Customer Ratings & Reviews

Love it. It seems like my battery doesn't last that long, but other than that, I love it!!

This laptop is solid, reliable, and performs exactly as expected. The price was very reasonable for the quality. I’m really happy with the purchase so far

Very nice computer that is helping me immensely with my needs.

It's a fast, efficient computer. And the price was excellent.

Good quality and easy to work with . Love dell products

I play Sims and it’s sometimes loud when I’m playing. Besides that it’s cool.

The computer is great, and the staff was very knowledgeable and helpful.

Lots of memory and SSD storage. Good price. Didn't break the bank.

Does everything I want easily. Great value and service from Best Buy.

Good buy , but had to return and request for laptop

Pretty good, need to wait to see how it fares in coming years

Was in stock. Easy order process. Easy setup process.

Happy with laptop and all help in picking the right one for our needs

As always, Dell delivers a solid laptop with a few caveats. This laptop is a good combination of a not-too-big, not-too-small 14-inch screen, with a swift Intel Core Ultra 7 processor, a large 1 terabyte hard drive, and a 16 gigabyte RAM. Overall, basic computer usage and tasks such as internet browsing, email, photo storage and editing, entertainment/streaming television and movies, and light gaming can be done with ease. I have also been using it for work purposes, taking it with me daily and utilizing it both at work destinations and when working from home. Weight-wise, I would say that it is slightly on the heavier side for its screen size, when compared to other laptops that I’ve used with the same screen dimensions. It has a backlit keyboard, which can be turned off, and the keys have two levels of brightness. I do not put it in a laptop sleeve or anything; I just shove it into my work messenger bag because the shell seems to be quite sturdy—it has been holding up well and I have no worries about it bending or denting, chipping, etc. The keyboard is a bit stiff for my liking—the keys tend to pop up or spring back hard with a short travel, almost like they are getting stuck for a split second after each strike. I type pretty fast, at about an average of 100wpm, and have to do a lot of typing for my work, so a good responsive keyboard is crucial to me. The sticky keyboard is one reason I ding this review to 4/5 stars. The second reason is the (non)brightness of the screen, which tops out at a measly 300 nits. I keep on hitting the button to increase the brightness because I constantly think the screen looks dark, and as a consequence everything looks slightly dull and dim. However, the one thing that I truly appreciate about this laptop is that it is a touchscreen, and I have found that I use the touchscreen a lot, especially when doing work tasks. I used to carry around a mouse with earlier laptops I have used, but discovered that with a touchscreen I don’t need to anymore, which is great—one less thing I need to lug around with me to work! And the screen is on a 360-degree hinge, so this is a 2-in-1 design laptop where you can fully bend/rotate the screen to get the keyboard out of the way. I also like to prop up the laptop tent-like to stream movies or watch TV without the keyboard sticking out in front—instead, I can angle the screen in infinite positions for maximum visibility. I also do a lot of video calls/meetings for work, so I am happy to report that the webcam is excellent. I especially like that it has a built-in little switch that you can slide to cover the webcam when it is not in use. The trackpad is adequate, and like the touchscreen, is responsive enough. The laptop is powered and charged with a standard USB-C cable (and not some proprietary connection); the battery lasts a good long time on a full charge—it gets me though the day and I charge the laptop overnight.

We are thoroughly pleased with the computer we purchased

I ordered mine from the website as a new computer but when I got it it ended being an open box. They traded me for a new one just fine but it was an extra hassle

the cursor often freezes. i bought a 16gb memory thinking it will be a smooth operation. i hope this can be resolved. after a brief freeze(2-3 seconds) it starts moving again.

She hates it, turns off and takes forever to come back on.

Purchase this computer for my wife over the Memorial Day holiday sale. It was a brand new purchase, and when I went to set up the device and both the keypad and trackpad failed to function. After numerous troubleshooting attempts, I went to the Best Buy helpdesk only to have to order another one to ship directly to me. The second device came within a few days and function appropriately. However, after 72 hours the battery had a catastrophic failure, resulting in an additional return to Best Buy with no re-purchase. I would not recommend this device until it has been established that all bugs and production issues have been weeded out. I hope this helps.

Good one for users who can use copilot and pc. Get it