dell Knowledge base article, How to Turn the Wireless Antenna On and Off on a Dell Computer.
4. Turn off and then turn on all the devices on the network to reset and synchronize them, for more information refer to the Turn Off and Then Turn on All the Devices on the Network section.
5. Make sure the latest driver is installed, for more information refer to Dell Knowledge Base article, How to Use the Drivers and Downloads Website.
-Note: The driver is located in the Network section. You may need to transfer the driver by memory key from another computer or use a network cable connected to the computer needing the driver.
6. When troubleshooting a Notebook, make sure the correct network name (SSID) and key (if any) were used to create a profile.
7. When troubleshooting a Notebook, configure the wireless adapter settings for optimal performance, for more information refer to the Configure the Wireless Adapter Settings for Optimal Performance section.

If you still have issues with your network connection this link can be used to assist further: http://dell.to/38daC9i.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Erin,

Thank you very much for your valuable feedback. We are sorry to hear about the issues you have come across with your first and second Dell computers because both of them crashed after only a short period of time. This is certainly not what we like to hear from our valued customers. We will share your comment with our quality team, so future improvements can be made.

For the issues with crashing, I have provided a link below to help troubleshoot and resolve this issue.
We also recommend making sure all drivers and downloads are up to date on your PC. I have included a link to the Drivers and Downloads page for your computer.

Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

The computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf

Drivers and Downloads page: https://dell.to/3KzBq3z

If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello CLAC,

Thank you for your review. We are sorry to hear that you were unable to use your new laptop because of an error occuring when you plugged in the power cable. We apologize for any inconvenience. If needed in the future, we have provided steps below that can assist with your issue:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby. If the issue persists, we recommend contacting Dell Support directly for further assistance at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Mmmm,

We want to thank you for taking the time to leave us your review. We apologize for any issues you may be facing with your Inspiron 7706 2 in 1. This is certainly not what we like to hear from our valued customers. It is important for us to hear about any inconsistencies with our products. We want to help with any problems you are having. The best way for us to help would be to reach out to our support team at your earliest convenience.

You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

BrianX,

We hope that your computer is running well for you now. You can always view the Product Support Page for your computer for any questions that you may have: https://dell.to/3mO2FM3.

Best,
Bryan
1-800-624-9896

Hi Happycustomer,

Thank you very much for your feedback. We are sorry to hear that you came across some trouble with your Dell Inspiron 7706 2-in1 laptop because it is randomly restarting and sometimes shutting off.
This is certainly not the experience that we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting steps with the full article that can help resolve the issue.

Here are the steps to help resolve your restart issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.

Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn

We also recommend that all drivers are current and updated. Please see the link below for the drivers and downloads page for your Inspiron, where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3KzBq3z

If you continue to experience these issues, please reach out to Dell Support directly by using the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello,

Thank you for your review. We are extremely sorry to hear that you're having difficulties with using your using your laptop. The contents of your review will be used to help improve now and future Dell products. We would love to help right away so you can start enjoying your new laptop. Below is a link to the guide for your laptop.

Inspiron 7000 Setup and Specifications: https://dell.to/3gTqgtc.

Best,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Oooo,

We are sorry to hear you were experiencing difficulties with your Inspiron and apologize for the inconvenience. For future reference, we suggest running the suite of tools found within the 'SupportAssist' application that comes pre-installed with every Inspiron. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Best Regards,
Anthony P.

1-800-624-9896

Hello Shaz,

Thank you for your review. We apologize for the trouble you have come across with the motherboard of your laptop. Your feedback is sincerely appreciated. If you have any other questions, you are more than welcome to visit the support page of your product.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello 523AM,

Thank you for your review. We apologize for the issues you have come across with your Inspiron. We really do appreciate your feedback. If you come across any further questions, issues, or concerns, you are more than welcome to reach back out to Dell Support at 1-800-264-9896.

Best regards,
Wendy C.

Hello NoMoreDell,

We want to thank you for taking the time to leave us your valued feedback. We apologize for the trouble you are having with the PSU of your Inspiron 7706 2 in 1. Below I have provided a list of possible solutions to help resolve this problem, along with a link to the full article should you need further information.

*Inspect the AC adapter, cables, and the adapter (DC-in) port on the laptop for damages
*Verify that the wall outlet is working correctly
*Drain residual power
*Connect to the correct USB-C power port (if applicable)
*Disconnect and reconnect the power cable and AC adapter
*Check the LED indicator on the AC adapter
*Verify the AC adapter wattage
*Run the Dell ePSA hardware diagnostic test
*Update the BIOS

How to troubleshoot AC Adapter issues: https://dell.to/3yCUjwM

After utilizing the troubleshooting options provided, if the issue persists, please reach out to our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.

Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Ellen,

Thank you for your review. We are sorry to hear you are having trouble with your Inspiron 7706 2 in 1 not booting up. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6

If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Dell,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your Inspiron. To make sure we can help, there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

DellComputer,

Thanks for your review. We're sorry that your keyboard is not an easier contrast for you. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3mO2FM3.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support at your earliest convenience at 1-800-624-9896. We would love to help as soon as possible.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Wendy C.