Customer Ratings & Reviews

I wanted to like this laptop. I really did. However, for the price, I wouldn’t recommend it. The speakers are on the bottom of the laptop, so when placed on a surface, the sound is very muffled. After about 2 weeks, the screen started randomly turning black for a split second. Very odd. The battery life is good though!

Laptop was easy to set up and use immediately. Met my needs perfectly. Best Buy Geek Squad assisted me when my existing laptop died and helped me to make decision to replace. The staff asked questions about how I use the laptop and made recommendations about Memory, etc. needed in a replacement. Overall, a very pleasant experience and super pleased with Laptop.

Getting fan noise even machine is in ideal mode. 16GB isn’t sufficient for tech people’s.

All that was explained before buying , i got it. I am satisfied

New product to me. It is a quality laptop easy to use. Light to carry.

very good and reasonable price with all the features that we expecited

Beautiful clean sleek silver look. Fast in out of apps.

This computer is the best thing that i have bought and wound recommend this to someone or a friend.

Awesome laptop for work,school or whatever needs you have

It was so good, with excellent features and compatibility

Does the job we needed-Thanks for your help Tim the GM of the store was super helpful go see him-

Very good value for the money. Speed is impressive.

User friendly, easy to set up and the Perfect size

Happy customer with Laptop and was given excellent service from Best Buy representative.

Good product and, it was a great deal when I have bought this for Black Friday.

I get soft error saying not enough power in C-charger

Good service, excellent condition. This is worth purchasing product.

This product is nice but with is slight high It is very fast and good

this purchase was easy and quick. the downloads were super easy

I’ve been using the Plus 2-in-1 14” FHD+ Touch Screen Laptop (Intel Core Ultra 7, 16GB RAM, 1TB SSD – Ice) for a little while now, and I wanted to share some honest thoughts on how it’s been going. I use it both for casual stuff and work, and overall, I’ve been really happy with the experience. First off, I think the design is one of the standout features. It looks clean and modern without trying too hard, and the size feels just righ portable enough to carry around easily, but still big enough to get things done comfortably. The build quality feels solid too. Nothing creaks or feels flimsy, and the 2-in-1 hinge is smooth and secure. I’ve flipped it back and forth quite a few times, and it holds its position well without any wobbling or looseness, which I’ve had issues with on other laptops in the past. The keyboard layout is intuitive, and the keys are comfortable to type on. I spend a decent amount of time typing for work, and I’ve never felt cramped or annoyed by the layout. The trackpad is smooth and accurate, and I haven’t had any issues with gestures or accidental clicks. It just works the way it should, which is always appreciated. One of the things I’ve really enjoyed is the touchscreen. I didn’t expect to use it as much as I do, but it’s surprisingly natural to just reach up and tap or scroll. Whether I’m browsing, editing a doc, or just flipping through photos, it feels quick and responsive. Switching to tablet mode is easy, and it’s come in handy more times than I expected whether I’m watching a video, scrolling through articles, or using it for a bit of light sketching or note-taking. It doesn’t feel like a novelty; it actually adds to the experience. The screen itself looks great. The resolution is sharp, colors are bright without being over-saturated, and the taller aspect ratio gives a little more room for reading and working, which I’ve definitely noticed when going through long documents or split-screen multitasking. I’ve used it in different lighting situations and haven’t had any major issues with glare or brightnes. it’s held up well in that area too. Performance-wise, it’s been really smooth. I don’t push it to the absolute limits, but I do have quite a few tabs open at once, switch between apps frequently, and occasionally do some light photo editing or video conferencing. So far, it’s handled everything with no lag or slowdown. Startup is quick, everything loads fast, and it just feels snappy overall. The 16GB of RAM helps with multitasking, and the 1TB SSD is more than enough storage for what I need of space for files, photos, and apps without needing to worry. One thing I’ve appreciated is how quiet and cool it stays. Even when I’ve got a bunch of stuff running, the fan stays quiet, and the laptop doesn’t heat up to the point where it’s uncomfortable to use on my lap. That’s something I’ve had issues with in the past on other laptops, so it’s a nice improvement. Battery life has been good. I can get through a full workday without needing to plug in, and if I’m just using it for lighter tasks streaming, web browsing, that kind of thing it lasts even longer. It charges quickly, too, which is convenient when I forget to plug it in overnight (which happens more often than I’d like to admit). I’m not tracking the exact hours day to day, but it’s been consistent and reliable enough that I don’t have to stress about carrying a charger with me unless I’m going to be out for a really long time.For the way I use it kind of a mix between work and personal stuff it checks all the boxes. It’s fast, lightweight, reliable, and easy to use. The 2-in-1 flexibility makes it feel more like a companion device than just a tool for work. Sometimes I’m answering emails and organizing files, and other times I’m just watching Netflix in tablet mode or scrolling the news with a cup of coffee. It fits both modes really well, which I appreciate. It’s not overly complicated to use, but still feels like a powerful, up-to-date machine. If I had to nitpick, I’d say the speakers are decent but not amazing. They’re fine for video calls and casual listening, but I usually grab my headphones if I want better sound quality. That’s kind of expected on laptops in this size range, though, so it’s not a dealbreaker for me. I also wouldn’t use it for heavy gaming or super demanding creative work like 4K video editing, but for my everyday needs, it’s more than capable.if you’re looking for something that can handle both work and play without feeling like it’s trying too hard in either direction. It’s dependable, versatile, and has a thoughtful design that makes it enjoyable to use throughout the day. If you value portability, a clean interface, and the option to switch things up with the touch screen and 2-in-1 mode, I think you’d be pretty happy with it.