Customer Ratings & Reviews

Screen resolution is very good. Audio Sound output very good. Copilot could use microphone sound improvement

Must turn on.. Not like the other where you lift lid and it comes on. Can not delete some emails with out opening. Was disappointed to not beable to get 17+ inch.

So far this is a great computer. can run some games but does get a bit hot after a while

Great product. Lightweight and quiet. I would recommend to others that need a basic laptop.

Wish the thing was a little tougher but so far so good. No complaints about product so far Best Buy had the lowest price

getting ready for cnc classes.just what i needed.

Weak backlite key board. Some times on boot up the key board does not work. Must reboot.

Was good sleek and stylish. Best dor office use and every day work

The only thing is the copilot audio is not working

Consistently must restart the laptop after the initial power up for PIN to accept keyboard input.

Overall, the laptop is great!! With smooth keyboard, soft to the touch, great color display, clear and crisp sound but limited ports selection and short battery life.

I’ve been using the Dell 16 Plus 2‑in‑1 for a few weeks now, and I have to say that this laptop has some real power. It hits a very sweet balance between performance, portability, and battery life, all wrapped in a sleek, convertible design you get with a 2-in-1. I use this almost exclusively for work, and my days are stress-free, at least when it comes to reliability in the tech I've been using. Starting with the display, the 16" FHD+ touchscreen panel is gorgeous and expansive. At 1920×1200, it gives me a little more real estate than a standard 16:9 display. With the amount of multi-tasking I'm typically doing, I'll take all I can get. Battery life on this laptop is notable. On a typical charge of mixed use (usual email/videos/browsing and data entry), I’ll often get two days out of it. I do set the brightness a little lower that what my be typical in order to get more life out of a charge. The USB‑C charging capability is definitely great to have, as these are all around my house and allows me to move freely. I'm a fan of how light and thin this laptop is. It's just under 5 lbs., and with a slim aluminum body, it slides into my backpack with all of my other papers and notebooks. The build has what I would call a standard feel to it, with a sturdy hinge, rigid frame, large touchpad, and backlit keys. The only downside I’ve noticed is that shell can scuff and scratch more easily than I’d like, so if you like taking care of your tech, I highly recommend a protective sleeve. On the graphics side, I am a gamer with more dedicated hardware, but for this laptop, the Intel Arc GPU lets me play casual or some older titles at decent frame rates. You can expect something around 50-60 FPS on less resource-demanding games. As this is a 60Hz display, you won't get anymore than that. With that said, don't try max settings Red Dead Redemption 2 or Cyberpunk 2077, or you'll be disappointed. The Intel Core Ultra 7 processor, 16GB of RAM, and 1TB SSD makes everything feel super fast, but this is of course usual straight out of the box. Still, there's a lot to get out of these. Even with having a dozen browser tabs open (usually more), my days on this have been smooth. For my work, it’s fast and responsive, and the two‑day battery life takes the stress out of finding an outlet if I'm out of the house. If you need a big‑screen laptop that's light, and want to add some casual gaming to the middle of your day, this model delivers absolutely delivers.

Not worth the money. Does not deliver promised specs for the cost. Screen is not bright. Gets hot constantly. Wifi is slow,

Nowadays there is such a vast variety of laptops that it's tough to know what you truly need. With this laptop though Dell has been able to pack all the key necessities into an aesthetically pleasing package. Right out of the box this laptop has a premium feel to it with the aluminum casing. One of the key things for me on this laptop is the 16 inch screen as it gives an actual full size screen rather than the more compact laptops that seem to be more mainstream. This does result in the laptop being slightly less portable, but the minimal bezels do keep the laptop as minimal as possible from a size perspective. I will also note that even though this is not a 4k screen it is extremely bright and the colors definitely pop when watching videos. With the increased screen size this allows for a full size keyboard that includes the number pad which is extremely helpful for me as I utilize spreadsheets on a daily basis. The keys have a minimal travel distance and are backlit so two more additional features here that help provide a premium experience. Looking at the usability the standout feature here is the 2-in-1 concept where the laptop can be used in both a traditional laptop style format, but also in a tablet form factor where the screen is flipped on the hinges. Tablet mode is where this laptop really stands out as the touchscreen is very responsive and worked great when I used it for taking notes and while using Photoshop. When looking at the laptop from a performance perspective it was able to handle everything I threw at it and the 1TB SSD made loading and transferring files extremely quick. As long as you aren't running graphically enhanced games you should not have any issues though I will say I did do some light gaming and it held up extremely well on those mid level graphic settings. I did not have any issues at all with it overheating and the fan noise was extremely minimal. The other positive that comes from the laptop being larger in size is the extended battery life as this thing holds up like a tank powering through an entire day of use without needing to be charged. Which I will say when it comes to charging I greatly appreciate the fact that it is simply charged through USB-C and not a proprietary charging cable. A couple minor items to mention are the ports here are perfect with the Thunderbolt port, USB-C port, USB-A port, HDMI port, and headphone jack as for most people this is gonna cover everything you need and I appreciate the clean look without all the holes on the sides of my laptops for all those odd ports that may be needed for some users in unique circumstances. Also I did not have any issues with the fingerprint sensor as it seemed to work without issue and was fairly quick to register as well. Overall, this laptop checks all the boxes for a 16 inch laptop whereas yes it may be a little larger to accommodate the larger screen, but in return you also get the full number keypad and an extremely generous battery size to allow for elongated use. The screen is bright and colors are very vivid for what you would expect at this price point. For everyday use, aside from those extreme gaming circumstances, this computer is going to stack up right there with it`s competitors so if you are looking for that full 16 inch screen size laptop I definitely would not hesitate to recommend this model.

Not liking the keyboard layout always correcting my hand position.

I only had this laptop for two weeks and it went completely out on me. It was past the return window so I had to call Dell to troubleshoot this product and now it’s at the repair shop after only having it two weeks and barely using it. I’m out $800.

Still getting familiar with it. Have only had for about a week and still exploring features and looking for my data transfer.

Its really nice but didn't come with a computer charger

Awful laptop. I brought it home , set it up - connected to my Wi-Fi. Everything was good for about 30 minutes - Until the laptop shut down, I tried for about 20 minutes to restart it. It would not turn on . Finally it did come on. I checked to see if any updates were necessary. Tried to figure out what was wrong. I called the support line. I was on the phone for so long. It was just ridiculous. The phone conversation ended with no answers. I packed the laptop up and returned it.

This has been the worst customer service I have ever received! I purchased this NEW computer on 8/21 for my new work laptop. I paid to have all my programs loaded onto it. Had IT Folks come in and try and connect it to our server so I could scan, print etc. The computer screen kept going black and then the computer would shutoff.