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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 63 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the XPS 13's bright screen, long battery life, and ample RAM, frequently praising its sleek design and compact size. The laptop's performance is also highlighted as a positive aspect. However, some users express concern over the limited number of ports, particularly the lack of USB-A ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-63 of 63 reviews
  • Pros mentioned:
    Battery life, Processor speed
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Love the black laptop! Works great too!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this laptop for the last few days since I received it and so far I love it. It took me about 30 minutes to get the laptop set-up and ready to use. When I received it, the laptop was at about 50% and it took 1 hour to charge it up to 100%. I used the laptop to surf the internet and watch Netflix starting at 1130 in the morning. I probably took about a 2 -3 hour break off the laptop, but had netflix playing the rest of the time until about 11pm and I did not have to recharge it until the next day. The laptop runs smoothly and quickly plus the when I initially connected to the internet, it was easy with no connection issues. I also connected my Brother printer and that was about less than 5 minutes to connect. As far as the look of this laptop...I absolutely love the way it looks. It is all black and it I love the all black look. The function keys are touch screen and disappear when you are not typing. The touchpad is not your regular touch pad and it does take some time to get used to because a light tap is all you need. I love it but it does take some getting used to. The power adapter is usb-c and I love that most laptops are using the usb-c cable. Overall, I really like this laptop and am looking forward to using it daily.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Sleek little laptop great for everyday use

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a good laptop that won't weigh you down this is a great option. First impressions were great, the way this came so securely packaged in it's own little container neatly tucked inside the cardboard box so there wouldn't be any damage while it shipped was awesome. It was super quick to set up and get logged in with my emails and microsoft accounts. I love the windows apps for setting up things like netflix and other streaming services. If you are an xbox user, it was super easy to link my xbox accounts and see what PC games I could download with my subscription. I love when a company makes setting up a new device painless. I was shocked at how small the charging cord seems compared to previous laptops I've owned and even more pleased with how well the battery lasts and holds a charge. This isn't a huge laptop, but would be good for people who want to take their laptop with them and want it to fit in average sized bags. There is a bright and full screen, there isn't much of an edge so the screen really goes edge to edge for the display. The speaker on it is great too if you don't want to hook up your headphones, I could hear my game and what I was streaming clearly. One thing to note is that the laptop only has two USB C ports so if you have mutliple things you need to plug in then you will probably need some type of adapter. So far it hasn't been an issue but my preferred keyboard and mouse use a regular USB adapter so I'll need to get something additional to make those work. Not a huge deal for me personally but something to be aware of. I like that I don't seem to deal with much glare in bright lighting on the screen. I primarily use this for business and streaming however I did download a few games and it has been performing just fine the little bit I've messed with that. The only issue I've had so far is sometimes when I turn the laptop on it seems to not have the wifi available and I have to restart to get it functioning again. It's happened a handful of times but after a few updates seems to be doing better. The keyboard is a little cramped due to it's small size but I was able to adjust after a few days and can always use a wireless keyboard if it does become an issue. Looks wise, this is a sleek looking laptop and I love that the mousepad isn't obvious. It's just a sleek one piece design that's touch sensitive. I like the dark look of it and it feels solid.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xps 13 ultra i7 laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    non touch screen a deal breaker was expecting a lot more from this laptop would not recomend not as fast as advertised

    No, I would not recommend this to a friend
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