Customer Ratings & Reviews

This laptop is exactly what we were looking for when hubby’s desktop all-in-one took a dump. We purchased a keyboard and monitor to go with this and now we have the versatility to use at home just like is desktop performed or be on the go using just the laptop. This is a responsive laptop and was easy to set up. Best Buy refunded us some $ as it went on sale a month after we bought it. Awesome experience.

The best laptop i ever hard. The screen toucn is perfect. No glitches what so ever. I also like the silence nature of the fan. I don’t habw anythings that i do not like about the laptop maybe dwon the line.

Amazing love using it for work is super cool looking

Great Geek Squad support. Laptop running as hoped.

I love this laptop; besides being beautiful, it’s super fast. The delivery from Best Buy was also quick, and it was very easy to install the operating system. Highly recommended!

M husband and I bought this for our parents and they love it!

I bought this with the intent of doing graphics and also, as a newer device compared to others I've been using. It is ok, but it is not wonderful and needed some adjustment. Overall I would have to compare it with other new devices to say whether the issues are with this model or with Windows 11 or new Microsoft products in general but there is one glaring problem - the "plus Copilot" feature. While I do use and enjoy Copilot, the combination led to a problem that required me to go back to Best Buy Geek Squad - namely, it would not update. Long story short, Copilot comes integrated with the computer's operating system rather than as a separate app. So when it tries to update, it just ends up trying - spinning, but never completing. When I searched online for help for this, it led me to complicated OS steps that I was reluctant to try. Best Buy agent helped by extricating Copilot from the OS, then reinstalling it, but as a separate app, which allowed it to function on the automatic updating list. That seemed to work fine (I say "seemed" because I had it done recently so I hope it will stay fixed). So my strong advice is that if you are not adept at messing around with operating systems, do NOT get this computer. Other problems may or may not be specific to this computer but rather related to other recent Windows 11 (or other Microsoft) products - namely, the app store doesn't contain apps I'm used to having, and many are not downloadable through Google play, with the result that my quick links aren't through apps, but rather, saving a web page as a start link - clumsy and strange to me. This includes some very basic items like the New York Times. For years I've just clicked on a New York Times app icon but now, I have on my home screen a Chrome link that points to it, a Chrome link that points to "Open Table," etc. It is also sorta clunky and some screens just don't look as good as they used to on older models. So long story short, I don't know if these issue relate to MS in general - as this is the first new laptop I've bought since 2020 (I usually use an Android or Apple tablet), or if the Dell Windows 11 + Copilot is unique in this. What I do know for certain - even if you like Copilot, avoid this due to the need to extricate it from the OS!

The computer is very compatible for the things I need. It is convenient and lightweight!

This is a very good product. Features are perfect for my son for school .

everything looks crisp and clean. It's fast, responsive, and handles multitasking beautifully, which has been such a blessing for everything I do

Excellent customer service. The.sales lady helped find the laptop that fits our need. Sales lady was knowlegeable about the product. And, no pressure! 5 stars.

Everything was wonderful and fast as well as great product

Great brand name laptop with all the latest features and a good warranty. All the speed & memory you could ask for. This replaced my old 2013 model Dell. Great sale price!!

Using it for my school work and its amaizing, great for multi-tasking too.

Great laptop, and great value for the specs. Use it as a workstation

Got it on sale and its pretty solid. Laptop is easy to use

Love it. Replaced it from another Dell which served me well for years.

Great Product! It was exactly what my grandchild needed.

The dell laptop is a great all-around laptop with a bright, clear display and a comfortable keyboard. It handles everyday tasks with ease and even manages some light gaming.

[Employee of bestbuy] Quality product with great battery life. Would recommend for the moderate user that needs a productivity for non-intensive tasks