Customer Ratings & Reviews

The screen is below average and the sound, touch are not at all good

Unboxing was without anything unusual. Laptop was well packaged with a dust bag, charger and power cable. Laptop was classic, medium weight and with a solid feel build. It wasn't what I would call lightweight, but I did like its solid feel and it wasn't 'heavy'. Uses a USB C to charge, and charged fairly quickly from low out of the box. Laptop has a finger print sensor which was a bit quirky with my fingers which is not the first time. Processor is an Ultra Core 7 Series 2 which was snappy and super responsive. Programs loaded quickly and with any lag (am using super fast wifi connection), but the computer was definitely responsive. There is no skimping on memory or storage as this had 16gb of ram and 1tb of SSD storage. The touch pad was large and responsive. The keyboard had a nice feel be it with a little more resistance than I am used to having. The screen was bright and sharp. I did like that it can fold into tablet form, but it wasn't light enough or thin enough to be really a tablet. It has 2 USB C ports on the left- I wish it had one more plus a SD card reader. Battery life so far had been very good. I most watch videos and do usual emails, but I do use my computer a lot. So far the battery has never failed me in any day. I would say this is an excellent computer and checks the boxes.

Do not buy. Blue screened after 2 uses in 3 months

It did not have a numbers pad so I returned it for another laptop

Overall, this is a great laptop. It boots fast, has enough memory to do most tasks for the average user, and it fits in most bags. With a 14-inch monitor, the keyboard is full-size, which has a more natural feel compared to 13-inch laptops. Dell does a great job even with their 13-inch computers, but I like this more. The only downside to the larger size is more weight. It does feel heavier than my 13-inch machine, but I doubt I will feel much difference when carrying it in a backpack. This is still small enough and light enough that I think it would work great on a plane. So far, the battery is working great. As I type this, it says I have over 6 hours left with it sitting at 76%. But that completely depends on how hard it is working. With the bigger screen and faster processor, this machine requires a 60+ watt power adapter, which limits the use of some random USB-C adapters. The included adapter is definitely larger than some of the older models. At least with the higher wattage, charge time is fast. I am happy that they still use USB-C charging, so it can use universal adapters, as long as they have enough wattage. When asleep, the screen turns on in about one second. It is the fastest startup time I have seen. Boot time from being completely off is about 20 seconds – also decent. The touchpad is massive and works really well. It is still well-positioned and accessible, but I am not accidentally touching it while typing. Of course, this machine is a 2-in-1, so the screen is a touchscreen. It flips back to go into tablet mode if people want to go completely touch. I love having the capability of both modes. The only downside is that touchscreens are glossy, which increases glare on the screen, just like any other tablet. The only time I really notice the glare is if the screen itself is black. I do not notice much glare with a white background. In benchmark testing, the graphics processor is the only component not scoring well, which is expected because this is not a gaming machine. Short of 3D gaming, or major statistics processing, people should not have any issues. It still works great for general business and consumer tasks. Video quality is excellent! I watched multiple 4K demo videos, and I am impressed with the clarity, vivid colors, and excellent ability to display motion in high resolution. There is no blur or jagged playback. The processor, memory, and SSD are all performing above expectations, so there are no concerns with those components. The network card connects to my network via 802.11be / WiFi 7. Through multiple tests, I have been able to upload files to my network storage at over 2,400 Mbps (my WiFi maxes out at 2,500 Mbps), but the fastest download has been 648 Mbps. I am not sure if I am having a network issue or if the card does not want to download faster than that. Regardless, it is still a fast, stable connection. I am happy with the WiFi connection. Another nice perk of being a slightly larger machine is more ports. I am thrilled that this has a USB-A port, two USB-C ports (one doubles as the power input), a full-size HDMI port, and an audio jack. These ports fulfill the majority of my needs. One of the downsides of machines smaller than this is the lack of ports, so I am really happy with this selection of options. Overall, I love this computer and would definitely recommend it to friends, as long as they do not want to use it for gaming. It fulfills all of my needs for work and personal use while traveling.

I LOVE IT! SO READY FOR COLLEGE! TAMU!! LETS GET IT RESDY

I have had this new addition from Dell now for about 5 days and overall, it is an adequate laptop for everyday users with decent specs. Unboxing – Happy to see that there is all recycled materials in the packaging and minimalistic by design. Inside are the laptop wrapped in a black protective thin material, the charging brick (which is relatively small given how large some of these can get) and some minimal paperwork. Setup – My goodness, get ready for about a 2-hour set up process. Downloading all the windows updates and Dell bios updates were unbelievable for a “new” laptop on the market with Dell new product line-up. I gave up trying to use the laptop the evening I turned it on due to this laborious process. By far the longest set up process for a laptop I have ever purchased / used. Appearance – Very nice aluminum frame with easy to see letters and numbers on the keyboard both with and without backlit keyboard on. Port are perfect – an HDMI, USB-A, 2 USB C, and headphone jack. Perfect for a high school or college student who may need all of these connections. The screen is LED and ridiculously bright – I had to set it at about 10 percent inside and was easily viewable outside on higher brightness. At just over 3 pounds it is pleasant to hold. Performance is as expected for this 1GB SSD, 16 GB RAM machine with Intel core ultra-7. No issues here and no surprises. The Co-Pilot usability is a bit in development still, not just on this machine but all machines. With the advent of AI tech, all companies are seemingly racing to put out an AI just to say they have an AI. It works in some apps, not others and is most definitely not intuitive. Battery life is amazing and appreciated – approximately 18 hours on regular daily use (not gaming or intense sessions of video watching). Overall, this laptop performs as it should, no surprises. I feel this is a good laptop that has outstanding battery life and performs as it should. Nothing more, nothing less. An ideal good looking, light cost effective machine with perfect connections (HDMI, usbA, usb C, headphone jack) for the student in your life going off to college or HS. I give this a solid 4/5.

Dell has a winner with this 14 inch laptop/tablet. One of the first things I noticed was the impressive battery life. Years ago, I felt lucky to get five hours out of my first laptop. I used this Dell on and off for over 20 hours and it still had plenty of battery left! The new Intel Core Ultra 7 processor delivers the same speed as older models while consuming less battery. As a result, the computer stays cooler, so you won’t feel like you’ve got a heating pad on your lap. The screen is bright and clear. Because it’s a ‘convertible machine’, obviously it has a touchscreen. You can bend the screen all the way around giving you a tablet mode, or make a ‘tent’ out of it to watch a movie. The back-lit keyboard feels great. Here’s a hint for you, the factory-set keyboard backlight times out after a few seconds. If you want it lit continually, there’s a setting in the BIOS that will handle that for you. The touchpad is the largest I’ve ever seen on a laptop and is very responsive. A one finger tap simulates the left-click on a mouse, and two finger tap simulates a right-click. I appreciate the 1,000-gigabyte SSD. Most computers in this price range come with only a 500-gig drive, so the extra storage is definitely a bonus. The built-in 1080p webcam has a feature I like, a built-in sliding cover that can block out the camera which is great for privacy. This Dell features a fingerprint reader right on the power button, so you don’t need a password every time you open the lid. It does not have the option however to use the webcam for Windows Hello facial recognition as some other laptops do these days. This machine has all the ports you could ask for. Two USB-C ports, a USB-A port, and HDMI port, and even a headphone jack for a wired headphone which I haven’t seen on a laptop for years. Its WI-FI system took full advantage of my Comcast high speed Internet. I was having fun with the new AI features of this laptop. You can watch a video in a foreign language and the computer will translate and live caption it for you in real-time. Of course it will also close-caption in English as well. Here’s a secret, it also corrected a few of my sentences here to make me sound more understandable. Bottom line, I think you’ll enjoy using this laptop/tablet from Dell. At 3 ½ pounds it’s not the lightest 14” laptop you’ll find out there, but it’s very solidly built and should last you a very long time.

The Dell Plus 2-in-1 Copilot+ PC is a solid device with some quirks. The specs are well within reasonable performance expectations for a Windows 11 PC with AI integration. You should have plenty of power to rely on this computer for years to come. That being said, the price point is really good for a 4yr college laptop or a home office laptop assuming your tasks don't frequently dip into heavy processor or GPU activities like gaming, AutoCAD, photo/video production, etc. It is more than enough machine to handle your MS Office tasks such as Teams, Excel, Word, etc. as well as basic Adobe Photoshop or Acrobat PDF tasks. To improve performance and battery life, Dell has built this laptop with an Intel NPU processor to handle AI (Copilot) activities. Isolating those responsibilities to the NPU allows the CPU and graphics processor to be more efficient while the NPU is cranking away at AI tasks like voice-to-text or image generation. That being said, I don't know that you necessarily "feel" the NPU making things more efficient but anything that saves on battery or isolates intense processes like AI is a win in my book. To be honest, I don't currently--nor do I plan to in the future--use AI as a tool to create as much as I use it to ask questions or initiate research. The 2-in-1 design has become a must for me. While I don't flip the laptop into a tablet all that often, just knowing I can completely flip the monitor all the way around is nice so that I can tent the laptop while using it as a "television" or I can "tablet" the laptop when doing some heavy reading. The design and feel of the laptop is nice, and nothing out of the ordinary. Comfort features include a backlit keyboard, Image Creator which combines elements of MS Paint with Dall-E, Live Captions to "close caption" on the fly, responsive touchscreen with adequate indoor brightness, fingerprint reader, lightweight, wifi 7, ample and fast local storage, it still has a USB-A port and audio AUX port, and long (24hr rated) battery life that only takes about an hour (maybe?) to fully charge. As for drawbacks, I suppose the audio (speakers) are a bit bland and average. I also wouldn't put this laptop in the "corporate" environment as it is designed and built for student/home business use, in my opinion. Overall a solid laptop in the mid-class (college student or home office) range of laptops. AI will run more efficiently on this device, but if you are not embracing AI to create content or "enhance" your life, you likely don't need anything branded "Copilot+PC." Nonetheless, no reason to avoid the hardware technology integrated into Copilot+PC machines--you might as well take advantage of the upgraded specs that are required for this class of laptop.

It’s no reflection on this laptop, but I’m getting extremely weary of the length time it takes to do all the updates from Windows 11. Set aside a good two hours for this. It is literally like watching paint dry! I need to set up less computers. This laptop is fast! It’s one of the fastest devices I own! It’s speed, no doubt, comes from its Phison Electronics Corporation, NVMe PCIe 4.0, Solid-State Drive (SSD), 1 TB SSD drive. Phison, a Taiwanese company, is known for making exceptionally fast SSD drives. This particular model P0327 comes in the 1 TB version. Just for simple test, I grabbed a random 12.4 GB of files, made up of 149 separate files in 12 folders. I copied them to one directory and made three other root directories on the Phison SSD. I copied them three times to the three other directories. The times to copy 12.4 GB of files were 7.54 seconds, 7.22 seconds, and 6.85 seconds. That was staggeringly fast. I guess I’m most impressed with the fingerprint sign in though. It was very easy to set up and involves the top right key only. Works every time! Hooked up to my Wi-Fi 7 like it was born to. This laptop has Wi-Fi 6 and did not need me for anything but the password. Once I gave it, it never looked back. It’s probably me, but I occasionally have to press a key twice to get it to record the keystroke. I think it happened about four or five times. I’m not removing a star from my rating because, like I said, it is probably me. This laptop has good microphone range. Much better than I expected. The monitor has no dead pixels that I could find and seems very vibrant and solid. This laptop has good keyboard feedback, and wonderfully solid Bluetooth connection. Overall, I think this laptop is worth every bit of its price point and I can highly recommend it to anyone looking for mid-level laptop. Dell is a solid company that stands by its products. This is a workhorse of computer that would serve anyone nicely; student at any level, professional dragging it back and forth to work, professional work-computer, or a very nice home-computer.

The Dell - Plus 2-in-1 14" FHD+ Touch Screen Laptop is comes with a surprise! It can also be converted into a tablet by folding the screen all the way around. It comes with a touchscreen, so tablet mode transition makes it a touchscreen tablet. I found the Dell - Plus 2-in-1 14" FHD+ Touch Screen to be a great all around computer. Housing is very aesthetic and pleasing. They call the color ice, which is supposed to have a hint of blue tint, but it's silver to me. The Dell - Plus 2-in-1 14" FHD+ Touch Screen comes with enough processor and storage to handle the most users daily needs. It has an Intel Ultra 7 Series 2 processor, 16 Gb of RAM, and a one 1 Tb solid state hard drive (SSD), which is plenty of storage. One of the things I would change is 32 Gb of RAM, and a rechargeable stylus for the touchscreen. Intel Arc handles the graphics fine for the laptop use. I really love the ergonomics and design of the Dell - Plus 2-in-1 14" FHD+ Touch Screen. It has a solid feel to it, while not feeling bulky or heavy, only weighing 3.5 lbs. This Dell - Plus 2-in-1 14" FHD+ Touch Screen laptop for it's laptop use to it's tablet convertibility, for just touchscreen use as a tablet. It really is getting 2 for 1 or buy one get one free feature. I definitely recommend it for daily use. I like to use the tablet for lounging around and casual surfing!

From what I understand, the new Dell naming system means that the Dell Plus 2-in-1 14” laptop is supposed to be the successor to the Dell Inspiron 14”. However, in this case, the newer model doesn’t necessarily mean better. Off the bat, when I picked up this laptop, I was surprised at how heavy it was. In comparison, this model is heavier than the Dell Inspiron 14” it replaces, as well as many other of its current competitors in the current marketplace. This is surprising for several reasons. First, this model includes the new Intel Ultra 7 chipset which does actually provide for much better battery life. However, given its weight, I don’t see myself toting this around too often. This feels much like a desktop replacement rather than a laptop: find a place to plunk the thing down and set up show for hours. Another that surprised me about this model was the price. At the current asking price, there are several other ultrabooks with better specs that could be had. Even a lighter, more portable laptop with comparable specs can be had for just about the same price, if not less. The Dell Inspiron 14”, which is still available for purchase, is several hundred dollars cheaper, and provides almost the same experience, save the battery life. Despite the price and weight, the overall experience is pretty good. The keyboard is nice. A little soft for my liking, but it didn’t take much to get used to. It’s also nice to have a physical key function row, unlike the ultrabook types I had mentioned earlier. The trackpad is nice and responsive too. The sound isn’t the best, but it is full and better than I would have thought given the down-firing speakers. In the end, I got this laptop as a workstation replacement, so in that respect, it checks all of the boxes I need nicely. I would definitely recommend this for someone who might want to replace a desktop. I wouldn’t think to recommend this for someone who might constantly be on the go.

I used to be a huge Dell computer fan many years ago so I was pretty excited to get a chance to try out the new Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop. While I typically reach for my non-Windows based laptop more often than not I always keep a Windows based option on hand for tasks that are more dependent on that platform and this one seemed to have all of the features I would need to keep me on task. The added benefit of it being a 2-in-1 is also a nice perk. Setup was relatively simple but a bit tedious due to the updates that Windows-based machines tends to need to go through. If this is your first foray into using CoPilot+ there will definitely be a leaning curve but it's been my experience that it is not too overwhelming and won't be a deterrent for most users. Screen resolution is more than adequate for most users that aren't looking for gaming laptop level specs. The 16 GB memory will fit the needs of most and the 1TB of storage is what I would consider a great starting point option for most users. The keyboard and trackpad was comfortable to work with providing excellent feedback. The speakers provide decent sound quality for a laptop so you can comfortably watch movies/videos and listen to music without feeling like you need to connect to headphones or a bluetooth speaker to enjoy. Overall I feel like this is a great option for almost any user that is looking for a powerful non-gaming machine with AI support.

Easy to use and set up. Sleek and very beautiful. Great features, it is a must buy.

Love it! It runs great and a sleek design. I would recommend this item.

The Dell Plus 2-in1 Copilot+ 14” laptop is a solidly built machine with most of the features you want in a classic design. The case design is a clam shell with full swinging hinge that allows it to convert to tablet mode (hence, the 2-in1 moniker). Like other laptops of this size, it’s too large and heavy to use as a tablet in the real world, at least for very long. Still, the feature can be useful if you want to watch a movie without the keyboard in the way. One flights, you can frequently get away with leaving your laptop out during landing by converting it to tablet mode, although this 14” machine is probably too large to get away with this. The build quality is typical Dell solid, with a simple milled aluminum case that feels like the entire laptop was built in a single step. The keyboard structure is very traditional (unlike the latest XPS), with each key a button separated by small space between. Typing feels natural, and key response is quite good for a laptop with limited options for tactile feedback. The trackpad is standard sized (also unlike the latest XPS), which means you can use it without worrying if resting your wrist on the sides is going to activate it. It’s also responsive and easy to navigate. Performance with the Intel Ultra-Core i7 Series 2 and 16GB of memory is outstanding for most uses. Spreadsheet, presentations, movies, etc., were all handled flawlessly. The screen images are crisp and the LED screen is responsive with good black levels. The screen bezel is suitably small. Microsoft Copilot is integrated into the design from the dedicated keyboard button to the Intel GPU inside. If you use Copilot, this is a good thing. I still find it frustrating, inconsistent, and not particularly useful. It has improved over the past year, however, and your usage and, therefore, experience with it may be different than mine. Copilot+ laptops come with the optional Recall feature. If you are at all concerned about your on-line privacy, you’ll want to disable this immediately. If you’re not concerned, you might want to read up on why you should be. Note than this paragraph is only about the Copilot feature, and does not reflect on the overall excellent design of the Dell laptop itself. The one drawback is the camera. The images are fine, but it does not have infrared capabilities, which means it does not support Windows Hello. You’ll have to get used to entering your password or passkey every time you unlock it. Overall, this is a great laptop for those who want performance and Dell quality at a reasonable price.

For the money, this convertible 2-in-1 offers a lot with the convenience of a tablet to the power of the laptop, without many compromises. The 14-inch display size is just about right for a 2-in-1 device where it allows the overall size of the PC to work well as a laptop with a usable display size, with a good resolution as well. The 14" display is actually quite large compared to most tablets but not too big to be unusable. Construction is also a high point where the entire device feels solid all around. There's not much flex and the chassis feels fairly stiff. The hinges are also sturdy so there's confidence when converting it to a tablet. The keyboard and touchpad are positive and responsive making for a predicable input experience. Keys provide a nice amount of feedback so you know you're hitting the key but they don't actually "click" when typing, which is my preference since I tend to bang on the keyboard :) Touchpads are sometimes hit and miss with laptops but this touchpad works fairly well. Touches, swipes, and taps are all predictable but the physical click if you press down harder doesn't feel entirely solid for some reason. It functions just fine but doesn't feel quite as solid as the rest of the construction. The display is one of my favorite things about this device where it's bright, it has an ample amount of resolution, and the glass itself doesn't seem to reflect light as much as other displays. The touchscreen on the display also works great where taps and touches are all 100% predictable. When it comes to actually using the laptop for productivity, it's quite snappy with little to no delay with nearly any task. Again, quite impressive for the price. The particular configuration I have has a 1TB hard drive which provides an ample amount of storage. Out of the box, there's 931GB available less the storage used for the operating system. This also has built in Microsoft Copilot for AI tasks. I don't use AI as much as I should, admittedly, but all the tasks I threw at it like giving me summaries of long web pages, condensing long amounts of text to be more succinct, asking random questions, as well as creating email templates on the fly certainly are time-savers. This is an impressive laptop for the money! Highly recommended.

My old laptop died the night before, so I ran to Best Buy and picked up this one. It was the absolutely best purchase I could've made! I love how new and sleek it is, with the fold over screen which has been a game changer for design work and creative writing. I love it so far and can't wait to use it for years to come, if you could be in love with a laptop, this was love at first sight!

This is a very impressive yet average laptop. This computer looks and feels sharp but is underwhelming when pushed to do more than basic tasks. Impressive aluminum body which feels premium defying the price point. Screen was acceptable also at this price though not a compelling buying feature. This is an average computer, after all. PERFORMANCE Cinebench R23 ratings have a strong single core of 1764, but when pushed on multi-core, this is surprisingly underwhelming at 5815. The best part of the performance is the drive read and right scores with Crystal Disk Mark read score of 5450 with write speeds of 4768. While these speeds are not leading edge, considering the price point of the computer, it is acceptable. The storage was at 1 TB of space as well. I feel this computer was let down by its intel processor - for an Ultra 7 it did not impress. FEATURES Touch screen and backlit keyboard which is actually not bad as I'm typing the review on this laptop. Trackpad is typical of the over-sensitive nature of the modern laptop though it is no worse than others. As noted the construction of the shell is aluminum, not plastic. Thankfully the backlit keyboard is easy to read with darker keys, not lighter ones. MAJOR ISSUE - WINDOWS 11 I am an advocate for Windows 11, but I cannot understand how Dell can ship a computer that takes longer to update than a $500 mini computer from a lesser brand. I was shocked that it took nearly an hour to capture and to install the needed updates for Windows. What is shocking is that none of these updates are new - these should have been installed at production and the computer should be ready to use with minor updates. Windows and Dell are making a great case to go for a computer made by the Fruit company that is ready to use out of the box with minimal updates. CONCLUSION Depending on how you shop (for price), there may be better options than this computer that perform better when pushed. This would be a good computer for someone who doesn't demand much, but it is surprisingly mediocre with the intel boat anchor processor. It is odd that I have a laptop with a first generation Ultra 9 that competes in this price area that slam dunks over this computer when doing processor intensive tasks. And it has the same ram and is first generation of the chip.

Works well, good for school and personal needs, good for begginners