Customer Ratings & Reviews

Dell has developed a computer which is quite user friendly and extremely fast. It’s very nice having the touch screen. I should have bought this sooner as the speed at all levels is very good. It’s very light and the battery longevity is great.

Touchpad stopped working 15 days after purchase, this seems to be a common problem with this model. Thankfully it happened on the last day returns are accepted

I chose the 2025 Dell Plus 2-in-1 16" FHD+ touch screen laptop to replace my aging Dell Inspiron. I needed a faster processor, bigger screen, more RAM and a much larger hard drive. I also needed to finally move on from Windows 10 given it's imminent demise. I am also intrigued by the developing AI hardware/software potential. I like the Dell brand and this laptop checks the boxes. The unit was packaged in recyclable materials which I appreciated and I had it unpacked and charging in minutes. Dell claims over 20 hours of battery life! Charging speed via the 65 watt included charger feels average to me. The initial setup proceeded immediately and was really flawless. However, as the unit warns you, the number of upgrades that need to be downloaded and installed was ridiculous! Even with fast Internet access the process required nearly two hours to complete! After multiple restarts (which then revealed yet MORE required downloads!) the system was finally ready for use... Physically the Plus 2-in-1 has a quality feel. The case is rigid and not too heavy. The screen is expansive. The backlit keyboard feels solid. The trackpad is HUGE but not overly sensitive so I do not experience any accidental actions from my hands' incidental contact. The specs include an Intel Core Ultra 7 Processor, 16GB of LPDDR5X RAM, and a 1TB PCIe SSD. The FHD+ display offers 1920 x 1200 (WUXGA) resolution and the touch capability is detailed and responsive. There are also a generous number of ports offered including an HDMI 2.1 Display Connector, a USB-A 3.2 port, a USB-C 3.2 port and a Thunderbolt 4 (40 Gbps) port with DisplayPort 2.1 too! Finally, there is a headphone/microphone jack. Wireless connectivity includes both Bluetooth BE and Wi-Fi 7 which connected flawlessly to my in-home network. A couple of observations (minor downsides) for me... The unit is pretty large and a little heavy. The screen is large but is very reflective and only reaches 300 nits. Colors saturation is good but not great, The 2-in-1 feature may be convenient for some (creators???) but is awkward to actually deploy and use. Dell does NOT include a stylus which would seem to be the preferred tool. Although positioned as an AI tool for creators, the system does NOT include an NPU which is featured in many competitors' offerings. Overall the laptop has snappy performance and a quality feel. It is a solid product with a quality architecture that has checked all the boxes that I initially wanted.

CoPilot buggy blocks access to internet for bank and email access. Doesn't recognize external wireless drives. Stalls frequently in normal use of MicroSoft Office documents requiring a restart of the MicroSoft application. As much as I dislike Macbook it would have been a besser option. This is a waste of money! Windows 11 not ready for prime time.

Lowww battery it’s not a bad idea but the battery life is not great

Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot+ PC with 16GB Memory - 1TB SSD The 16 Dell Plus 2 in 1 laptop/tablet is well made and solid. It has a 16” touch screen for ease of use when in tablet mode as well as laptop mode. The processor is a Core Ultra 7 256V that has only 8 cores, 4 performance and 4 low power efficient cores. It has a total of 8 threads with a max frequency of 4.8 GHz. Using the CPU built in Intel Arc graphics the display is sharp and fluid. This is not a gaming laptop, but rather a well rounded 2 in 1 for general use with long battery life. With the battery fully charged I watched 4 hours of full screen video with the volume at a normal listening level and it only used 25% of the battery life. The stereo speakers are located under the sides of the laptop with sound reflecting off the table when in laptop mode and radiating from under the display when in tablet mode. The sound is acceptable with plenty of volume. It has 16 GB of ram that is not upgradable, 1 TB NVMe SSD that is replaceable/upgradable up to a full size 2280 drive. It has a fingerprint reader for Windows log in. The ports are 1 HDMI full size, 2 USB-C/Thunderbolt 4 ports (also used for charging), 1 USB-A, and 1 headset jack. The keyboard is backlit that seems well suited for night use. It’s running Windows 11 Home 24H2 and comes with McAfee Premium but it’s only a 30 day trial. My general overall experience using this laptop was as expected for the processor and ram being used. The best use for this would be general document work, web browsing, E-Mail and other home or office tasks. It can play simple games, but it’s not really meant for that. I would say that it’s priced a little high for the specs but at this point everything is. If you’re looking for a good, easy to use, everyday laptop this fits that roll well.

New keyboard, which forsome reason Dell indented so that the space bar is lower than your hands, and you often miss it creating runon words, has half keys for up and down arrows. Very hard to get used to. Won't buyanother Dell.

Dont buy this product i presnaly dont like i was buy 1TB and after 3 days laptop was lag is not working properly so dont buy

I waited well over an hour to pick up my new computer. It didn't work well and seemed cluttered when I got it home. Computer is very slow. I am not a computer expert. I just wanted something that was easy to work with. Oh well maybe next time in a different universe...

Keyboard problems from the beginning, stuck keys. The product is returned.

I couldn’t be more disappointed in my purchase. This laptop was much cheaper than the HP & I find it incredibly hard to use. Things are popping up on the screen constantly that I don’t want. Clearly for me, this wasn’t a “Best Buy!”

Very slow not what i was expecting out of this high dollar computer

Kept shutting down so I returned it, super frustrating

This is a decently powerful laptop, a good looking display, but having a minor issue with the keyboard, which I'll go into later. This PC is a bit heavier than I was expecting, but then the monitor is slightly larger than most of my other laptops. I wasn't familiar with Intel's latest CPU naming convention, and wasn't certain if this was just another i7 or something else. Turns out, it's something else. But it does seem to perform well. I checked a few testing sites and this CPU compares quite well to similar CPUs. I was a bit surprised it only has eight cores (my Samsung Snapdragon laptop has 12 cores and a faster speed) but it has still performed well. It has two USB-C ports (one used as the power connection) and one USB-A. Other connections are an HDMI output and a mini-jack for a headphones/microphone. Honestly I would instead use the built-in Bluetooth for any headphone connection. It also has a camera facing the user and a built-in microphone for things like Zoom or Teams. This computer offers Microsoft Copilot functionality. A quick and simplistic explanation is the computer has AI enhancements that can assist the user. Many of the functions are for creativity uses, which doesn't fit in my use case, so I get little from it. For some users, it can be an enormous help in many ways. I'll leave it for the user to research what's available and how it can be of use to them. Now the keyboard. I have a number of laptops, not only Dell but other makers. With them all I have always placed my hands on the keyboard the same way, pretty much typing in exactly the same way. I usually press the space bar with my right thumb, but for some reason this keyboard doesn't always register the press, so I end up with no space between words. When using my left thumb, it has never missed a press. I would guess it's an anomaly specific to this piece of hardware, since I have never experienced it with any other laptop from any manufacturer. Just something to watch for.

Laptop came perfectly packaged and delivered in perfect condition, dispite the box being really big for a laptop, but it’s also got a large 16” screen so all good. Inside is the laptop and the charger and first impressions of this laptop was the size of the screen and how beautiful it looks. I was amazed thinking to myself how did I miss that two inches (most of my laptops are 14”) I mean what a difference that makes as far as being able to see more clearly what I’m working on and of course for watching any media on it. I usually just mess around with some spreadsheets and send emails and stuff like that. One thing I always got going on is multiple browser tabs because I might be listening to phone calls, updating a price file, shopping competition, ordering supplies etc. This laptop is capable of all the task I put it through and its processing is plenty fast enough for me. The real reason to buy this is its sleek look and amazing crystal clear screen. It’s really cool. The only downside is the keyboard for some reason just seems a little off so I recommend you try out typing make sure you can live with it. Overall I’m really impressed and this is my new daily use laptop.

Bought Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot. The laptop is fantastic. the speed and touch usability and coding efficiency is awesome. Long battery life. Really liked it and would recommend it for others.

We purchased this laptop for our youth group. We have only used it a few times, thus far we are pleased with it. In fact, we plan to purchase another identical to this one or very similar. It is lightweight, the speed is good and so far user-friendly, the students like the blue color

I am writing this review for the Dell Plus 2-in-1 16” Touch-Screen Laptop with Intel Core Ultra 7 Copilot+. This laptop has 16GB onboard memory and 1TB storage. The color is Ice Blue. Overall the Dell 16 Plus laptop is a fantastic mid-range computer. For the average user who needs a good workhorse laptop for work or school, the Dell Plus will handle just about anything you throw at it. The first thing that captured my attention was the beautiful Ice Blue aluminum case. Its actually quite visibly appealing with a sleek matte finish. The design somehow makes it appear much larger than it really is. As you open it you are greeted by a very nice sized keyboard and a large profile touchpad. Setting up the Dell Plus 16 was as easy and simple as it gets. A few basic questions, software updates, and sign-on preferences and you’re ready to go. I chose the fingerprint sign-on method. I have fingerprint sign-on enabled on a couple of other laptops and they tend to give me a bit of trouble from time to time, and I sometimes end up having to sign on using my PIN or password. I have fallen in love with how easy it is to sign on with the Dell fingerprint scanner that is built in to the power button. It actually quite refreshing to simply put my finger on the reader and have no issues at all. This laptop comes with Windows 11 Home operating system. One of the first questions I have been asked since I take this laptop to work with me now is, “How is it with gaming?” To be honest, the configuration on this laptop is best designed for casual gaming. I found that trying to play any of the more “intense” games is aggravating at best. It handles many of the older games quite well, but with most of the newer ones I tried out, it tried but just couldn’t compete. But like I started off saying, it is a great all-around laptop for work and school. One of the features I like best about the Dell Plus 16 is that it is a 2-in-1. Simply fold the display all the way over, and you have a great tablet. However, because of its weight, it becomes a bit taxing if you have to carry it around for very long. As I used it at work, I realized that for the long-term, I would be better off using a dedicated tablet, and not the 2-in-1. But hey, as far as functionality goes, you can’t beat the Dell when used as a tablet. It’s auto-sensing and will adjust the display from landscape to portrait automatically. I do want to mention the Copilot+ that comes onboard with the laptop. I am not a huge fan of Microsoft, but I have to give them their props on this one. The first couple of generations of Copilot were horrible. Microsoft actually listened to all the complaints and have created a version that is quite useful. It’s build offers a good platform for human/AI conversations, but most importantly, I was blown away by its ability to conform to my “style” of conversation. If I made a suggestion (or criticism) of the way it responded, it would adapt its style to fit my own. But the absolutely greatest thing I found is that regardless of what I might want to find out about, Copilot+ is there. For example, I wanted to brush up on my calculus skills. I explained to Copilot what I wanted to do, and it designed an extremely useful “tutorial” to help me along. Even in more deep conversations dealing with the origin of man, I was so relieved it wasn’t programmed to offer one-sided viewpoints or arguments. We have carried on some great conversations, and I am constantly learning something new! Props to Microsoft for getting this one right! So, is this the “perfect” laptop? Overall, it comes really, really close. Speed, appearance, resolution…all top marks. The one and only thing I found that was less than stellar was the difficulty in converting the laptop into a tablet. There is a lot of oomph required when both opening the laptop and folding the laptop over to tablet mode. Perhaps with use it will become easier, but right now it’s a bit of a handful. So my final word? For school and work, I highly recommend the Dell Plus 2-in-1 Touchscreen Laptop.

This is the review for the Dell Plus 2 in 1 Laptop. I want to change this one up and go to what the first 5 days with this laptop were like. Here we go, so the Dell Plus 2 in 1 (just Dell Plus from here on) came in the standard cardboard box, but this time in a much more “professional” put together package. The laptop itself was in it’s own bag for protection and had all the needed parts (charger, A/C plug, etc.) contained within. Once I got everything out and charging, I proceeded to get everything set up and personalized. Wow, did that take some time! Between the Dell Setup routine and the updates required by Windows, that was several hours long. I was really surprised by the initial amount of updates. That’s Day One. Day Two consisted of putting it through paces and really getting a feel for the computer. Being a Intel Ultra 7 with 16 Gb of RAM, I was sure slowdowns would be minimal if not non-existent and I was right. The system flies, regardless of the mode it is in (Laptop, tent or tablet mode). The display is nice and bright, as well as relatively large as a 16 inch laptop should be. The display is an LED, 60 hertz display with a relatively bright display. This works well when using in the “tent” mode so you can display your work to others. The keyboard could be the “Achilles Heel” of the whole thing, as it is not a mechanically feel, but not overly soft. But keyboard use is a very subjective subject based on each person’s want as part of the laptop operation. The keyboard is definitely on the softer side, but I have no issues with it being nice and large with the number layout to the right side. Of course, being a new laptop it has the MS Co Pilot key near the space key to enable that function if you want. Having 1Tb of storage on board helps in not having to lug a portable SSD or hard drive around all the time is great. All laptops, I believe, should have at least that much storage, as portability is the major reason for a laptop! The computer has two ports (one Thunderbolt 4 with Power Delivery (charging), one USB Type C 3.2 with Power Delivery and an HDMI port) all on the left side, and USB Type A, 3.2 5Gb port and headphone jack on the right. It does not have a separate power input port but utilizes either of the USB Type C ports on the left. This could be an issue if ports are a valuable commodity for you and would require the use of port extender. As Day Three rolled around, it was time to go to work and check out the battery specs. It is advertised as 22 hours but it was getting pretty lean on power at the 18 hour mark. The use was mostly word processing, presentations and web browsing. Your mileage may vary. I have seen others have issues with the touchpad, but I had no such problems; it worked as it should, nothing special. Again, for my use, the computer never slowed nor did it overheat or have excessive fan noise. It is a 16 inch laptop so there is some heft (weight) to the laptop, so bear that in mind while travelling. I had no issues with charging as it uses either of the USB-C ports, but again could be an issue of ports are already in use. I started getting used to the keyboard a little more in use, but with having a mechanically keyboard on my desk, it takes a little getting used to. Days Four and Five mirrored Day Three, with the exception of two presentations being completed in both tent and tablet modes. Both were accomplished without issue and error. The hinges are really stiff and helps keep the laptop screen in place. The tablet mode is very cumbersome and I would not recommend this unless you have to. It sounds good but in practice is not realistic. In summary, this laptop is considered the middle of the road, not basic but not premium. In my use during these 5 days, it more than met all expectations that I had. The issue with the keyboard is again subjective to the user, as all keyboards are, and as a 16 inch laptop it definitely has some weight to it. Short of those two, this a more than capable Windows 11 laptop, great for everyday uses, college and smaller business use. Heavy gaming and video creations would be a stretch, and no, I did not run specs for this laptop. There are plenty of other reviews that run benchmarks. I want you to know the day to day operations that I had. I believe it to be worth the money and easily a day to day work or personal use laptop, Hope this helps your decision!

The laptop runs smoothly. However, there are a few issues. 1. The power button isn't as clicky as the other laptop keys, probably because it also has fingerprint read capabilities. GeekSquad said it isn't worth trying to get it repaired since it's fully functional and will cost more to service it. 2. I use Edge for my internet browser because it integrates well with other Microsoft apps and let's you toggle between tabs and windows easily. However, it always "blinks" when I open a new window. It shows the default home screen and then blinks and shows it again. I've tried tweaking all of the settings but nothing works. I've also asked Copilot and ChatGPT about these issues and they both said basically it is what it is. For a nearly $1K laptop, I wanted darn near perfection. If you aren't the type of person that gets caught up in the details, then you'll be happy with this laptop. But if you're the kind of person that gets bothered by things not being as they should be, then perhaps consider another laptop.