Customer Ratings & Reviews

I only had this laptop for two weeks and it went completely out on me. It was past the return window so I had to call Dell to troubleshoot this product and now it’s at the repair shop after only having it two weeks and barely using it. I’m out $800.

Still getting familiar with it. Have only had for about a week and still exploring features and looking for my data transfer.

Not liking the keyboard layout always correcting my hand position.

Its really nice but didn't come with a computer charger

CoPilot buggy blocks access to internet for bank and email access. Doesn't recognize external wireless drives. Stalls frequently in normal use of MicroSoft Office documents requiring a restart of the MicroSoft application. As much as I dislike Macbook it would have been a besser option. This is a waste of money! Windows 11 not ready for prime time.

I chose the 2025 Dell Plus 2-in-1 16" FHD+ touch screen laptop to replace my aging Dell Inspiron. I needed a faster processor, bigger screen, more RAM and a much larger hard drive. I also needed to finally move on from Windows 10 given it's imminent demise. I am also intrigued by the developing AI hardware/software potential. I like the Dell brand and this laptop checks the boxes. The unit was packaged in recyclable materials which I appreciated and I had it unpacked and charging in minutes. Dell claims over 20 hours of battery life! Charging speed via the 65 watt included charger feels average to me. The initial setup proceeded immediately and was really flawless. However, as the unit warns you, the number of upgrades that need to be downloaded and installed was ridiculous! Even with fast Internet access the process required nearly two hours to complete! After multiple restarts (which then revealed yet MORE required downloads!) the system was finally ready for use... Physically the Plus 2-in-1 has a quality feel. The case is rigid and not too heavy. The screen is expansive. The backlit keyboard feels solid. The trackpad is HUGE but not overly sensitive so I do not experience any accidental actions from my hands' incidental contact. The specs include an Intel Core Ultra 7 Processor, 16GB of LPDDR5X RAM, and a 1TB PCIe SSD. The FHD+ display offers 1920 x 1200 (WUXGA) resolution and the touch capability is detailed and responsive. There are also a generous number of ports offered including an HDMI 2.1 Display Connector, a USB-A 3.2 port, a USB-C 3.2 port and a Thunderbolt 4 (40 Gbps) port with DisplayPort 2.1 too! Finally, there is a headphone/microphone jack. Wireless connectivity includes both Bluetooth BE and Wi-Fi 7 which connected flawlessly to my in-home network. A couple of observations (minor downsides) for me... The unit is pretty large and a little heavy. The screen is large but is very reflective and only reaches 300 nits. Colors saturation is good but not great, The 2-in-1 feature may be convenient for some (creators???) but is awkward to actually deploy and use. Dell does NOT include a stylus which would seem to be the preferred tool. Although positioned as an AI tool for creators, the system does NOT include an NPU which is featured in many competitors' offerings. Overall the laptop has snappy performance and a quality feel. It is a solid product with a quality architecture that has checked all the boxes that I initially wanted.

I've had to have it replaced twice. Continues to crash and make loud noises.

Touchpad stopped working 15 days after purchase, this seems to be a common problem with this model. Thankfully it happened on the last day returns are accepted

This has been the worst customer service I have ever received! I purchased this NEW computer on 8/21 for my new work laptop. I paid to have all my programs loaded onto it. Had IT Folks come in and try and connect it to our server so I could scan, print etc. The computer screen kept going black and then the computer would shutoff.

Dell has developed a computer which is quite user friendly and extremely fast. It’s very nice having the touch screen. I should have bought this sooner as the speed at all levels is very good. It’s very light and the battery longevity is great.

The screen turns off randomly. I scratched the case so its not elligible to return. This is evidently a common problem with Dell.

Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot+ PC with 16GB Memory - 1TB SSD The 16 Dell Plus 2 in 1 laptop/tablet is well made and solid. It has a 16” touch screen for ease of use when in tablet mode as well as laptop mode. The processor is a Core Ultra 7 256V that has only 8 cores, 4 performance and 4 low power efficient cores. It has a total of 8 threads with a max frequency of 4.8 GHz. Using the CPU built in Intel Arc graphics the display is sharp and fluid. This is not a gaming laptop, but rather a well rounded 2 in 1 for general use with long battery life. With the battery fully charged I watched 4 hours of full screen video with the volume at a normal listening level and it only used 25% of the battery life. The stereo speakers are located under the sides of the laptop with sound reflecting off the table when in laptop mode and radiating from under the display when in tablet mode. The sound is acceptable with plenty of volume. It has 16 GB of ram that is not upgradable, 1 TB NVMe SSD that is replaceable/upgradable up to a full size 2280 drive. It has a fingerprint reader for Windows log in. The ports are 1 HDMI full size, 2 USB-C/Thunderbolt 4 ports (also used for charging), 1 USB-A, and 1 headset jack. The keyboard is backlit that seems well suited for night use. It’s running Windows 11 Home 24H2 and comes with McAfee Premium but it’s only a 30 day trial. My general overall experience using this laptop was as expected for the processor and ram being used. The best use for this would be general document work, web browsing, E-Mail and other home or office tasks. It can play simple games, but it’s not really meant for that. I would say that it’s priced a little high for the specs but at this point everything is. If you’re looking for a good, easy to use, everyday laptop this fits that roll well.

New keyboard, which forsome reason Dell indented so that the space bar is lower than your hands, and you often miss it creating runon words, has half keys for up and down arrows. Very hard to get used to. Won't buyanother Dell.

Lowww battery it’s not a bad idea but the battery life is not great

Keyboard problems from the beginning, stuck keys. The product is returned.

I waited well over an hour to pick up my new computer. It didn't work well and seemed cluttered when I got it home. Computer is very slow. I am not a computer expert. I just wanted something that was easy to work with. Oh well maybe next time in a different universe...

I couldn’t be more disappointed in my purchase. This laptop was much cheaper than the HP & I find it incredibly hard to use. Things are popping up on the screen constantly that I don’t want. Clearly for me, this wasn’t a “Best Buy!”

Dont buy this product i presnaly dont like i was buy 1TB and after 3 days laptop was lag is not working properly so dont buy

Very slow not what i was expecting out of this high dollar computer

Kept shutting down so I returned it, super frustrating