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Customer Ratings & Reviews

Your price for this item is $1,810.99

Customer reviews

Rating 3.5 out of 5 stars with 11 reviews

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  • Quality

    Rating 3.4 out of 5 stars

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55%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Pros mentioned:
    Price, Screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Satisfied overall... Battery good be better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At around $1400 (Black Friday deal) this laptop was the best deal I could find on a 13" ultrabook, with 1TB SSD, 16gb ram, and the new 10th gen I7. The screen is great! 4k is probably overkill and the battery life suffers because of it. This laptop comes with Windows Home, not Pro as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Memory, Screen

    Rated 5 out of 5 stars

    Very fast, sleek, good keyboard and screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop overall. Durable, sleek, fast, lots of memory. Great touch screen. Need adapters to connect to thumb drive, another adapter to connect to projector screen

    I would recommend this to a friend
  • Pros mentioned:
    No issues
    Cons mentioned:
    Not for gaming

    Rated 5 out of 5 stars

    Laptop is great.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on black friday and it's been doing great ever since. No problems at all. Would not recommend for gaming except minecraft at 1080p

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all this is a Windows Home edition (not Pro), it was wrongly advertised. Also has few issues: - Flickers when toggled between screens - Wifi disconnects or did not connect at times after restart

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Shan,

      We're sorry to hear about the issues that you've had with your laptop so far. If you'd like to diagnose your connectivity issues you can follow these steps:

      1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
      2. If the issue persists, proceed to step 3.
      3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
      4. Power ON the Modem, and wait for it to boot fully.
      5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
      6. Power ON the Dell system.
      7. Open Network and Sharing Center
      8. In the left side navigation pane, click on Change Adapter Settings
      9. Right click on the wireless connection icon and select Properties followed by the Configure button
      10. Under Wireless Options, select the Wireless N mode
      11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
      12. From the drop-down menu, choose Disable followed by Ok
      13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net. If your screen continues to flicker, here's a Dell support page for monitor issues: https://dell.to/2CLF6yC.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Memory

    Rated 5 out of 5 stars

    Love the finger print feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is full of memory and speed. I have been using it for school assignments and it has been superior in all aspects

    I would recommend this to a friend
  • Cons mentioned:
    Build quality

    Rated 3 out of 5 stars

    16x9 screen seems outdated, not best quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    build quality could be better compared to comps. shaky track pad

    No, I would not recommend this to a friend
  • Cons mentioned:
    Support

    Rated 2 out of 5 stars

    This wasn't the one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new windows laptop in a 13" display and decided to give it a try. I wasn't impressed with this one. I called dells technical support number and waited and waited and waited. Very poor service.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Support

    Rated 1 out of 5 stars

    Dell XPS Laptop - Bad choice

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst Laptop DELL XPS 13.3 and the support from DELL is pathetic. I do not recommend to buy DELL XPS laptops. I recommend not to buy Dell Laptop anymore being Best buy customers

    No, I would not recommend this to a friend
  • Pros mentioned:
    Slim design
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    good looks, excellent perfromance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, looks slim, very fast start, no problem up to now, ony issue is battery is getting ruined now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal made even better with GS cert-open box!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scored open box certified for 1375! Best Deal online

    I would recommend this to a friend
  • Cons mentioned:
    Not 2-1

    Rated 1 out of 5 stars

    This is not a 2 in 1. This is a regular XPS 13

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item, waited to pick it up, Not 2-1

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Mitthraw,

      Thank you for bringing this to our attention. We have shared this review with our team and we will work to make the appropriate adjustments to the product listing online.

      Please reach out to Best Buy directly in order to see what your options are: http://bit.ly/2v2IVhI.

      Best,
      Bryan
      1-800-624-9896 Dell