Customer Ratings & Reviews
- Model:
- XPS9320-7585SLV-PUS
- SKU:
- 6520770
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers love the XPS 13 Plus's keyboard quality, lightweight design, and portability. Many appreciate its small size and beautiful aesthetics, but some users point to battery life and heat as potential drawbacks. A few also mentioned concerns about the limited port selection.
This summary was generated by AI based on customer reviews.
Great Laptop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a creative laptop. Was considering this or the Windows Surface. Glad I chose the Dell XPS. Great laptop!
I would recommend this to a friendDell SPx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another surprise to my wife for her work... she enjoyed it.. nice to have
I would recommend this to a friendGreat for WFH
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to set up. Got this for my mom to use for work and we've had a great experience
I would recommend this to a friendTrackpad holds back an otherwise excellent device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetically pleasing, beautiful display and great performance. The only thing that hold this machine back is the trackpad. It is SO BAD it makes the device unusable without a mouse.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We appreciate you taking the time to leave us a review of your Dell XPS13 plus laptop. We are sorry to hear that you are not completely satisfied with the trackpad on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what you expect an xps13 to be. The trackpad takes some getting used to. But great overall.
I would recommend this to a friend- Cons mentioned:Heat
Not too great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for a week. The laptop is getting too hot while I am doing simple tasks. Had to return it. Though I bought the open box version.
No, I would not recommend this to a friend Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for work purposes , highly satisfied for its value and use
I would recommend this to a friendExcellence product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and work well. Am a student and it serve all the purposes
I would recommend this to a friendDell xps
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Battery life is excellent and screen is amazing. I definitely recommend it
I would recommend this to a friendGreat Dell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop glad I got decided to get it. Would recommend it to others.
I would recommend this to a friendDell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dell products bought at Bestbuy is hard to bet in terms of warranties and replacement guarantees…
I would recommend this to a friendTried to Like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and the screen but my email will not load. Did a couple of total reset but email still didn’t load properly. Battery life is awful having to keep plugging it in.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There SheliaM,
Thank you for taking the time to leave a review of your Dell XPS 13 plus. We are sorry to hear that you are experiencing an issue with your battery life. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Mi top latpot
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent to travel, lightweight, batteries good to work everywhere
I would recommend this to a friendGreat price for the quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found on clearance at a great price! No issues. Work great for school and work!
I would recommend this to a friendVery good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good condition and very good camera and very great
I would recommend this to a friendXPS 13plus
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the quality of XPS 13 plus. The quality is superb and loved it.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an open box. Works great. No issues with it all. Wife loves it.
I would recommend this to a friendPowerful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop, super powerful.we use it for church in the works very good
I would recommend this to a friendGreta laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just one word windows master piece. Its a good compitetor for apple MAC
I would recommend this to a friendNice computer. Horrific keyboard.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a touch typist or like real keyboards, put this computer on the desk and slowly walk away from it. The new design of the keyboard is a horror. Who turns an {ESC} and {DELETE} key into a touch pad? A Deranged person. that's who. Having the keys totally square and almost touching each other only makes it look nice when it's not being used. Good thing, cuz you're not gonna wanna use it. Dell needs to re-think that keyboard design. The invisible mouse pad? Where is it? I've got no idea, it's invisible! ZERO stars. The screen is wonderful and the unit is nice and light. So, it's got some redeeming features.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi KSNewYork,
We would like to thank you for taking the time to provide us with your feedback. We are glad you like some of the features of your new Dell XPS 9320 laptop, but we are sorry to hear that you are not 100% satisfied with it because of the keyboard layout and configuration, and the invisible touchpad. We will share your comments about these issues with our quality team, so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896