Customer Ratings & Reviews

alli,

Thanks for your review. We're happy to hear that your computer is working well for you so far. If you do have technical questions about your desktop you can check our Product Support Page here: https://dell.to/2mpf8IW.

Best,
Bryan
1-800-624-9896

Jacks,

Thanks for your review and we're sorry to hear about the issues that you had with your new computer. If you do end up having your motherboard fixed and you'd like to research answers to additional questions you can always check our Product Support Page here: https://dell.to/3kDQVKS.

Best,
Bryan
1-800-624-9896

Iroh,

We appreciate your feedback. We're sorry that your computer is not performing the way that it should. We'd recommend diagnosing the freezes on your computer with the following steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

JaneN,

Thanks for your review and we're sorry to hear that setting up your computer was difficult. We'd recommend checking this page for the setup manual for your computer: https://dell.to/34LMLug.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry to hear that your purchase experience did not go the way that you had hoped it would. If you have any technical questions about your computers you can always check our Product Support Page here: https://dell.to/2mpf8IW.

Best,
Bryan
1-800-624-9896

JDSHADES,

We're glad to hear that your desktop is performing the way you intended it to. If you have any technical questions about your computer we'd recommend checking our Product Support Page here: https://dell.to/3kDQVKS.

Best,
Bryan
1-800-624-9896

Itmanager,

We're sorry to hear about the power issues that you have with your new desktop. Here are some steps you can try in the future if your computer does not start:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

BDBD,

Thanks for your feedback. Most times loud fan noise can be resolved by updating the BIOS on your computer: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

We hope that these steps help resolve the fan noise that you're experiencing.

Best,
Bryan
1-800-624-9896

Jman,

Thanks for your review. We're sorry to hear about the power supply issue that you had with your new computer. Please reach out to Best Buy directly to find out about their return or exchange policy: http://bit.ly/2v2IVhI.

You can read the terms of Dell's One Year Limited Warranty here: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

Sandy,

Thanks for your review and for choosing a Dell desktop. If you have any questions about your new computer please don't hesitate to visit our Product Support Page: https://dell.to/2mpf8IW.

Best,
Bryan
1-800-624-9896

Harv,

We're sorry to hear about the activation issues that you had with your computer. Here are the steps to resolve this issue in the future:

If you are receiving a Windows 10 Home Activation Error you can follow these steps:

1. Verify that the system has an active internet connection (open a web browser and navigate to Microsoft.com)
NOTE: Follow standard network troubleshooting if the system cannot connect to the internet.
2. Select Start > Settings > Update & Security > Activation , and then select Troubleshoot.
3. The system should now activate and the error message should disappear automatically. You can read the full article here: https://dell.to/2PKUhQ8.

Best,
Bryan
1-800-624-9896

frankie,

Thanks for your review. We'd recommend running the Dell Support Assist App to make sure that everything is up to date on your computer. If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/2mpf8IW.

Best,
Bryan
1-800-624-9896

DISCO,

We're sorry that the sound is not working on your new desktop. Please reach out to Dell's Technical Support Team so they can assist you with the sound on your computer: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896