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88%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 62 Reviews
    • Brand Response

      YourDellTeam 

      August 2, 2017

      @Flapjack23, Thanks so much for your honest and thorough review of this laptop. We wanted to share a support article with you related to the audio issues that you seem to be having. Please take a look at this Sound/Audio Problems article - http://dell.to/2tqKYrC. Thank you for sharing your expert opinion in your review and we hope that the computer continues to meet your needs. Dell

    • Brand Response

      YourDellTeam 

      July 28, 2017

      @David we're glad to hear that there are many features on your new laptop that you are enjoying. We're sorry to hear about the screen flickering issues that you are having. Here's a Dell Support troubleshooting article related to screen flickering that hopefully you'll find helpful - http://dell.to/2tQvgt0. Dell

    • Brand Response

      YourDellTeam 

      July 26, 2017

      @Amedina, We're sorry to hear that the microphone on your recent laptop purchase wasn't working the way that it should. We're glad that you were able to get in touch with our Dell support team and hopefully the microphone on your second device will work as it is supposed to. It is unfortunate to hear that you needed to spend some additional time without your laptop but thank you for your patience. Dell

    • Brand Response

      YourDellTeam 

      October 19, 2017

      SusanB - It's unfortunate to hear that your Dell laptop stopped working for you after just a few months. We're glad to hear that you were able to get in touch with Dell's Customer Support team and we hope that your computer is returned soon and that it works the way you intended it to. - Bryan Dell

    • Brand Response

      YourDellTeam 

      November 3, 2017

      Hello Andre, we appreciate the time you took to leave us a review about our product. We love that you find the laptop visual appealing. However, we regret to hear you aren't 100 percent happy. Please follow these steps for headphone issues: 1. Go to "Control Panel." 2. Click on "Sound." 3. Make sure you are on the "Playback" tab. 4. Click on the device you are trying to fix. 5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button). 6. Once that is complete, click the "Properties" button. 7. When you are done with your changes, in "Properties", click "Apply" and then "OK." 8. Then click "OK", again, on the main "Sound window." A great resource is Dell Supportassist, which is located in the 'start' menu under 'all programs' in the Dell folder. Have you reached out to our support team? If not, please call them - 1 (800) 999-3355. Dell