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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 236 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers appreciate the XPS 13 Plus's stunning screen quality, lightweight design, and impressive performance. Many found the compact size and ample RAM to be significant advantages. However, some users expressed concerns regarding the battery life and heat generation, while others wished for a greater selection of ports. The innovative trackpad also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 236 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    BEST WINDOWS CLAMSHELL ON THE MARKET

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design, however the trackpad design is subjective. Beautiful display with gorgeous infinity edge bezels. Battery is is ok but does get warm quickly due to chassis. Performance is appropriate as well.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Fast laptop but gets very hot.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty awesome overall, very quick and compact. My biggest concern is the heat it puts off on the back, very hot and the vents are on the back that partially blocked when the screen is open. I was able to grab this on an open box deal and its well worth it but I am Leary of its longevity due to the heat it runs at.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Little beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good device relly fast and smooth with the top end processor and the memory.you can call it a little beast the screen quality is really amazing. The touch is really smooth and the facial recognition and the fingerprint sensor is really fast and accurate. The battery performance is really amazing i can charge one time and it can easily up to 6 hours or morenormally use . Overall amazing product and you can say value for money i really recommended that device and give it a full rating.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality

    Rated 5 out of 5 stars

    Powerful light computer - excellent screen quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent screen quality. Great for working outside. Powerful computer in a small package. Very light.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Two Issues I Couldn't Get Past

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great computer. There were two issues that led to me returning it. First, the battery life does not even approach that of my MacBook Pro. Second, the virtual function keys are terrible. There is no feedback when interacting with them like the trackpad. I found that pretty intolerable. Performance wise it was great, very fast and a beautiful display.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality, Size

    Rated 5 out of 5 stars

    Great Travel laptop for photographers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great travel laptop. compact size, fantastic screen, keyboard and trackpad.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Size

    Rated 5 out of 5 stars

    Compact and well built

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and extremely well built machine! The track pad is also out of this world and very streamlined.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, build quality is great and very fast. Small lightweight and fast, just what I was looking for. Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Is it worth it?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics and the speed are great. But the battery life is absolutely terrible even though I am not doing any heavy computing, I have to keep it constantly charged unless after about 30 minutes of use the battery is drained from fully charged. For the price I spent it’s definitely not worth it. I

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Great looking laptop with lots of issues!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the laptop was fantastic, the design, the speed, the screen, the track pad etc. However within the first month, Windows hello camera system stopped working and the camera is not getting detected anymore, Dell is sending a technician to replace the panel. Bluetooth connecting while in a game suddenly freezes for a few seconds. It was never happening on my windows surface laptop. I am thinking I should have stuck to a windows surface device. Will update the review post the panel fix.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi There Prem,

      Thank you for taking the time to leave a review of your Dell XPS 13. We are sorry to hear that you are experiencing an issue with your Bluetooth connectivity. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to help resolve your issue.

      Bluetooth Connectivity Troubleshooting Link: https://dell.to/3bHojMR

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good design and speed, average battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall experience is good. The design is sleek, the display is spectacular. However the battery is nowhere near the expectations. A fully charged machine shows a maximum life of 7 to 8 hours, which is way less than what apple machines offer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Good but requires a docking station

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's fast and good for Revit and AutoCAD, obviously used with an additional bigger screen. The only problem I see is that it only has 2 type c ports, that's it. So you would absolutely need to get a USB C docking station.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Size

    Rated 5 out of 5 stars

    Fast, compact, high quality build

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I use this as a corporate road-warrior. It screams while presenting heavy multimedia presentations, has lost of video output resolutions, fits nicely in my briefcase, and puts up with getting bumped around. Great machine!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    DELL LAPTOP

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best top of the line laptop I’ve ever had. I’ve had MacBook pros and mostly Apple products but nothing compares to the processing speed. The best laptop out there besides it’s bigger brother the XPS15

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very portable great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine . The colors are amazing . Very portable and stylish. The only con will be battery life but still worth it. Only two UBC ports , but it’s also ok

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 4 out of 5 stars

    Awesome computer for its price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of usability, lightweight and fast. Using for college and its an awesome computer. Granted, macbook air could be better but for a windows computer, awesome little package

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Satisfied customer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Purchased for son for college, and he's LOVING it. Very functional, lightweight, powerful, and able to do all necessary work for college so far. Thank you!!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Powerful machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast with the evo I7 processor and 32 gb Ram. Great 3k oled display

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 4 out of 5 stars

    Wanted to like

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was good great specks and very fast. Awesome screen. I just didn’t enjoy windows as much

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Fantastic College Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Y son needed it for college as the school store was out of stock. This was the last one and hit his needs perfectly. Had the storage. Speed, and was much lighter!

    I would recommend this to a friend
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