Customer Ratings & Reviews

It's exactly what I needed, and was ready for pickup super fast.

Took a shot on this and its been great, love the touchscreen.

Solid and fast. I find it exceptional whenever I use this machine.

Excelent computer I Love the store and de service service i am 100% satifece

Great computer and excellent service coming from Best Buy team. I always got my computers in sawgrass store since 2017.

This is a great computer. Meets all my needs. Love the keyboard!!

I’m really enjoying my new Dell laptop! I wish they still came with Windows free but still happy.

Product worked really well. I liked the 2 in 1 feature by now it isn’t coming on after having it for about 2 weeks now

I love my new computer easy to use my husband even found it easy to use.

Love this laptop, pretty blue color and gray keyboard.

I was just starting to set up this computer when the screen cracked. As a Mechanical Engineer, I based my complain as a defective material due to four facts: - The fracture started from the middle of the hinge, and on the side I used to unfold it, following the expected stress line to the corner of the screen. - The failure occurred in early use of the product (not many fold unfold cycles), indicative of infant mortality failure. - There is no evidence of any impact on the screen crack. The fracture was not due to an excessive stress concentration from an impact from an object on the screen. - There is no evidence of impact in the cover discarding a fracture by the fall of the device. Another deficiency of the device is that the lower part of the screen contacts the support surface during unfolding. This adds external forces (drag with the surface) in the unfolding process, and changes the rotation point (from the center of the hinge to the contact between the surface and the laptop). I contacted the technical support to confirm my assumptions, but received no qualified opinion and was limited to either returning the product to the retailer or reaching customer support. I tried the first one, but was rejected by the personnel at Best Buy, although I shared the information exchanged with the tech support manufacturer, or I reached out to the manufacturer again, who dismissed me again without a good excuse. I bought this computer to address a problem, but I ended up buying another problem and wasted my time with a product that, in practice, doesn't have a warranty, even though all this happened during the warranty period. If you buy this, I wish you it doesn't get broken, because nobody will help you. I surrender to being treated like a ping pong ball. Follow this up with the FTC, and don't waste more time on the phone or in person.

Good and flexible to use and very perfect for all kinds work and entertainment

We love our new Dell laptop and the sales person was very helpful with our selection and money saving programs. The Geek Squad did a great job getting our info transferred over from our old one

Awesome lap top! I bought one to update to windows 11

Excellent service helping me chose my new computer

Wonderful product to use for business and personal

I’ve been using the Dell Plus Copilot+ PC 16″ 2-in-1 for several weeks now and I’m very impressed — this laptop checks almost all the boxes for a modern, versatile work-and-life machine. What I love Performance & speed. With the Intel Core Ultra 7 processor, 16 GB RAM, and 1 TB SSD, the laptop runs smoothly no matter how many applications I throw at it. Display & touchscreen. The 16″ 2K touchscreen is crisp, bright, and responsive — great for everything from spreadsheets and documents to media, video calls, and digital note-taking. The 2-in-1 design (laptop ↔ tablet mode) adds a layer of flexibility that’s hugely useful. Build, portability & design. The chassis feels sturdy and premium, yet the laptop remains portable enough to carry to work, meetings, or travel. The keyboard and touchpad feel solid and comfortable for long typing sessions. Battery life & convenience. Battery lasts long enough to get through a full workday without recharging. The large SSD gives plenty of storage for documents, photos, and large files. Overall value. Given its power, features, and flexibility, this laptop feels like an excellent value — whether for business use, creative work, or everyday tasks. Minor drawbacks The number of physical ports is limited, so if you depend on many external peripherals (USB-A, SD card readers, etc.), you might need an adapter or docking station. Dell +1 The audio is decent but not amazing — speakers are good for calls, video, or casual media, but not the strongest if you want rich, immersive sound for music or movies. Best Buy +1 ✅ Final Verdict If you want a reliable, powerful, and flexible laptop that works just as well for business tasks, creative work, or general use — and offers the convenience of a touchscreen/tablet mode — the Dell Plus Copilot+ PC 16″ is a standout choice. It’s not a hardcore gaming rig or top-tier multimedia powerhouse, but for productivity, portability, and everyday performance, it’s tough to beat. I’d strongly recommend this to friends, coworkers, or anyone looking for a “do-it-all” laptop that won’t slow you down.

Everything seemed to be working fine, but then I heard a noise inside the device. It shut off, and I couldn't get it back on. I took it back to the store. I had bought it three or four days earlier. I wasted my time configuring the device, and now I have to start over again, looking for another option to buy and repeating what I had already done on the other one.

I’m not techy at all, but this laptop is fast, easy to use, and feels very high-end. The 16-inch touchscreen is beautiful, the 2-in-1 feature is super convenient, and everything runs smoothly with no lag. Tons of storage, solid battery life, and the Ice Blue color looks great. Definitely worth the money and I’d buy it again.

. The Dell Plus Copilot+ 16” 2-in-1 from Dell feels like someone finally asked, “What if productivity and personality had a baby?” The Ice Blue finish is clean without screaming “look at me,” and the 16” 2K touchscreen is sharp enough to make your old laptop feel like it was running on dial-up. Performance-wise, the Intel Core Ultra 7 256V (2024) from Intel is quick, efficient, and surprisingly cool under pressure. Multitasking with 16GB of RAM feels effortless — I’ve had browser tabs multiplying like rabbits, a video call running, documents open, and it didn’t flinch. The 1TB SSD gives you room to breathe instead of playing digital Tetris with your storage. The 2-in-1 hinge is sturdy and smooth. Laptop mode for serious work. Tent mode for presentations. Tablet mode for when you want to pretend you’re just casually reviewing documents on the couch. The touchscreen is responsive and actually useful — not the gimmicky kind. Battery life? Respectable. It’ll comfortably handle a full workday unless you’re pushing it hard with editing or heavy AI tasks. Speaking of AI, the Copilot+ features (powered by the broader ecosystem from Microsoft) are genuinely helpful when you lean into them — especially for summarizing, drafting, or organizing workflows. Keyboard feel is solid — good travel, not mushy. The trackpad is large and responsive. Speakers are decent, though not “replace your home audio system” level. Why not a perfect 5? • It’s a bit on the larger side — portability is good, but it’s still a 16-inch machine. • Premium pricing. You’re paying for the performance and design. Overall, this is a powerful, stylish machine that handles work, creativity, and everyday life without drama. If you want something that feels modern, capable, and just a little ahead of the curve, this is a smart buy. Would I recommend it? Absolutely. Would I hide it from family members who suddenly need “just a quick favor” on a fast computer? Also yes.