Customer Ratings & Reviews

The packaging for this Dell 2 in 1 laptop is pretty basic, nothing fancy. Included is a SUB-C charger. I’m glad to see most laptops these days use a USB-C, it makes it easier. You can even use it to charge your other devices such as phone or iPad. The design of the laptop is also pretty basic, nothing really stands out, as far as appearance. The corners on this laptop are rounded, I prefer the squared corners, it has a nicer look. The rounded corners reminds me of the Chromebooks my kids get from school. Some features that I like on this laptop include: light up keyboard (2 brightness levels), 2 in 1 design. With the 2 in 1 design, you can prop it up like a tent while watching videos, you can also fold it over so it’s sitting on the keyboard or you can fold over to hold it like a tablet, although it’s kind of on the heavy side to use as a tablet. After using it for a few days, the feature I don’t like is the fingerprint reader to log in. It doesn’t always work for me. I would say it works 50% of the time, the other times, the screen doesn’t even acknowledge I have a finger on it. So it’s not like it’s not recognizing my fingerprint, it doesn’t see it at all. I prefer logging in using the camera/facial recognition (they call it Windows Hello login). I see that in the settings, but it says “This option is currently unavailable”. Not sure why, as there is a camera. I did ask Co-pilot this question, it came back with some suggestions. I followed them and still can’t activate it. Copilot AI: CoPilot AI is an AI geared towards Microsoft products, it can help with tasks such as writing, coding, brainstorming, and answering questions. I was able ask it to write a basic Excel macro for me, provide a resume for a particular industry and it did so efficiently. It’s able to answer most question I threw at it, similar to other AI apps I’ve used. Windows Studio Effects: I feel Windows doesn’t do a great job letting the user know about the Studio Effects features. I had to research to see what Windows Studio Effects was all about. You can find Windows Studio Effect by clicking on the WiFi icon on the bottom right, the click Studio Effects. In short, Studio Effect uses AI to enhance the video shown on the camera, say in a conference call. You can blur the background, have the camera automatically center on you, even if you move around and maintain eye contact. The last feature, maintaining eye contact is nice, for work, I use a laptop (doesn’t have Copilot AI) and a large screen. I use the built-in camera on the laptop, but I’m often looking at the larger screen that sits above my laptop, so it looks like I’m not looking at my co-workers. This feature would come in handy. As for the other features, nice to have, but not really groundbreaking these days, Zoom blurs the background and my iPad Pro camera follows you on FaceTime calls. Live Captions: The Live captions provides real time subtitles. In testing this with videos from YouTube, it worked fairly well and was able to accurately translate what was spoken. Sometimes on a slight delay though. Cocreator: A feature in Microsoft Paint, AI can help you with your art. I didn’t try this feature as I’m not much of an artist. Overall this Dell laptop does many things well. The Intel Core Ultra 7 Series 2 is powerful enough to run all my applications and the AI applications with ease. With a roomy 1TB hard drive and 16GB of RAM, it’s a great choice for most users. If you need or want the AI features that are built in, this is a great choice!

I needed to invest in a new, and reliable laptop for basic personal use. I purchased the Dell Plus Copilot+ 14" 2K 2-in-1 Touchscreen Laptop. The device boots up quickly, and by following instructions and links provided--installation of software was seamlessly easy. It's light in weight. The screen displays crisp, vibrant colors. Battery lasts for quite some time. I've been using it for a few weeks now, I have not experienced it heating up, or stalling. I am very satisfied with this laptop.

The Dell 14 Plus 2-in-1 stands out as a versatile and well-rounded Windows laptop that combines solid performance, long battery life, and flexible 2-in-1 functionality in a sleek, portable package. It’s a strong choice for students, professionals, and everyday users who want the convenience of both laptop and tablet modes. The Dell 14 Plus 2-in-1 from Best Buy is an excellent all-around laptop that blends solid everyday performance, long battery life, and flexible 2-in-1 usability. It excels for productivity, streaming, and general multitasking, with very few major complaints from buyers. A few minor drawbacks (heat under load and limited ports) are typical of thin 2-in-1 laptops, but they don’t significantly detract from the overall experience.

I purchased this laptop for personal use, it was incredibly easy to set up, navigate, and I appreciate the quick processing power so that there is no lag. The touch screen works really nicely/isn't too sensitive, the machine is very light weight, and the screen size is perfect to work from. Highly recommend this, I'm very happy with this purchase!

I have been a Dell user for three generations and have consistently been very pleased. This computer's lightweight design enables easy transportability. Its processing speed is remarkably fast, and the processor operates smoothly. The touch screen is a fantastic feature, and I highly endorse this computer.

This was purchased for my husband, and it is his daily go to for all of his digital needs. He is a beginner and getting better everyday with the ease of the use, durability (because he has it the shop, in the car, on his work trips), and the battery lasts for a couple days! GREAT BUY!

Excellent Performance, Stunning Display, and True Versatility. Impressed with how lightweight and premium the Ice Blue finish looks in person. Battery life has been solid, and Copilot+ features add a nice boost to everyday workflows. Overall, this is a powerful, stylish, and highly capable device—great for anyone who wants performance and flexibility in one machine.

I love it!!! It is the perfect size. It is not to big. I can carry it in my purse. I love it for work. I love the colors, clearness, touchscreen, it has 2 TB of storage. I love the color I got.

Fast. Startup, and great computing speed on most general Windows applications. Thin and Lightweight, with Nice Audio and Video. Touch screen works great especially when folded to use a Tablet.

Dell has rebranded their computer lines. What was Inspiron, Latitude, and XPS is now Dell, Pro and Pro max. In each of those is Base, Plus and Premium. This laptop Is a Dell Plus, so its on the lowed end. Using this for a couple of weeks I do not feel like it is inferior in any way. Out of the box, this feels like a laptop you can travel with. It is not super heavy, this under 4 pounds which make it pretty good to put in a backpack. Included ports are a headphone jack (WHY?), 1 HDMI, 1 USB, 1 thunderbolt and 1 USB-c. You are pretty well covered with connections. Setup was pretty easy, i even got the option to transfer all of my backup data stored on the Microsoft cloud from backups. I chose to install as a new computer. If you use a lot of zoom, we can finally get 1080p cameras. This is very amazing I think. A lens cover would have been nice. I will say, the battery life I get is MUCH less than advertised by Dell. They advertise up to 24 hours, I got about 8. This can get you thru a work day or a long flight before you have to charge. Bit locker encryption is turned on by default. There is a built in Dell optimizer for the battery and color hue of the laptop (more blue or more of a brown colored screen). This shipped with 16GB of RAM and I think it can be upgraded. When we start to talk about the new AI functions of Dell and Window's that's where I start to get lost. There is a lot going on and I am just stating to learn it all. It looks like you can make your captions when you video chat with someone. You can have AI edit your pictures, and AI can help you with your computer security. My only real complaints are the heat from the processor, the touchpad works on a subpar basis, the plastic does feel cheap

This laptop is perfect for high school junior through early college entry level. The performance runs fast and smooth. My only real complaint is that it runs warm a bit too quickly when running more than a few applications. Aside from that, it’s a decent laptop. Good bang for your buck. It’s slim, easy to travel with, and surprisingly light. We have Windows 365 in our plan, so it makes the overall experience even better.

Works well, lightweight, I like the lighted keyboard. Good speed, graphics and a terabyte to boot!

The computer was easy to carry and I love the touchscreen also it flip over to a tablet

Been using a five year old similar Dell model. I have been generally satisfied with durability and performance. This one is newer, lighter, faster. I expect to be satisfied with the purchas

Very happy so far with this purchase speed is wonderful battery life excellent overall just a great computer for my needs !

High speed, light, nice color, high battery life! Highly recommended.

I just purchased the Dell 2-in-1 14" laptop. It's exactly what I needed. The setup and install of Microsoft 365 was very easy. Upload of documents from my other laptop was smooth, no issues. The battery life, unplugged, lasted longer than expected which is perfect. I'm not done testing all the laptops capabilities yet, but so far this one is great.

Not sure why it was returned. I use it for work, a lot of web browser with a fair bit of data points and it runs smoothly on multiple browsers. I use an hdmi and split screen it often and the transition is fair. Good quality audio on resolution. I’d say for its price it was worth it.

Very sleek, light weight, crystal clear display, fast speed, easy setup.

I bought this Dell Plus 2-in-1 as a backup in a pinch when I damaged my other (much pricier, 2 year old, not a Dell) laptop. It has exceeded my expectations. I am still learning the nuances. This Dell has most of the functionality in my other laptop, but has a startlingly better battery life. Similar RAM and storage. Colors are not as bright but certainly acceptable. Camera is only user-facing. A little heavier overall but this I now see as a positive. My old laptop that cost twice as much is very light and slim which ultimately was disastrous when I damaged the hinge and all things connected to it. (AAAARGH!) The Dell is much sturdier and I can live with the extra weight. USB ports are typical. An A, a couple of Cs and an HDMI. Might like another A, but this is OK. The power port (USB C) is much less prone to the reliability issues I had in an earlier Dell laptop which had a poor power port design and failed every 4 months or so. I am very pleased with the affordable price and performance. Now the question is whether I can repair the other, and if so, will the Dell replace it as my No. 1?