Customer Ratings & Reviews

we needed a new computer for general use and light gaming. This fits the bill.

This is my first dell and so far I like it. I am using the micro 365 program .

Pretty easy to set up. Even for a seenager. (senior) Hope I can keep this going.

Honest review: I bought this cause i needed a windows laptop and at my budget the specs this laptop has were perfect. However, one week in, the laptop overheats for using youtube or anything that shouldnot cause it to overheat like that. A zoom meeting, a video call, literally anything overheats the laptop and functions very slow.I should have returned when i had the chance.

Very good but battery life can last longer other that that i like it

Good condition experience very good very perfection

The screen is just horrible. The screen is just horrible. I tried to play with the settings but I couldn’t make it look less yellow. And it is not the nightlight. Besides that in my opinion, it was a bit slow.

This is a preliminary response. I will come back and update it shortly. Im a little unimpressed with the speed on this machine. I havent gotten around to multi task on it that much so the final verdict is pending.

It's a laptop.... for the price not bad. Sufficient but not dazling. The speakers and mic seemed less than avg.

Terrible computer. Dell admitted that they downloaded the wrong drivers so you will not be able to connect to the internet to complete setup. I found ghjs out only after getti g a seco d replacement computer that also didn't work. MINUS 10 STARS. Computer is useless.

Heated up the first time I plugged it in I need to return it. I just haven’t had time.

It's an okay laptop, not good enough to run any games but it's been okay

I ordered a laptop from Best Buy and paid extra for express delivery, expecting it to arrive on the promised date. The very next day, the delivery date was changed. I contacted customer service, and they assured me that if the laptop wasn’t delivered on schedule, I’d be refunded the express delivery fee. Unfortunately, the laptop didn’t arrive on time. The original delivery date disappeared from the website, and when I called again, I was told the “actual” schedule had changed—so they wouldn’t refund the fee. This felt misleading and unfair. I didn’t expect this kind of experience from a major retailer like Best Buy. I paid for a service I didn’t receive, and they refused to make it right.

Product is very good but the delivery was not on time

I got my Dell Plus 2-in-1 14” FHD+ laptop a little over a week ago. My initial unit arrived defective, which was a bummer, but these things happen. However, experiencing this issue has really made me want to write a review for this device. Dell’s customer service was great. Once I contacted the company it didn’t take long to determine I needed a replacement at which point I had a new one at my door within 48 hours. It’s easy to toss out a 5-star review when everything goes smoothly, but how a company handles problems reveals so much more. Despite the minor hiccup of having to wait for the replacement, Dell’s responsiveness has left me feeling confident in not just their product, but the Company as well. Once I got the replacement set up and updated, I was genuinely impressed. The balance of size, weight, and power in this 2-in-1 is pretty remarkable. It tackles everything from web browsing with my typical huge amount of tabs open (I may have a problem with this lol) to moderately intense gaming without breaking a sweat. The fans can get noticeably loud during heavy gaming, such as when I was running Planet Coaster 2 with a large park with several thousand guests. It wasn’t too bad, but definitely noticeable. I wouldn’t call this laptop a “gaming” machine but you can play moderately intense games. The 14” FHD+ touch screen is responsive, with vibrant colors and sharp details. I watched all sorts of HD clips, looking for scenes with lots of action and color and it looks great. The audio, while limited by just two small speakers, is solid for casual use. Laptop speakers are never great with such obvious size limitations but I like these better than most laptops. The lightweight design—just over 3.5lbs—makes it a breeze to carry. The 2-in-1 functionality is a standout, seamlessly switching between laptop and tablet modes with a sturdy hinge for full 360-degree rotation. Connectivity is solid with Wi-Fi 7, I have zero issues here with plenty of speed. Battery life holds up well, allowing me to use it all day off and on with a moderate work load. The dedicated Copilot key is a neat touch, making AI features easily accessible. My father who lives with us since he had a stroke a few years ago will be using this one a lot. He really likes the combination of being touch screen and having onboard AI that you can type or talk to. He has problems learning new things, but is really enjoying using this computer. All in all, this is an impressive machine. My only gripe is the occasionally loud fans during intensive tasks. Overall, this Dell is an above average powered laptop for work and play, and their stellar customer service sealed the deal for me. If I knew someone looking for an easy to use versatile and light weight laptop in this price range I would absolutely recommend it to a friend.

Dell tried to do a DSA security bios update and it literally froze and bricked my laptop. Super frustrating bc I just bought it a month ago. Will never buy a Dell computer again after this horrible experience.

I purchased this laptop not even 3 weeks ago and I had to bring it in the other day to get it checked because I was having problems with the software.

There are a lot of good things about this laptop. It is very light, but doesn't feel cheap at all. It's got a great modern / sleek look to it. I'm sure part of the reason for the lack of weight is that you don't have a lot of ports - 1 USB (boo), 1 Display, and no ethernet. Though I do not have much need to use the touch screen, it seemed to stay fairly fingerprint free when I did. No complaints about the display either. The keyboard buttons are nice and tactile, and the touchpad is adequate (though maybe a little big?). Power cord (call it 6ish feet in total) and brick (not massive, but does get fairly hot) are adequate as well. This of course is a Window machine, with some good and bad there. I have been a fan of the included Dell utilities for a long time, having used them on my gaming desktop for years. They are a great addition to standard Windows updates. However, I loathe McAfee and removed it immediately. Maybe it has improved, maybe it has not, but I will never know because of my experience with it years ago. I did have to run a slew of Windows updates upon receipt. I also ran a BIOS upgrade that caused a BitLocker Recovery issue I've never run into before. That took some finagling to take care of (if you are not technical, that could trip you up without some help). Should also note that the unit got exceptionally loud as it ran that BIOS update, but in general does not get hot. My spouse says the built-in camera is not as good as the 3+ year old Microsoft Surface we used during the pandemic - it looked pretty good to me though but just something to keep in mind.

This Dell laptop has blended, performance with fantastic battery life and a premium-feeling exterior at a great price. The Midnight Blue finish give the laptop a clean look, and I personally love the color! The hinge on this laptop is one I havent seen on other 2-in-1 laptops before and it give the laptop a sleek low profile appearance and very clean use while in tablet mode. I just used this in tablet mode on a recent long flight for work and it worked flawlessly while watching a few movies through the long cross country flight. After the flight I still had plenty of battery life to get some work done on this computer while at the hotel. Out of the box, setup was pretty straightforward and simple. The charging cord brick is a little large, and I'm unsure why it's still necessary to include this in today's modern laptops. I'm used to my Macbook Pro cord which only has the brick at the "plug end" of the cord and not in the middle of the charging cable, it's a little inconvenient and bulky. I like the large touchpad and its perfectly responsive and quick in my use so far. Overall, it's a great buy for the price point!

I purchased this laptop but decided that it wasn't for me. I missed not having a key pad. I didn't like the constant interference of the AI. I also didn't like the keys. So, I exchanged it for a Lenova Yoga