Customer Ratings & Reviews
- Model:
- XPS9520-7294WHT-PUS
- SKU:
- 6504387
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers appreciate the XPS 15's OLED display and touchscreen, frequently praising its impressive visuals and responsiveness. The laptop's performance and build quality also receive high marks, with users noting its ability to handle demanding tasks and its premium feel. While some users mentioned the limited number of USB ports, positive feedback on battery life, lightweight design, and graphics capabilities outweighs this concern. Many customers find the laptop to be a worthwhile purchase.
This summary was generated by AI based on customer reviews.
Returned for full refund-don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought for her job and had multiple issues that required 2 visits to the geek squad. Returned for a full refund within a week.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey TresG,
We value your feedback and want to thank you for taking the time to leave a review of your XPS 15 Touch Screen Laptop. We are sorry to hear that you experienced an issue with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Pros mentioned:Touch screen
Love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great laptop. Love the white color option, really different and a great look. Very responsive touch screen. This was a great choice.
I would recommend this to a friend The best windows laptop out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with an excellent touch-screen display, powerful core i-7 processor. The face-recognition is the most useful feature, works perfectly, and makes unlocking so easy.
I would recommend this to a frienddell xps15
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, but the lacking of usb ports is a minus, batery life is low due to the oled screen, speed could be better.
I would recommend this to a friendGood system but bad built quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time switching over from HP/lenovo over to Dell. Spent close to $2500 for the purchase. Right after one year, started having keyboard trouble. This is after very light use of the keyboard as I predominantly use voice-to-text mic. The down arrow key trying to come out and about 8 keys on the keyboard are not working. Again this is just after 1 year of very light use. Never had such quality issue with any of the other laptops that I had in the last several years. Did call the customer service but since there is no warranty after one year, they want more money and for me to ship the laptop over to them to fix the problem. Overall poor built quality. System/functioning/display has been good and no complaints on that.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear ImranS,
Thank you for taking the time to leave a review of your Dell XPS 15 touch screen laptop. We are sorry to hear that you are not completely satisfied with the build quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Looks great and is buit great.. but only okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re very much into asthetic and feel of a laptop the XPS line is great! But if you want genuine quality and performance for a great price this is not the laptop for you. You’re overpaying for a machine that has the same specs as something $500-600 cheaper. The XPS line has not seen anything above a 60hz screen forever so they are trying to sell kore on appeal than technical value.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Rajee,
We would like to thank you for taking the time to provide us with your feedback. We are glad you like the looks, aesthetics, and build quality of your Dell XPS 9520 laptop but we are sorry to hear that you are not too happy with its technical specifications and configurations.
We will share your comments about these issues with our quality team, so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896