Customer Ratings & Reviews

Good quality and easy to work with . Love dell products

The computer is great, and the staff was very knowledgeable and helpful.

Lots of memory and SSD storage. Good price. Didn't break the bank.

Does everything I want easily. Great value and service from Best Buy.

Good buy , but had to return and request for laptop

As always, Dell delivers a solid laptop with a few caveats. This laptop is a good combination of a not-too-big, not-too-small 14-inch screen, with a swift Intel Core Ultra 7 processor, a large 1 terabyte hard drive, and a 16 gigabyte RAM. Overall, basic computer usage and tasks such as internet browsing, email, photo storage and editing, entertainment/streaming television and movies, and light gaming can be done with ease. I have also been using it for work purposes, taking it with me daily and utilizing it both at work destinations and when working from home. Weight-wise, I would say that it is slightly on the heavier side for its screen size, when compared to other laptops that I’ve used with the same screen dimensions. It has a backlit keyboard, which can be turned off, and the keys have two levels of brightness. I do not put it in a laptop sleeve or anything; I just shove it into my work messenger bag because the shell seems to be quite sturdy—it has been holding up well and I have no worries about it bending or denting, chipping, etc. The keyboard is a bit stiff for my liking—the keys tend to pop up or spring back hard with a short travel, almost like they are getting stuck for a split second after each strike. I type pretty fast, at about an average of 100wpm, and have to do a lot of typing for my work, so a good responsive keyboard is crucial to me. The sticky keyboard is one reason I ding this review to 4/5 stars. The second reason is the (non)brightness of the screen, which tops out at a measly 300 nits. I keep on hitting the button to increase the brightness because I constantly think the screen looks dark, and as a consequence everything looks slightly dull and dim. However, the one thing that I truly appreciate about this laptop is that it is a touchscreen, and I have found that I use the touchscreen a lot, especially when doing work tasks. I used to carry around a mouse with earlier laptops I have used, but discovered that with a touchscreen I don’t need to anymore, which is great—one less thing I need to lug around with me to work! And the screen is on a 360-degree hinge, so this is a 2-in-1 design laptop where you can fully bend/rotate the screen to get the keyboard out of the way. I also like to prop up the laptop tent-like to stream movies or watch TV without the keyboard sticking out in front—instead, I can angle the screen in infinite positions for maximum visibility. I also do a lot of video calls/meetings for work, so I am happy to report that the webcam is excellent. I especially like that it has a built-in little switch that you can slide to cover the webcam when it is not in use. The trackpad is adequate, and like the touchscreen, is responsive enough. The laptop is powered and charged with a standard USB-C cable (and not some proprietary connection); the battery lasts a good long time on a full charge—it gets me though the day and I charge the laptop overnight.

Was in stock. Easy order process. Easy setup process.

Happy with laptop and all help in picking the right one for our needs

We are thoroughly pleased with the computer we purchased

Dell - Plus 2-in-1 14" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot+ PC with 16GB Memory - 1TB SSD - Ice Model: LDB04250-7137BLU-PUS So far, I really like this new Dell. I also have a Dell Inspiron with an I7 offering 10 cores. However, this new Dell with the Ultra 7 has 8 cores, uses a newer smaller processor which offers great performance with less power use, less heat generated, and that in turn means better battery life. I can attest to the better battery life and less heat generated compared to my other Dell. This machine runs cooler and quieter. And yes, it sips at the battery. All with great snappy performance, fast boot times, and quick screen refresh. The keyboard is well laid out, quiet to type, and comfortable. The lighted keys with 2 brightness choices are easy to see in just about any light or in darkness. There is a dedicated Key to start Copilot which makes it easy. I find I can use Copilot as an enhanced search engine for day-to-day questions while I’m on the laptop. The trackpad is large and very responsive. And yet I do not get any cursor movement while typing above the trackpad with my wrists brushing over the trackpad. This new Dell has all the necessary connections most users would want. HDMI, and 2 X USB-C, along with a USB-A, and a headphone jack. Keep in mind many of us use the built in Bluetooth to connect our ear buds and external mice. This machine does not offer a slot for memory cards, but that’s not a deal breaker for me. I will add that the USB-C connections are multipurpose for charging both in and out, connectivity for Display Port monitors both 1.4 and 2.1 as well as one Thunderbolt 4 at 40 Gbps. I also like the ability to flex the display at various angles to the keyboard. I will flip the screen all the way back and hold the device as a tablet. The touch screen works great and if you need to type, a virtual keyboard appears on the lower section of the screen to use for typing, which makes web surfing or binge-watching U-Tube videos a breeze while on the sofa or your recliner. The physical keyboard becomes deactivated so no problem handling the tablet from the backside. The laptop comes boxed in a basic 100% recycled material that is further recyclable. No plastic or foam. The compact 65-watt power brick uses a 3 ft leader power cord with a 3-prong grounded wall plug and a 70-inch small cable with a USB-C connector that connects to the laptop. Realize that this smart power supply being USB-C is safely capable of charging any other USB-C device outputting 5, 9, 15, and 20 volts to match the device. IN SUMMARY Great compact, portable, laptop/tablet with more than adequate performance and features for most users. The separate Copilot key makes it super easy to open and use Copilot to get all your information. The Trak-pad is large and responsive, not overly sensitive to hands or wrists. The laptop has an abundance of ports for most users. And if you get bored, use it as a tablet. Yes, I would recommend this laptop and to my best friends.

the cursor often freezes. i bought a 16gb memory thinking it will be a smooth operation. i hope this can be resolved. after a brief freeze(2-3 seconds) it starts moving again.

I ordered mine from the website as a new computer but when I got it it ended being an open box. They traded me for a new one just fine but it was an extra hassle

Purchase this computer for my wife over the Memorial Day holiday sale. It was a brand new purchase, and when I went to set up the device and both the keypad and trackpad failed to function. After numerous troubleshooting attempts, I went to the Best Buy helpdesk only to have to order another one to ship directly to me. The second device came within a few days and function appropriately. However, after 72 hours the battery had a catastrophic failure, resulting in an additional return to Best Buy with no re-purchase. I would not recommend this device until it has been established that all bugs and production issues have been weeded out. I hope this helps.

Good one for users who can use copilot and pc. Get it

I’ve had this for 4 months and it’s a terrible computer as i’ve taken great care of it but after using it for a while, some letters won’t type and the screen will get very glitchy and unresponsive. Terrible purchase and should’ve stuck with apple

I had problems with the LCD right out of the box. I thought they they were fixed after a call to Dell support, but the LCD screen kept malfunctioning so I returned it several days after purchase.

Never had this mxuh headache with a laptop before! I bought this laptop just a month ago! I am writing this with so much disappointment! I am not able to do what i need to do because the standard keyboard wont work! Like nothing is working! I have tried everything! The touch kepboard is working but thats not what i want, i want to type a lot of things and i waster an hour and half fighing with this laptop trying to get ut yo work in a standardized way! I am very upset!

I have been a long time fan and always trusted Dell for delivering quality PC products, this 14" 2-in-1 touchscreen laptop absolutely continues that legacy. I picked this one up for my daughter to support her ongoing education, and from the moment I unboxed it, I knew this was one of Dell’s most thoughtfully designed compact laptops yet. Despite its slim and portable form factor, Dell managed to pack in some serious horsepower. We’re talking an Intel Core Ultra 7 processor, paired with the mobile Intel ARC GPU, a combo that handles multitasking, media, and even creative work with zero hesitation. Toss in 1TB of SSD storage,16GB of RAM, and the ever improving CoPilot AI, and you’ve got more than enough storage space and speed for schoolwork, research, media creation, and even a bit of light gaming or AI-powered productivity. The 14" touchscreen is absolutely gorgeous, small bezels, crisp, vibrant, and responsive. Whether you’re using it in traditional laptop mode for typing up assignments, tablet mode for casual browsing or reading, or even tent mode for streaming shows or video chats, the screen adjusts effortlessly. Those 360-degree hinges feel solid and durable, so I’m confident this thing will hold up through daily flips and folds. My daughter has already used it multiple times for video tutoring sessions and the video, camera, and speakers work as if it is on a full desktop pc. I was very impressed and happy to see my daughter getting the best use out of this already. A major bonus for me and more so for my daughter is the power adapter setup. It includes a small 65W USB-C power brick, but what’s even better is that you can just use your existing USB-C wall charger, the same one you might already carry for your phone. That’s a huge win for portability and less cord clutter. And the battery life on this laptop easily lasts close to a full day with light work. I’m sure with standby and tweaked power settings, we can make the battery last well into day 2. And despite its slim design, Dell didn’t skimp on ports. You get: 1 full-size HDMI 2.1, two USC-C ports (1 Thunderbolt 4 , 1x USB-C 3.2 both with power and display support), 1 USB-A 3.2, and 1 3.5mm headphone jack. That’s more than enough for anything that you could need for such a compact laptop. These connections allow you to connect endlessly from external monitors to accessories and flash drives. Seriously, what more can you ask for in a compact powerhouse? One feature that caught me off guard in the best way, the fingerprint sensor built right into the power button. I was hunting around for it at first and then realized it was staring me in the face. Subtle and effective biometric security. Performance wise, this thing is a champ. It stays cool and quiet, thanks to Dell’s smart cooling layout, and I haven’t noticed any signs of thermal throttling even during heavier tasks. Copilot AI integration is just icing on the cake. It’s only getting better with time and helps boost productivity and creativity in ways you might not even expect. It’s wild to think of the possibilities that come with AI baked into Windows at this level. Whether it’s for school, light creative work, or streaming your favorite content, this Dell 2-in-1 is a compact beast that checks all the right boxes. It’s stylish, fast, full of features, and incredibly practical for anyone who’s on the move. My daughter absolutely loves it, and as a longtime Dell fan, I can honestly say this one lives up to, and maybe even exceeds the standard I’ve come to expect. I Highly recommend it for students, professionals, or just anyone who appreciates solid design and high performance in a sleek package.

Hardware wise is is as expected, the software upload and transfer of data from my previous computer was incomplete and due to a failure to provide the licence codes for the MS software, it is still mostly unusable. Just more nickle and dimeing. Either provide the complete ready to use software or don't bother. I don;t want some MS subscription that just bilk us for more money.

Used for a month and there was an error in the hard drive. Just missed the return period by 3 days.