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Customer Ratings & Reviews

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$1,249.99
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Customer reviews

Rating 4.8 out of 5 stars with 370 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers often highlight the Plus - 16" 2.5K 2-in-1 Touchscreen Laptop's overall performance and speed, with many satisfied users praising its solid build and sleek design. The laptop's portability and ample storage capacity are also appreciated. However, some users feel the battery life could be improved, and a few find it a little heavy. A small number of customers wished for a larger screen size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 370 reviews
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good product with excellent components and under a good value. Easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep, with lap tap a go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! but not for the price but its agreat lap top

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product is user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am technically challenged and this laptop was very easy to setup and begin using without additional support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Home Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with screen clarity. Would prefer to not have preloaded McAfee...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and glad i bought it. Its efficient and is definitely worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, very fast. Good for office/work and some gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. The color is sleek. The picture quality is good and the touchscreen works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dual use and Flexibility

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very easy to switch from one mode to another. giving me opportunity to use it as a tablet and a laptop when necessary.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Low Battery Life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only work for a few hours before the battery gets low and I have to plug it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for back to school

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for college. Use it as a laptop or tablet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! The graphics are excellent. It is a good size

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Christmas present so I'll let yall know next weekend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blown away!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally use Mac products, but I was blown away by this PC. I’d definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent speed and performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really perfect, just a little heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has everything you could want in a laptop!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dell PC 16Plus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC is okay; but was misled by BestBuy on the purchase. Best Buy informed me to open a credit card account and I would receive $170 in rewards if I take the option without free 6 month financing. I did this and paid off the PC in the same month. I only received $55 rewards. Take this into account when paying for an advertised price expecting rewards. Best Buy lies about this. Customer Service was no help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues within few months of purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop not turning up after few months. Seems to be a bios problem or motherboard damaged.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unsure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missed the sale right out of the new release which was 400-500 dollars… probably more considering we also got the warranty. Daughter hasn’t used it a lot but the one function was really slow which I’m concerned since it’s new and she’s going to college soon

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died in a month!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the monitor resolution and the i9 fast processor, but the motherboard died in 4 weeks and BestBuy didn’t exchange or return!!! Now dealing with Dell’s frustrating technical support!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible shopping experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible shopping experience! I purchased a laptop at the Best Buy store in Allen, TX on 07/25/2025, with delivery scheduled for 07/30/2025. As of today, 08/16/2025, I have not received anything. I opened a cancellation request on the website on 08/11/2025 and requested a refund. I was told the amount would be returned within 3 days, but this never happened. I called again on 08/15/2025 and was told the case was still “under review.” This is a complete lack of respect for the customer: no delivery, no product, and no refund. I never expected this kind of disregard from a company like Best Buy. I do not recommend!

    No, I would not recommend this to a friend