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Customer Ratings & Reviews

$1,438.99
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The comparable value is $1,699.99

Customer reviews

Rating 4.8 out of 5 stars with 372 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-372 of 372 reviews
  • Rated 1 out of 5 stars

    Died in a month!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the monitor resolution and the i9 fast processor, but the motherboard died in 4 weeks and BestBuy didn’t exchange or return!!! Now dealing with Dell’s frustrating technical support!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible shopping experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible shopping experience! I purchased a laptop at the Best Buy store in Allen, TX on 07/25/2025, with delivery scheduled for 07/30/2025. As of today, 08/16/2025, I have not received anything. I opened a cancellation request on the website on 08/11/2025 and requested a refund. I was told the amount would be returned within 3 days, but this never happened. I called again on 08/15/2025 and was told the case was still “under review.” This is a complete lack of respect for the customer: no delivery, no product, and no refund. I never expected this kind of disregard from a company like Best Buy. I do not recommend!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great Price but has issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues with this computer. Not sure why currently in process with product support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good Laptop, but facing some issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batter's drain quickly, some time we getting flickring, bit dispoint

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera doesn’t work for login with windows 11. Can’t use faceID to login to windows.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non delivery is frustrating!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't review the laptop because they failed to deliver it!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my laptop. The processor is great and gives me just what I was looking for when I was searching for a new laptop. I would like if the battery life was longer though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell 16" is awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool 16 inch Dell laptop. Best Buy is currently transferring info from old laptop to new Dell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does everything is that is mentioned. Reviews mentioned it had a bad battery but I’ve had no problems. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College training for future

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! My grandson took it to college. It has all the bells and whistles for his studies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. It's fast and handles multi-windows open easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tualatin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the money. The store is one of my favorites.

    I would recommend this to a friend