Customer Ratings & Reviews

Dear AnthonyV,

We appreciate you for taking the time to leave us your review. We apologize for the Wi-Fi connection issues you are experiencing with your Dell XPS 15 touch screen laptop. Your feedback about discrepancies in our products helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

Here are the steps to help resolve your wifi connection issue:
1. Download and install the latest Wireless Card driver. After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode.
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Wireless Networking Usage and Troubleshooting Guide: https://dell.to/2RefLVN

If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.



We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hey Broke,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 15 touch screen laptop. We are sorry to hear that your device was broken upon arrival. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best Regards,
Summer@Dell

Hello Valued Customer,

We appreciate you taking the time to leave us your review. We are sorry to hear about the issues you have experienced with your Dell XPS 9520 computer because its hard drive failed. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.

Please take a moment to contact the Dell Support Team at your earliest convenience at the information provided below. We hope that the next representative you speak with can help you to resolve this issue to your satisfaction.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Valued Customer,

We appreciate you taking the time to leave us your review. We are sorry to hear that you were not too happy with your Dell XPS 9520 computer because of various software problems you experienced with it and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello KeatonR,

We appreciate you taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell XPS 9520 laptop because it is too expensive and doesn’t perform as well as you expected. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.

There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
7. Ensure Windows Update and BIOS is up-to-date.
8. Run Windows Task Manager to check if any device usage over 90%. If yes, try to End Task to some processes which use higher resource.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Drivers and Downloads Page: https://dell.to/3S3uyQK

If the performance issue with your XPS laptop is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi There Patrick E,

We want to thank you for taking the time to leave us a review of your XPS 9520. We are sorry that you are experiencing an issue with your device not powering off and with the performance. That is not the type of feedback we like to hear from our customers. I have provided troubleshooting steps below to help with your device not powering off and a troubleshooting link to help with the performance of your device.

• Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshoot icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue

If you still have issues with the sleep function or anything power-related, this link can provide further steps: https://dell.to/2Pvpzwp

Performance Troubleshooting Link: https://dell.to/3n29QjE

If you need further assistance we recommend that you reach out to a member of our support team with the toll-free number or chat link provided below.

Summer@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896