Customer Ratings & Reviews

Not quiet satisfied with this model, in 15 days of light use I already shutdown twice because of freeze.

4 the specs it comes with is okay could be better.

The computer started glitching upon initial startup. The mouse stopped working for a few minutes. A few days later, the screen started flickering after a video call. Maybe it was just a faulty computer, but I expected more from the front camera and speakers. Low sound, speakers placed on the bottom, and the camera was low quality. I didn’t expect top notch specs, but for the weight, DELL should have invested more in those areas. Computers at this price range also have better battery life. I returned.

Faced some issues while login. Quality check required from Dell.

The laptop did not keep a charge and it crashed twice after only 1 week of use. We returned it.

Laptop is nice but the tracker pad was rough so I returned.

Within a few days the many issues with this laptop was apparent. It does not wake up from sleep at all, constantly have to hold the power button for a minute to turn on, and was running into frequent errors. Exchanged and got a HP laptop again. Never buying this brand again.

It's very slow - my old HP with less than half the storage and 1/4 of the ram is just as fast. Thinking about returning it.

Be careful! a piece of garbage. The battery had a poor performance, sometimes the laptop turned it off by itself. I though it could not be big deal; but I regrets it now, because before two months it is not working anymore.It does not turn it on. Now I can not return it.

Screen stopped working out of nowhere after just a couple of months I bought it

I'm only giving this one star because I can't submit my review without one. Opened my computer up to use and found out it was broken. Tech person reported he receives a lot of Dell returns due to the problem I experienced. I would have exchanged it but BB had nothing comparable. A real disappointment.

Bought as a Christmas gift in 2025. Less than 4 months later, the motherboard is completely fried. Do not buy!!

I like the computer, when it works. Multiple failures to black screen. Multiple trips to the Geek Squad for repair. Zero help from the Geek Squad. Replaced the computer.

This is a beautiful laptop computer. Clean lines. I have the blue color (“Ice Blue,” in Dell parlance). Setup is as simple as ever. Plug it in, turn it on, and go through the setup process. I then check for Windows updates, and there are always at least a dozen. After most of an hour of downloading and installing updates, the computer was ready to use. With 32GB of RAM, a 1 TB solid state drive, AMD Ryzen processor, and AMD Radeon graphics, this is one fast, powerful, versatile computer. Throw in the Microsoft Co-Pilot AI feature (there is a dedicated key to activate this), and there is little that cannot be done with this PC. The 16-inch screen is comfortably large with clear, sharp images. The computer’s large-ness also means nicely-sized keys for those of us like me with large fingers. The display is a touch-screen, which worked well. I’ve never been a big user of touch screens if I can avoid them because I’m always cleaning fingerprints off of them, but to each his own. As far as external connections, there is the typical not-that-many situation common to laptops these days. There are two USB-C ports, one USB-2 port, an HDMI port, and a headphone jack. One of the two USB-C ports is occupied if the computer is connected to an A/C power source. The computer does come with a power supply as the only included accessory. For those in need of a quality, fast laptop computer that could easily function as their only computer, you could not go wrong with this Dell - Plus 16" FHD+ Touch Screen Laptop. The AI capability, which is becoming commonplace today, is a nice bonus.

The Dell Plus 16" out of the box is a nice machince, and well equipped for the money. I was pleasantly surprised that I didn't have to run a Windows update or a Dell bios update once fired up. Per the usual with every laptop I've had the opportunity to operate the speakers are lacking any excitement. The case and screen are a nice size and the large backlit keyboard with numberpad are very nice. It's lacking a SD port which is a bummer, another bummer is that it doesn't have a door to close the camera when not in use. Those are my only few complaints, not enough to make me not want to buy it or recommend it. Dell fitted this laptop with 32gb pf memory and a 1 TB hard drive, that's pretty impressive. The video card is as well, performs well with light gaming, enjoying movies etc. The screen is nice and bright (also has touchscree!) and the laptop doesn't get very hot. The charge held for a full days use of and on use, gaming, web surfing and some photo editing. The power button is also the fingerprint button, but doesn't have the typical look that other fingerprint buttons have, it just blends right in. The value is amazing for what's included and the quality. Definitely a win!

Product has not been received 3 weeks later. 2 Geek appointments were setup and had to be canceled due to this item not being received to date. STATUS is still completely unknown

Worst experience promised delivery of product next day and didn’t come to a week later. Making our company lose out on significant revenue.

Wow…. what an incredible 16” touch screen display. I also really wanted this laptop because it has the keypad on the side, I really need that for my work. Lets dive into the initial setup and overall experience so far with this laptop. Unboxing this was a pure joy. It is sleek yet sturdy. I would plug it in while you are setting up the laptop. Once you plug it in and power it on you will be guided through the setup. Super easy and intuitive. Note there will likely be a few software firmware updates to install after your initial set up. I find it is best to plan for this as part of your set up. I would not expect to use it to its fullest capabilities until you have given it a day or two of restarting and checking for updates. This is normal for laptops and if you can be patient and install these along the way you will be better off in the end \and have a better user experience once everything is fully up to date. While you are going through the guided initial setup there are several tutorials you can watch to help you explore the fun features of this laptop. I would definitely take time to watch them while the device is being set up in the background. One thing I noticed right away was there is a large space for your hands to rest beside the trackpad. The keys on the keyboard were a little smaller than I was used to but that is by design to allow enough room for the keypad on the right to fit in the same space. It is not an issue, just something I noticed. I have to be a little more precise when typing as the keys are a little smaller than other Dell laptops I have had in the past. I really like the screen size, the bezel is small and allows for a large viewing area. The touchpad is large and super responsive. There is a bit of a plastic sound when pressing (clicking) on the touchpad. Not an issue just noticeable since it is not a glass touchpad. I suppose this is an audible notification that you have in fact pressed hard enough to engage the touchpad when needed. Battery life is superb so far and I like the extra HDMI port included. Microsoft CoPilot is included and has a dedicated key to initiate it when desired. I have enjoyed my initial experience so far with CoPilot and can see how it could save me time on projects in the future. I had one scare during my install. It was working fine for the first day, but the second day when I went to turn it on I was presented with a BITDEFENDER screen asking for a 12 key code. I contacted Dell Support and was able to find the key in my Microsoft Account. Once I entered it I was back up and running and have not had any issues since. This could be concerning to someone with little experience and not sure what to do. Don't panic, Dell support can help guide you if needed to locating your key to unlock the laptop again.

I had to return this laptop. Screen went blank the second day. Could not get it to restore.

This computer was bought to replace my laptop that died while traveling. It lasted less than 2 days before it died as well. So I had to go back to Best Buy and get a different one. My HP is working great.