Customer Ratings & Reviews
- Model:
- XPS9530-7701SLV-PUS
- SKU:
- 6540610
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the fast performance, sharp display, long battery life, and high build quality of the XPS 15. They appreciate the powerful performance, upgradability, and responsive nature of the laptop. However, some customers have concerns about the overheating issue and the low-resolution webcam.
This summary was generated by AI based on customer reviews.
Reliability Score: 1 out of 5
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the laptop for 3-4 months before starting to get occasional BSOD's when going to sleep. Eventually computer crashed so often it was unusable. Two rebuilds, one from GeekSquad propoer, still getting BSOD. Premium support from Dell is like a first grader trying to tutor an assumed Kindergartener. They require "screenshots" of the BSOD, even when provided with minidump files, showing they do not know how to actually troubleshoot. They then ask to depot for up to 10 business days and reset OS a third time because they can't honor on-site service repairs if they don't know what part they are replacing.
No, I would not recommend this to a friendDell laptop with lower standards.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this laptop to be great, but after only a month and a half the side of it has started to bubble outwards. Right beside the heatsink, so maybe its' getting too hot? I'm not putting under any load, and it's got great airflow around it. So, I can only assume that Dell has lowered their standards on the casing material. PS. I reached out to Dell and they told me that it's not even covered under warranty. That's fun. Thanks for not being helpful Viqas.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MattL,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your Dell XPS 15. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st and last time buying from dell, this laptops been giving me issues after 1st month of usage ( i have this laptop for 1year and 15 days), basically after first month, laptop got slower and slower, i used to get 400 fps, now i play with 40,50 and lagging only playing league of legends, when i contact the support after 3rd month they took 6 hours to solve the issue through online support, and not even close to what it used to be 400fps, it was getting 140max, and after 1 month started to get slower and slower again, it takes 6 hours for them to solve the problem so i just decided to leave this way because i only play league of legends and cant not even open google chrome, i have had laptop of 500$ that does the same thing and lasted 4/5 years, this one broke the keyboard in 1 year and i never even smashed this pc or something like that, so ye keep in mind if you are going to buy, i wouldn't recommend at all.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s one of the most expensive laptop I ever bought and I regret it. I am still paying off this laptop and it just stopped working just like that. I used it and when it was low on charge I plugged it and turned it off. Tried turning it on again and it doesn’t want to turn on. It’s been like a year and few months I got this and I just don’t know what to do next. I bought it due $2100 and now it shows for $355 and I am just so confused. I am literally still paying for this.
No, I would not recommend this to a friendLaptop freezes up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I'm giving it 1 star is because the laptop started freezing up shortly after I bought it. Specifically, after booting up and logging into Windows, it freezes after anywhere from 2 to 15 minutes or so. I tried multiple potential fixes I found online, including disabling C states in the BIOS, downloading the latest NVIVIA graphic card and BIOS drivers, and even reinstalling Windows, but nothing works. I’m sending it back to Dell for repair so hopefully they’ll be able to fix it. I’ve had many Dell systems through the years and this is the first one that has malfunctioned from the start. I will update my review after I get it back from Dell, but so far it's very disappointing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey EnricC,
Thank you for taking the time to leave a review and for your feedback. We are sorry to hear that you are experiencing freezing issues with your Dell XPS 15 laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your freezing issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Screen Flickering
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two weeks the screen started flickering and after more research it looks like this is known issue with not only this laptop but a lot of Dell XPS laptops. I would look to other brands or models.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Matt,
We value your feedback and want to thank you for taking the time to leave a review of your Dell XPS 15 FHD+ Laptop. We sincerely apologize for the screen flickering issue you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
To help you with the screen flickering that you are experiencing, I have provided troubleshooting steps with the full article that can resolve the issue.
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings, and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
How to Troubleshoot Display or Video Issues: https://dell.to/2Sx1VkZ
If you are still experiencing issues or have any questions, We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Dell failed me big time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so excited to get this. but in the 3 days I had it it forced me to reinstall the os 3 times. spent days re installing the software. Dell did a good job on design but beware of the poor software they install. No more dell for me again. I think I'll be getting a chromebook...at least its reliable
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There norton712,
Thank you for taking the time to leave a review of your Dell XPS 15 laptop. We are sorry to hear that you are not completely satisfied with your device and had trouble with installing your operating software. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. If you need further assistance, we would love to assist you. Below I have provided the toll-free number and chat link for our Dell Support team for your convenience. In the meantime, we have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unablle to use this computer so far, not a reflection on the cocmputer, but that I cannot get the mouse to work, and I specified when I ordered this machine that it had to have a mouse. I cannot do touch-screen.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello KarenM,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad sensitivity issues in regards to your Dell XPS 15 Laptop. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Worst laptop ever owned. Doest last a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, terrible, horrible computer. Its only just over a month and the screen whites out and fades in and out of color. This is the worst lsptop and largest waste of money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello VincentS,
We appreciate you taking the time to leave us your review. We are sorry you are experiencing display issues with your XPS 15 Laptop. It's important for us to hear about discrepancies in our products for consideration of future development. To help you with the display that you are experiencing, I have provided troubleshooting steps with the full article that can resolve the issue.
Here's the steps to help resolve your issue:
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings, and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Do not buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I can give negative points to this, I would. The screen started flickering fright from second day.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey SalmaS,
We appreciate you taking the time to leave us your review. We are sorry you are experiencing display issues with your XPS 15 Laptop. It's important for us to hear about discrepancies in our products for consideration of future development. To help you with the display that you are experiencing, I have provided troubleshooting steps with the full article that can resolve the issue.
Here's the steps to help resolve your issue:
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings, and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Laptop died 1 year later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop died after being just over a year old. Dell support was terrible, 5 attempts, 30 days, to finally fix it but that fix died 10 months later. Dell's response, you should have bought a longer warranty. I got better longevity from a chrome book.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There bkarein,
Thank you for taking the time to leave a review of your Dell XPS 15 laptop. We are sorry to hear that your device is not showing signs of life. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend using the toll-free number or chat link below to reach our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell