Customer Ratings & Reviews

Sales support was excellent and supported by a very knowledgeable individual.

Backlight does not automatically come on at night so it’s impossible to use computer without a light. Interest tabs closes arbitrarily and you can’t restore data when this happens.

Laptop works fine, build quality is just ok, too much plastic materials

Brought this computer home and it wouldn’t even turn on, brought it back to see if I was doing something wrong. Geek squad took it apart and then still assumed I would want to take it back. I quickly got a refund and went with another dell computer that was cheaper and works fantastic

Keyboard keys did not work apon receipt, awaiting repair.

Loaded with bloatware, impossible to setup, piece of junk, avoid

Mushy keyboard, buggy software - kept freezing up and I had to reset multiple times.

First off, this is one fast laptop. On my home network it ran as fast as 768 Mbps download and 128 Mbps upload. 1) Comparing this laptop to others: Compared to Apple devices the raised typing keys are easier to work with and it makes typing more efficient. I am able to type quicker on applications such as Word. Having a touchscreen on a laptop is great! 2) I like Microsoft Edge. This was my first time using Edge and the functionality is clean and easy to operate. The features and tabs make it easy to search the web and the shopping function is great as it allows you to compare prices of different items from across the internet and multiple websites! 3) The Copilot functionality lets your perform a lot of great tasks, e.g., I was able to summarize a Word document and make it more concise in a bullet point format. I created images but one downside of that is the generic photo format. You can tell it to create an image with assorted colors and images and the general "feel" of the photo will be the same. When I asked it to create an image of a jellyfish at the Great Barrier Reef the image made was more like a drawing or painting than a photograph. 4) The touchscreen is easy to use and the touchpad also works well. It was easy to select different open windows and then return to the main one. Watching movies via streaming from MAX, Prime or Disney+ on this screen is a real treat with no buffering problems at all. I also loaded it up with over 20,000 songs and used it to access and play music wirelessly throughout our home via my Denon HEOS system! I also logged into my Pandora, SiriusXM and Prime Music accounts and played music directly from the laptop as background while working on the laptop. No problems at all! 5) It comes with standard laptop games and that is nice for "down time". 6) Battery time is excellent. Even after 3 days of consistent use there was still no need to charge the battery and I had the screen level on the brightest setting! Overall the laptop is easy to use and functions as desired. I have owned and still own more than a few Dell laptops including a workhorse with a 4K screen and dual SSD drives that is about 8 years old and still running strong as my main music server in our home. In my experience Dell makes a high quality, long lasting product and this Inspiron 14 Plus is in a word, excellent!

After so many bad experiences with Windows running on Snapdragon CPUs, I had promised myself that I would never own another one again. So many constraints made me wonder why anybody would even consider one. Fortunately, I had an opportunity to try this Dell 14 Copilot+ PC and I'm glad I did. It has changed my mind towards Windows running on Snapdragon. Not only have I not run into any issues, but it has made my experience fun and exciting at the same time. And I'm not talking about entertainment. I am talking about productivity. I have been using AI, especially Copilot for a few months now along with Office 365 and it helps me with Excel and Word a lot as it can help me create documents and spreadsheets when I have only a basic idea of what I need and make them very professional. However, one issue I've encountered many times is that if you don't have internet available, you're stuck. Not with this Laptop. It can run Copilot offline. That's huge and I found out while traveling - I'm 4000 away from home as I write this - that it easily makes up for slow internet, and if none is available, it still can do a lot without it. Exceptional battery life is one the most beloved features for me in this laptop. After 4 hours of work, it still shows 72% and 14 hours and 21 minutes remaining. I can't believe it, really! The keyboard is comfortable to use although I don't like where the power button is located, too close to the delete button which I've hit many times by mistake. Fortunately, it comes right back up when you press on it again without losing anything you were doing, but it is still an annoyance. Overall performance is very good even for light video editing which was something that it suddenly offered to do for me using Microsoft Clipchamp which I had never used before and found it incredibly easy, especially for those without experience in editing video. Of course, not everything is perfect and my biggest complaint is the camera. At 1080p, you don't get a perfect image of yourself when using Teams for instance and keeps you from using some features successfully. Fortunately, it is good enough to support Windows Hello Face which has become my preferred method to log in, even more than the fingerprint option built into the power button as that one fails too often on every computer I have tried. Below is a summary of pros and cons in my opinion. Pros - Light for the size - Metal case - Mostly attractive design - Performs much better than any Snapdragon laptops of the past - AI offers features I've learned to rely on and it works offline too (greatest pro) - Good battery life - Comfortable keyboard Cons - 1080p camera - Occasional throttling. - Not designed for gaming. In summary, if you’re in the market for a well-rounded laptop, the Dell Inspiron 14 Plus Copilot+ PC is definitely worth considering, especially because of the AI, battery life and better performance than similar models in the past!

powerful and easy to use. I've had this laptop for about a week, and I've been using it as a replacement for my current desktop. This thing is very lightweight, has a fast processor and a fast SSD hard drive. The size and specs of this laptop make it perfect for students and the touch screen adds another touch to make it almost feel like a tablet. I am writing this review using Microsoft Copilot in the Microsoft Word app. I shouldn't say that I am writing this review because I am speaking into the app and it is typing the words that I say. This is pretty cool and am very surprised at how accurate it is while I am speaking in my normal tone and speed. There is a bit of a learning curve but at first blush I can say that there were very few mistakes using CoPilot to write this review. The laptop did get a little bit warm while using it on my lap, so I would suggest making sure you have some space underneath the base so that the air can dissipate. It does have a little "ledge" underneath so it props it up about 1/8th of an inch off of the surface, but that should probably be a little larger. I wish I had something like this when I was in school it would've made writing book reports so much easier. The technology kids have these days is amazing. It autocorrects as I speak which is another cool feature. I wanted to try and see if this would dictate what the speaker was saying in one of my in-person meetings, but I decided not to do that. I appreciate the backlit keyboard and the 16gb memory seems to be more than enough for what I used this for. I think it’s important to know that you need a Microsoft 365 account or similar to use this. When I began the initial setup, I wasn’t able to move forward without logging into my account. I don’t recall seeing a way to bypass that, so I logged into mine. When setting this up after logging into my account, it asked me if I wanted to restore from one of the backup devices. I declined and set it up as a new device. Setup was painless and it updated the device at the same time. I found the audio to be sufficient, but it didn’t blow me away while watching some online videos and listening to music. Not really a big deal since I typically use Bluetooth headphones anyway. The screen is really bright and vibrant even at less than full power. I didn’t get to check the battery life as I always kept it plugged in while I was working and is not usually a deciding factor for me when purchasing a laptop. I appreciate that I can log in using several methods including facial recognition, fingerprint reader or password. I found both the facial rec and the fingerprint reader to be fast and responsive and will be my primary method of logging in. Overall, I really like this laptop and it will be my primary device when travelling and when I go back and forth to work due to it’s features and small weight.

too much flex on keyboard not as responsive as advertised touchscreen not great

Within a week the laptop scree went out. On a positive note Best Buy returned the computer with no issues , get the total membership it protects you .

Packaging = very green. Minimal, all recyclable. Setup was pretty quick, not a lot of Windows updates which was a nice change (this usually ends up being multiple hours of effort). McAfee will get removed as soon as possible (not a fan, not this is a completely personal take based on using it years ago). Already getting Dell and McAfee pop-ups within a few days of use - I definitely prefer a minimal install instead of that baggage. Windows 11 (non-x86 install) laptop with a Co-pilot button. Right now Co-Pilot is just a glorified internet search tool and not much more (verfiied with some searching online...). Could not use it to open Applications. Paint Co-Creator generates nightmares and nothing more. Paint Image Creator - Create button never became available for me. Laptop is VERY lightweight. No heat generated, especially while on my lap. Battery charged quickly, and looks like it will last quite awhile during normal use (browser use basically). Charging cable doesn't have a bulky brick on it, and about a 6' cable. Keyboard is just the right amount of tactile feel to it, as well as the click of the keys. Touchpad is pretty expansive, and works as you would expect. There isn't much in the way of ports but there at least one USB for a mouse (unless you go Bluetooth). Laptop isn't powerful enough for gaming (and there are possible compatibility issues), but general internet browser and other business type apps are fine. Touchscreen is bright and clear. Snapdragon processor may cause some issues compatibility-wise in the future (the Microsoft Surface also uses an ARM-based processor and we did run into a compatibility issue once for an online test), but I did not run into them. Articles online suggest issues with VPNs and gaming. 500GB HDD space should be enough for non-gaming purposes.

This laptop is super convenient and perfect for work and school. I like the fact that it’s touchscreen because it eliminates having to use the mousepad for everything which on traditional laptops can get annoying sometimes. It is super lightweight and the colorway is very chic and sleek. It’s the perfect size and weight for traveling or for taking it with you to work and school, which is ideal for me as someone who works from home. It runs very fast and setup was a breeze. I like the fact that it has a fingerprint reader as well for added security when you log in to the computer or need to access passwords and would prefer to keep that information as secure as possible. It has nifty safety features to help safeguard your login information and keep the data on your laptop private and secure. The camera is great and the sound and mic quality are adequate for work meetings and attending classes online if you do so. Overall, I’d say this is the perfect laptop for a college student or someone who works remotely.

It worked great for 2 months until one day it wouldn’t boot up. It required a system reset at a service center an hour away. I wish I had stayed with Apple products.

Don't buy this computer. You can't get drivers for the ARM processors therefore can't connect up a printer to this laptop. compatible hardware is few and far between

The Dell Inspiron 14 with Co-Pilot and the Snapdragon Elite X processor is a pretty cool blend of innovation and performance, setting a new standard for productivity-focused laptops. This model is particularly notable for its integration of the new Co-Pilot feature, which is a AI-driven and designed to enhance user efficiency and streamline tasks. With Co-Pilot (when used as intended and expected) you can get a decent boost in productivity, as it assists with a wide range of activities, from drafting emails and documents to managing schedules and tasks. It is also supposed to adapt to your behavior to give personalized suggestions and automate repetitive tasks. What you do have to keep in mind is this is still very new technology, and there are always going to be kinks to work out. Especially since a lot of this new technology may not be compatible with existing apps and software. That’s actually the main reason for my four star review because there are some things that don’t work quite like you want. Hopefully future updates will improve this. The Snapdragon Elite X processor is another new feature and it’s known for its high performance and energy efficiency. It should be the perfect partner for running co-pilot, and for the most part, it is. It provides a fairness seamless experience The Snapdragon Elite X excels in providing a seamless experience for browsing, streaming, or running multiple applications simultaneously. I don’t think the Dell Inspirons are by any means the flashiest of computers, but they’re usually pretty solid and reliable. Snapdragon is definitely another step forward in performance capabilities of lightweight laptops, which’s gives some balance between power and battery life. However, the Inspiron 14 does have a few drawbacks (as mentioned above). One of the main issues is the lack of software compatibility (particularly when trying to use co-pilot), which can be a significant hindrance depending on your needs. Some applications, particularly those designed for x86 architecture, may not run smoothly or at all on the Snapdragon platform. With that in mind, if you need specific software for work/school/etc. make sure it will work on the Inspiron. I would still consider the Inspiron 14 a solid choice. It’s a step in the right direction with its AI capabilities and strong processor to back it. While the software compatibility issues are a drawback, the overall performance, design, and innovative features make it a worthwhile investment. Plus software compatibility shouldn’t be a deal breaker because future updates will hopefully help resolve this.

For a Windows PC running something that isn't x86 CPU this is a solid bit of hardware and works well as a PC. This is running an ARM CPU, which is different from the other Windows CPU's, but for all that it works, and while having applications that were written for ARM CPU run faster, I've still been able to run a large number of my x86 Applications without issue, so Microsoft did well in the emulation layer. It isn't perfect as some apps, especially applications needing or assuming low level Hardware Access will not, but everything else is fine. So out of the gate that was a win that performance wise it works. Dell did a good job with the hardware as well, a large usable touchscreen, a webcam better then most laptops (though that is more because these CPU's are the same in your cell phone and they have hardware for cameras native) it still looks great. For a thinner Laptop, the two USB4 ports, USB3, SD-micro card and audio jack is more varied then a number of devices these days so that was welcome. Mouse is a bit too sensitive, but I think I can tune that The real standout is the battery life on this device, this is truly an all-day computer, and one of the first laptops I've had where I don't worry about having a charger with me. It's nice to just carry the laptop and be able to work and play without needing a charger of any kind off a full charge. Both Dell and Microsoft seem to have done well in tuning the laptop for battery life without giving up performance, and that is the next thing to discuss the performance of this laptop is on par with my Dell XPS with the newer Intel chip with an NPU as well. So, I don't feel like I'm giving up anything to use it. Honestly if you want a laptop with a battery that can go all day I think these new ARM chips might have something, and with excellent performance for a laptop for business, light play I am very happy and would recommend this to anyone needing a laptop. The AI features just don't seem to be fully baked, the Co-pilot App, instead of a call out is clunky to use, the auto translation on the fly works, but will need to be improved to be a really good replacement for not knowing a language. The camera AI Features for web calls good, but it's not something new, and programs have done a lot of that over time. I really feel like the AI push from Microsoft was more to keep the stockholders happy than having any real innovation at this time. However, don't let that keep from getting this laptop as the battery life and useability as a laptop is amazing and I'm thrilled to be using it. Over time Microsoft might improve the AI/Copilot stuff and make it useful beyond the gimmicks it does now, but that is a future state and if your buying this laptop for AI, wait a bit for world to change from the AI Stock hype train to something useful, but if you need a laptop for college or work that has great battery life and performance then I think you found yours.

It is crazy that we have come to the point where machines that cost ~1000+ are considered "mid-range," but Dell's Inspiron line traditionally targets those looking for mid-range productivity devices. I would argue that the market for mid-range is very competitive these days. The Dell Inspiron 14 Plus is a good option for those looking for an everyday driver. Right out of the box, the Dell Inspiron 14 Plus has a familiar design language. I have had countless Inspiron devices over the years and this one keeps with the trend with a sleek and quiet design. It won't win any design awards but definitely not an eyesore. The build quality is decent and should be able to handle your standard wear-and-tear abuse. The keyboard felt decent to me. I appreciated the design and layout of the keys. It wasn't too mushy. I didn't have any complaints about the touchpad. While it does not have the "premium" feel when clicking down, it was fine. In terms of ports, I really hate the trend that a certain tech fruit company started of making the least amount of ports possible. This has two USB-C and a USB-A port as well as a rare headphone jack. Unfortunately, we still live in a world where not everything has migrated to the all-in-one USB-C so dongles/adapters are necessary. Now to performance. Of note, this is an ARM processor. It does not use the common Intel or AMD processors. It is using a Snapdragon X Plus processor. Snapdragon may sound familiar because it is typically used in mobile devices such as phones/tablets. This does not necessarily mean that these laptops will perform poorly as Mac products also run on ARM. They allow for efficient machines. Unfortunately, there will be some cases where some software is not optimized to run on these machines. This will most definitely change over time. In real-world use such as streaming/browsing/writing documents, it was seamless. I had no complaints about it from that perspective. One thing that ARM processors are supposed to do very well is battery life. I was getting ~12 hours (probably a little less) with regular use. This was definitely good but not record-setting. Also, the Dell Inspiron 14 Plus is trying to emphasize the Copilot which is another AI assistant program. There is a dedicated button that you can press. You can ask it questions and it will answer. Notably with AI, sometimes it will fudge some answers so be careful if you are using it to help with academic work. It can also summarize bodies of text. In my testing, it was actually decent although I would never actually trust it by itself. At this stage, it still feels like more of a gimmick but we will see. All in all, a decent laptop. It doesn't really stand out from the pack but neither is it a bad choice.

The Dell Inspiron 14 plus is pretty much the same size that they have been using for years. The edges are a bit more square and a little thicker than some of their slimmer models. It isn’t bulky, just slightly thicker. The hinges seem keep the screen at whatever angle works best for you. I don’t tend to use the touchscreen much, but the touchscreen is very responsive when I did use it. Every now and then it is just quicker to touch something on the screen vs using the mousepad. The mousepad works very well and is a nice size. I normally use a wireless mouse, but was able to get by pretty well without it using this mousepad. The keyboard has nice action, it doesn’t make any noise when using it. The keyboard is illuminated and turns on when you press the keys. It does turn off after a little while if you stop typing to conserve battery. The processor speed really isn’t that noticeable unless you are doing very power hungry programs. For everything that I used this laptop for it was pretty fast. I am starting to really get used to just signing into Microsoft 365 and Google and pretty much having access to most of what I use my computer for. This was pretty fast for me to get up and running signing into those two programs/browsers. The Copilot + works very well and pretty fast. I remember back when we first started using search engines. The search engines were the best thing since sliced bread. Now with Copilot + it is like the next generation of search engines. The output from Copilot + compiles information in a very easy to use/extremely helpful format. I can see myself using this a lot in the future. All in all I am very pleased with this Dell laptop and would highly recommend it.