Customer Ratings & Reviews

KEY SPECS Qualcomm Snapdragon Processor 12C / 12T 16GB DDR5 RAM 512GB NVMe Drive OLED 2880 x 1800 Panel with HDR PORTS 2 x USB-C (40GB/s supports DP and PD) INTRODUCTION The Dell XPS CoPilot+ 9345 ushers in a new era of laptops for Dell. This is the first generation of laptops incorporating the Snapdragon X Elite processor with a built-in Neural Processing Unit for AI assistance and an ARM based operating system. Everything is going AI now. That is the buzzword of the year. The Snapdragon X Elite processor in this XPS is unique in that it can perform basic AI tasks “on chip” without the need of a constant internet connection to send and retrieve data from. This “on chip” approach also frees the main CPU from dedicating computing resources for AI related functions. USE This XPS CoPilot+ PC is fundamentally different than the status quo x86 / x64 operating environment we have known for the better part of 3 decades now (I say 3, as I consider Windows 95 the first real user-friendly OS on the x86/x64 environment). It can be confusing deciding between a “normal” computer and an ARM based product. A “normal” computer is what we have all been using for decades. An Intel or AMD chip with Windows x86 operating system. An app store, Windows Update, and easy to find drivers via the manufacturers’ websites or Windows Update. ARM based computers are not like that. The easiest way to describe them are like cellphones on steroids. The ARM based operating system looks like normal Windows for the most part but has a bunch of stuff happening in the background to make Windows work. Some apps, like most Microsoft apps, work natively on the ARM OS. Other apps must work through an emulator to bridge the app to the ARM OS. This should not be a major concern for the most part, as it is mostly transparent in the background with no user issues to speak of. But it can be an issue because some apps just don’t work quite right with the emulators. Honestly, it has been hit or miss. Some Windows apps perform flawlessly on the ARM OS, others don’t. I’ve averaging about a 75% success rate with apps. Most of my common apps work without issue, but there are some I’ve been forced to find alternatives for. Same can be said for driver updates. ARM / Snapdragon based computers don’t get driver updates like you would get off a normal x86 computer. You can’t just go to a vendor’s website or Windows Update to do a driver search and expect to find the latest driver. Most don’t exist. Most are geared natively to Mac and/or Windows and trying to install one of those drivers will not work with these Snapdragon-based ARM computers. Instead, the computer receives a driver update package. Almost identical to your Android phone when a carrier issues an update. This package is unique to the computer and is not something you can pick and choose from. Think of it like when your normal x86 computer gets a bios update. The process looks and feels nearly identical. I find this good and bad. Being a techie, it is bad. A user can’t just go out to the interwebs and get an updated driver for something that doesn’t work. The user must wait for a system update to fix an issue. Sometimes this happens quickly, sometimes it doesn’t. When I first got this laptop, if would not connect to my TP-Link Deco router. I went several days hot-spotting off my phone for internet connectivity. Why? Because I couldn’t go out to the Wi-Fi card manufacturer and get an ARM based driver, they don’t exist. However, after two or three days, Dell released a system update to the laptop, and it cured the issues with the Wi-Fi. Had I had a “normal” computer, I could have fixed it in minutes. DISPLAY The XPS 9345 display is gorgeous. The 3k (2880 x 1800) display is crisp, colorful, and just awesome to look at. Color reproduction appears very accurate, and the blacks are so crisp and inky. The added pixel count of 3k resolution on a small 13” display makes the pixels nearly imperceptible. The small screen is packed with a bunch of detail. It looks amazing. CPU This is what sets the XPS CoPilot+ 9345 apart from its brethren. The Snapdragon X Elite is a 12-core processor with an ARM-based architecture. It is different than traditional Intel and AMD chips. Between 12 cores and the very efficient ARM architecture, the Snapdragon processor is fast. As fast or faster than the latest Intel i7 based laptops it competes against. In fact, I find the Snapdragon processor feels superior to its Intel and AMD based competitors in terms of responsiveness. Even with heavy multi-tasking the Snapdragon hasn’t felt overburdened like my x86 laptops tend to do. The whole ARM based environment feels more efficient under intense workloads. BATTERY LIFE This is one area that I absolute must touch on. The XPS 13 is the longest lasting laptop I have used to date. This is the one area where an ARM based laptops excel. The Snapdragon gives the user the power and performance of a high-end x86 based computer with the efficiency of a tablet. This is the first computer I’ve ever used that gives me all the computing power I need of a full-sized laptop without any performance penalties for battery saving. It is really that amazing. The biggest power draw of most laptop is the display. Even at full resolution and 50% brightness, the laptop returns a good 9 – 10hrs of life, sometimes more. While I have other laptops or 2-in-1’s that can do this too, it is not without a significant performance penalty or viewing penalty. The XPS allows me to run the processor at optimum speed, the screen at excellent brightness levels and still returns all day battery life. Again, this the FIRST laptop I’ve ever used that has returned these results. It is amazing. NEGATIVES Upgradability. I said this in another review, but 2024 is the beginning of the end of upgradeable laptops. This XPS is no exception. Aside from the SSD, the laptop is not upgradeable. ARM. I see the ARM architecture as a like it or hate it affair. It is a decision left up to the end user. There are pros and cons to the OS. While it is very power efficient, it is also not (for the lack of a better word) user-friendly. By that, I mean for those of us that are not afraid to go in tweak drivers and make changes, this is not for the tinkerers. But, for those that don’t want to worry about that stuff and just want a turn it on and forget it experience, this is your machine. FINAL THOUGHTS Users buying a new laptop to experience the greatness that is AI will be disappointed. There just isn’t a ton of features available currently. My biggest use of AI to date has been in CoCreator in Paint. It has helped turn my ideas and renderings into something that looks legitimate and not like a 2nd grader did it. The XPS CoPilot+ is an undeniably great option for those that need all day battery life. I easily got more than a full workday out of it, with power to spare. Most importantly, no matter how hard I have tried to cripple it, the laptop maintained its composure and most importantly, did so nearly silently. I said it before in this review. I have never had a laptop that has provided me with this much performance for this amount of time without some type of penalty attached. The XPS has exceeded my expectations in nearly every important aspect of my testing. The battery life is OUTSTANDING. The screen is gorgeous. The performance from the new Snapdragon processor is VERY impressive. While I’m not completely sold on the ARM architecture, it is growing on me. There still is some work to do. Some of my favorite apps don’t work on the XPS and when I do have issue like I had with my TP-Link router, I can’t just go in and fix it myself. I must wait until Dell fixes it. Unfortunately, that could take some time. However, as of now, the pros are outweighing the cons. I’ll admit that I’m a die hard x86 person, but the ARM OS is growing on me, and I can see the appeal for most people. The processing power of the Snapdragon X and power efficiency of the ARM architecture is unmatched by any x86 computer. RECOMMENDED

Returned because external devices not recognized by laptop

Would of been a great computer if I received it. Too bad Best Buy didn't actually deliver it.

Came with a broken screen. Sent it back- missing power cord. Indicated this as excellent “. Someone must have been sleeping. Need better quality control .

The Dell XPS 13.4 OLED laptop is an amazing machine, that has a perfect blend of power and portability. The OLED screen is so beautiful, and I honestly find myself reaching for this over my favorite tablets for video consumption, which really surprised me. The light weight of this machine, paired with the display makes it such a perfect device for everything I do. The speed on this computer is unmatched in my experience as well, it does everything I throw at it with ease! The new Copilot features also enhance the experience so much! I have already used the Live Captions on several video calls for work, and it is so much better than any translation service I have used before. The captions post nearly instantly and are extremely accurate, this feature is amazing! My daughter has also had so much fun with Cocreator, the amount of art it pours out amazes me and it has been great for her creativity. If you have never used Copilot before I highly recommend spending some time getting familiar with it, as it is changing the game!

Got it as an open-box for $800. it was in excellent condition but did not come with the AC adapter which was not stated in the ad. Kind of annoyed at that but I got a knock-off on Amazon for $30. Other than that, the PC works great. It's light, fast, OLED screen and looks great.

I have always been a huge fan of Dell laptops. For decades they have delivered great quality machines at a fairly affordable price. This new line of laptops is no exception. They seem to have made a few changes in the look of their laptops with these machines. They are sleeker, smaller, and look more modern than what they usually put out. The keyboard on this laptop literally stretches the entire length. There are keys from edge to edge and no number pad. With that design they are able to make this machine as small, compact, and lightweight as possible. Even the packaging is now as minimalistic as possible. Out of the box the laptop looks and feels great. It has a completely aluminum shell. If you are someone who likes to hook up a lot of peripherals, you might be a little disappointed. There is literally one USB-C port on each side of the laptop, and that is it. Dell is going for the ultimate minimalist design with these laptops. As far as what is in the machine, it’s a very quick laptop for everyday use. It has a very solid Snapdragon X processor paired with 16GB of RAM which is more than enough for all your day-to-day tasks. There is only a 512GB SSD drive which is a little small. I would like to have seen at least 1TB, so that is something to keep in mind if you like to install a lot of programs or store a lot of files locally on your machine. Performance wise, I found this laptop to be very quick with things such as office programs, photo editing, watching streaming videos and most tasks you would use a laptop for. One caveat is that this is not a gaming laptop by any means. Any high end games will struggle on this machine. Little games like you would get in the Microsoft App store will work fine though. One big new selling point of these machines is the integration of AI. This has on-device AI built into it versus a cloud-based AI. This means that it will work a lot faster because it processes everything locally instead of having to go to the cloud to process tasks. It has the basic features like asking questions and getting answers, generating images from a description you give it and things like that. For example, I asked it to create a picture of a Boston Terrier sitting next to a waterfall and after a few seconds I had 4 different images of that. It worked great. There is really SO many different things you can do with copilot, it would take a long time to go through them all. The easiest way is to just experiment with it. I know you will be amazed! One other thing I love is real time language translation. I have a friend who speaks Spanish, and for fun I had home come over to try it. It worked amazingly well. He would just speak Spanish and the mic on the computer picked it up and translated in real time and displayed in English what he was saying on the screen. This is such an amazing feature! I really can’t wait to see what the future holds for Copilot, I know it is just scratching the surface right now. Having this integrated in such a small, lightweight, and portable laptop is a big bonus! Overall, I absolutely love this laptop, its another home-run for dell! I would like to see a larger hard drive and maybe a few more connection options on the side, but other than that, it’s a very solid machine!

I really like this laptop. The screen, battery life, and build quality are all top notch. I compared it closely with the Surface Laptop 7 Copilot PC, and ultimately picked this one. The Surface is nice too, but I really like this key travel on the XPS keyboard compared to the Surface, as well as the slightly smaller form factor which makes it easy carry around. The speakers on the Dell are also much better than the Surface in my opinion.

Glitchy. Returned and purchased a MacBook instead.

There is so much I don’t know about AI but one thing I know is there are sooooo many benefits to using it. As relates to this Dell XPS 13 I think it works almost flawlessly. The negative always will be is the screen big enough? To me that is offset by the OLED which has some of the nicest deep blacks and colors that I have seen in a windows PC. the security from my understanding is also improved as there is limited need for the cloud “no one understands the cloud” since the local AI processing since the neural processing unit handles tasks locally. It sounds so efficient and well it actually kinda is. Battery life is extremely high as well I think 27 hours (I have tested it though). But why would someone buy this? Well the NPU! It sounds like something from a sci fi movie but it’s here, this neural processing unit does INCREDIBLE processing it’s like having a genius with you all the time. I used to find myself using AI while searching the internet but this seems to make things feel more safe with the localized version of AI and for that I think it’s so worth it.

Excellent in every detail, finish, performance, portability. High-resolution OLED screen with super vivid colors. Fast-response keyboard. It's the laptop everyone would want to have.

Horrible design flaw. The LCD flex cables are exposed when the laptop is closed and look at it from the bottom. If you were to slide this laptop in a bag and it had something sharp in it you could easily slice those cables. They're exposed with no covering.