Customer Ratings & Reviews

Good for work and other work or schooling but struggles a little bit with games.

Laptops have seemed to make a comeback in recent years. The emergence of tablet computing looked like a clear threat to the laptop PC market, but overall, served only as a motivation for further innovation in this category. Many are learning that a laptop is much more useful at home than a tablet, and the workplace speaks for itself. The Dell 16 Plus looks to fit the bill by offering a large screen, full-sized keyboard, big trackpad, and thunderbolt ports wrapped in a tidy package. Opening the box, my first impression was that it is much more attractive than expected. It’s much sleeker than the images would indicate, and the silver finish is very consistent and gives the appearance of a unibody construction. It doesn’t have that slick, ultra-premium look, but it looks clean and slightly elegant. The screen is practically edge-to-edge, and the full-sized keyboard is welcome. The keys are a little smaller than on other laptops I have but first feel gives me some sense of comfort (we will see). The number keypad has even smaller keys than the rest of the keyboard – we will see if this becomes an issue. Also on the keypad is a fingerprint sensor key in the upper right corner – looks like Windows Hello fingerprint style. Then, there’s the trackpad – yes, that trackpad! It’s humungous by my standards. The biggest one I’ve ever had on a laptop. No need to turn up your mouse speed on this one! As for ports, you have a couple of USB-Cs, an HDMI, a USB-A, and the all-important headset jack. Not going to lie, I was giddy to see the USB-A, the full-sized HDMI, and the headphone jack. The fingerprint key doubles as a power button. After turning the Dell 16 Plus on, I was of course greeted by a slew of questionnaires and updates. Don’t get it twisted, either. Once you finish the initial Windows 11 initial start updates, you have a plethora of hardware, firmware, and software updates waiting for you in Windows Update. One thing Windows Update will do for you out of the gate: teach you how your laptop responds to workload. This laptop has an AMD Ryzen AI 750 chip. I will say this baby started the fan blowout right off the bat. The ventilation is standard bottom intake with the exit and the rear of the base, at the base of the LCD panel. I’m a little torn on whether I prefer a side exit versus the rear exit, but one advantage to the rear exit is there are no ports located where the heat is being funneled. How loud is it? Just keep in mind that you will have noticeable noise if you push this thing. Actually, I rarely had early use moments without the fan constantly on. Most of this time was accompanied by updates, mind you, but it’s notable this thing has an active fan, which is surprising considering the amount of RAM (32GB) and supposed processor efficiency. Typing on the keyboard took a little getting used to. The smaller keys were immediately noticeable, and it took a while to really feel comfortable. The keys were also a little stiff for my liking. I think typing is all about feel. This may be fine for others, but just didn’t quite fit me. The trackpad, although big, could use some work on the responsiveness side. It’s not sluggish, but inconsistent. It can be overly sensitive, it seems, and jump on occasion rather than move smoothly. Once again, this could be personal preference or just getting used to a new machine. The Dell 16 Plus obviously handles lightweight tasks very well – easily handling emails, web surfing, productivity software, etc. like a champ, and all on nice 16 inch screen. It also handles light gaming and media editing and creating without any issue. I think this laptop will easily serve an intermediate to power user. It doesn’t have a lot of bloatware (albeit McAfee comes preinstall – yuk), has a lot of screen real estate, a full-sized keyboard, and one of the biggest trackpads I’ve seen. I think this fits a power user perfectly or even a developer. Definitely worth a look.

I like the touch screen but don't like the mouse pad. The right and left buttons aren't as responsive or it clicks harder. My old Toshiba mouse pad was better.

The fan is too loud, and the laptop overheats. I will not recommend to those of you who need it for heavy lifting, such as development (SQL Server, Visual Studio, and other tools)

Good value student laptop. Should last them all four years.

The laptop did not keep a charge and it crashed twice after only 1 week of use. We returned it.

4 the specs it comes with is okay could be better.

Not quiet satisfied with this model, in 15 days of light use I already shutdown twice because of freeze.

It's very slow - my old HP with less than half the storage and 1/4 of the ram is just as fast. Thinking about returning it.

The computer started glitching upon initial startup. The mouse stopped working for a few minutes. A few days later, the screen started flickering after a video call. Maybe it was just a faulty computer, but I expected more from the front camera and speakers. Low sound, speakers placed on the bottom, and the camera was low quality. I didn’t expect top notch specs, but for the weight, DELL should have invested more in those areas. Computers at this price range also have better battery life. I returned.

Be careful! a piece of garbage. The battery had a poor performance, sometimes the laptop turned it off by itself. I though it could not be big deal; but I regrets it now, because before two months it is not working anymore.It does not turn it on. Now I can not return it.

Within a few days the many issues with this laptop was apparent. It does not wake up from sleep at all, constantly have to hold the power button for a minute to turn on, and was running into frequent errors. Exchanged and got a HP laptop again. Never buying this brand again.

I'm only giving this one star because I can't submit my review without one. Opened my computer up to use and found out it was broken. Tech person reported he receives a lot of Dell returns due to the problem I experienced. I would have exchanged it but BB had nothing comparable. A real disappointment.

Laptop is nice but the tracker pad was rough so I returned.

I like the computer, when it works. Multiple failures to black screen. Multiple trips to the Geek Squad for repair. Zero help from the Geek Squad. Replaced the computer.

This is a beautiful laptop computer. Clean lines. I have the blue color (“Ice Blue,” in Dell parlance). Setup is as simple as ever. Plug it in, turn it on, and go through the setup process. I then check for Windows updates, and there are always at least a dozen. After most of an hour of downloading and installing updates, the computer was ready to use. With 32GB of RAM, a 1 TB solid state drive, AMD Ryzen processor, and AMD Radeon graphics, this is one fast, powerful, versatile computer. Throw in the Microsoft Co-Pilot AI feature (there is a dedicated key to activate this), and there is little that cannot be done with this PC. The 16-inch screen is comfortably large with clear, sharp images. The computer’s large-ness also means nicely-sized keys for those of us like me with large fingers. The display is a touch-screen, which worked well. I’ve never been a big user of touch screens if I can avoid them because I’m always cleaning fingerprints off of them, but to each his own. As far as external connections, there is the typical not-that-many situation common to laptops these days. There are two USB-C ports, one USB-2 port, an HDMI port, and a headphone jack. One of the two USB-C ports is occupied if the computer is connected to an A/C power source. The computer does come with a power supply as the only included accessory. For those in need of a quality, fast laptop computer that could easily function as their only computer, you could not go wrong with this Dell - Plus 16" FHD+ Touch Screen Laptop. The AI capability, which is becoming commonplace today, is a nice bonus.

Product has not been received 3 weeks later. 2 Geek appointments were setup and had to be canceled due to this item not being received to date. STATUS is still completely unknown

The Dell Plus 16" out of the box is a nice machince, and well equipped for the money. I was pleasantly surprised that I didn't have to run a Windows update or a Dell bios update once fired up. Per the usual with every laptop I've had the opportunity to operate the speakers are lacking any excitement. The case and screen are a nice size and the large backlit keyboard with numberpad are very nice. It's lacking a SD port which is a bummer, another bummer is that it doesn't have a door to close the camera when not in use. Those are my only few complaints, not enough to make me not want to buy it or recommend it. Dell fitted this laptop with 32gb pf memory and a 1 TB hard drive, that's pretty impressive. The video card is as well, performs well with light gaming, enjoying movies etc. The screen is nice and bright (also has touchscree!) and the laptop doesn't get very hot. The charge held for a full days use of and on use, gaming, web surfing and some photo editing. The power button is also the fingerprint button, but doesn't have the typical look that other fingerprint buttons have, it just blends right in. The value is amazing for what's included and the quality. Definitely a win!

Worst experience promised delivery of product next day and didn’t come to a week later. Making our company lose out on significant revenue.

I had to return this laptop. Screen went blank the second day. Could not get it to restore.