Customer Ratings & Reviews

I have taken my brand new Dell laptop to Best Buy 3 times to fix why the pointer does not appear on the screen when using the touchpad. It only appears sporadically and only comes back sporadically. Does display using mouse. The local Geek Squad has really tried hard to fix but to no avail. The laptop is now in Tennessee for their top level Geek Squad to look at. Don’t have it back yet. I’ve always liked Dell so really disappointed. Not very happy with the laptop right now. Probably will recommend based on past experience but not with this experience.

I love my new Dell laptop. It was setup just as I ask.

The battery is short life and has to be charged with every use. The press on button is hit or miss with each pressing

MB store - product/store/employees all great experience.

Very good laptop. To this day I'm happy with my purchase.

Excellent quality and very easy to use. Would recommend.

Great product and experience with the Best Buy team

Great staff and Greek squad………………………aaaaaaaaaaaaaaaaaaaaaaaaaa

Must turn on.. Not like the other where you lift lid and it comes on. Can not delete some emails with out opening. Was disappointed to not beable to get 17+ inch.

Screen resolution is very good. Audio Sound output very good. Copilot could use microphone sound improvement

So far this is a great computer. can run some games but does get a bit hot after a while

Great product. Lightweight and quiet. I would recommend to others that need a basic laptop.

Wish the thing was a little tougher but so far so good. No complaints about product so far Best Buy had the lowest price

getting ready for cnc classes.just what i needed.

Weak backlite key board. Some times on boot up the key board does not work. Must reboot.

Was good sleek and stylish. Best dor office use and every day work

The only thing is the copilot audio is not working

Consistently must restart the laptop after the initial power up for PIN to accept keyboard input.

Overall, the laptop is great!! With smooth keyboard, soft to the touch, great color display, clear and crisp sound but limited ports selection and short battery life.

I’ve been using the Dell 16 Plus 2‑in‑1 for a few weeks now, and I have to say that this laptop has some real power. It hits a very sweet balance between performance, portability, and battery life, all wrapped in a sleek, convertible design you get with a 2-in-1. I use this almost exclusively for work, and my days are stress-free, at least when it comes to reliability in the tech I've been using. Starting with the display, the 16" FHD+ touchscreen panel is gorgeous and expansive. At 1920×1200, it gives me a little more real estate than a standard 16:9 display. With the amount of multi-tasking I'm typically doing, I'll take all I can get. Battery life on this laptop is notable. On a typical charge of mixed use (usual email/videos/browsing and data entry), I’ll often get two days out of it. I do set the brightness a little lower that what my be typical in order to get more life out of a charge. The USB‑C charging capability is definitely great to have, as these are all around my house and allows me to move freely. I'm a fan of how light and thin this laptop is. It's just under 5 lbs., and with a slim aluminum body, it slides into my backpack with all of my other papers and notebooks. The build has what I would call a standard feel to it, with a sturdy hinge, rigid frame, large touchpad, and backlit keys. The only downside I’ve noticed is that shell can scuff and scratch more easily than I’d like, so if you like taking care of your tech, I highly recommend a protective sleeve. On the graphics side, I am a gamer with more dedicated hardware, but for this laptop, the Intel Arc GPU lets me play casual or some older titles at decent frame rates. You can expect something around 50-60 FPS on less resource-demanding games. As this is a 60Hz display, you won't get anymore than that. With that said, don't try max settings Red Dead Redemption 2 or Cyberpunk 2077, or you'll be disappointed. The Intel Core Ultra 7 processor, 16GB of RAM, and 1TB SSD makes everything feel super fast, but this is of course usual straight out of the box. Still, there's a lot to get out of these. Even with having a dozen browser tabs open (usually more), my days on this have been smooth. For my work, it’s fast and responsive, and the two‑day battery life takes the stress out of finding an outlet if I'm out of the house. If you need a big‑screen laptop that's light, and want to add some casual gaming to the middle of your day, this model delivers absolutely delivers.